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Troubleshooting Guide
Potential Cause
The battery fluid is low . . . . . . . . . . . . . . . . . . . . . . . . . . .
The fluid sensor is installed improperly . . . . . . . . . . . . . . . . .
Not using a Pro Series battery . . . . . . . . . . . . . . . . . . . . . . .
Potential Cause
Terminals are corroded . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cables are loose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery is discharged below 25% . . . . . . . . . . . . . . . . . . . . .
Battery is old or damaged . . . . . . . . . . . . . . . . . . . . . . . . . .
Potential Cause
Power outage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
An outlet, fuse or circuit breaker has failed . . . . . . . . . . . . .
The power cord is unplugged from the wall . . . . . . . . . . . . . .
The charger is receiving less than 110 volts from the outlet . .
Potential Cause
Backup pump is unplugged . . . . . . . . . . . . . . . . . . . . . . . . .
Backup pump is clogged . . . . . . . . . . . . . . . . . . . . . . . . . . .
Backup pump is broken . . . . . . . . . . . . . . . . . . . . . . . . . . .
Potential Cause
The main AC pump failed because of a power outage . . . . . . .
The float switch on the main pump is stuck or defective . . . . .
The main AC pump is broken . . . . . . . . . . . . . . . . . . . . . . . .
The main AC pump could not keep up with the inflow of water .
The check valve is stuck or installed improperly and the water
cannot pass through it . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The discharge pipe is clogged or frozen and the water cannot
pass through it . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
There is a slight chance of false activation if the float switch
cord is wrapped around the AC power cord . . . . . . . . . . . . . .
Potential Cause
Pump is clogged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pump wires are exposed . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pump is broken . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Potential Cause
No check valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Check valve is broken or installed improperly . . . . . . . . . . . .
Discharge pipe is clogged or frozen . . . . . . . . . . . . . . . . . . .
There is an air lock in the system . . . . . . . . . . . . . . . . . . . .
Potential Cause
SYSTEM DOES NOT OPERATE AFTER INSTALLATION
The battery cables are connected backwards . . . . . . . . . . . . .
If the listed solutions do not resolve the problem, follow the instructions within this manual to disconnect the system from the outlet and battery
terminals, then reconnect the system and push the reset button. If the problem continues, contact customer service at 800-991-0466 option 3.
Page 15
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DANGER
Read safety warnings & instructions before attempting any repairs or maintenance.
BATTERY FLUID LOW
Add distilled water to each cell of the battery
The fluid sensor should be inserted into the designated hole on the top of
the Pro Series battery and pushed down
This feature cannot be used. Attach the fluid sensor to the positive post of
the battery
BATTERY PROBLEM
Clean terminals & cables
Tighten wing nuts
Replace battery if power is out. There is only 1 hour of continuous pumping
power left. Battery will recharge when power is restored
Replace battery
POWER FAILURE
None. The backup pump will run off the battery. Press and hold the reset
button to silence the alarm for 24 hours
Try another outlet, replace the fuse, or reset the circuit breaker
Make sure the power cord is plugged in securely
None, if the utility company has instigated brown outs. Otherwise, reduce
the number of other appliances on the circuit
PUMP FAILURE
Make sure the pump is securely plugged into the back of the control unit
Remove strainer from pump and clean out any debris
Replace the pump
PUMP WAS ACTIVATED
None. The backup pump was activated when needed
Free the float switch on the main pump or replace it
Replace the main AC pump
None. The backup pump was activated as needed. If this is a recurring
problem, install a higher capacity main pump
Replace the check valve or correct the installation
Thaw, clean out the blockage, or replace the discharge pipe
Move the float switch cord away from the AC power cord
DC FUSE HAS BLOWN
Remove strainer from pump. Clean out any debris. Replace the 20-amp DC fuse
Replace the pump
Replace the pump
WATER WILL NOT LEAVE THE PIT
If connecting backup to the primary discharge pipe, make sure there is a
check valve on both the main and backup pipes below the tie-in point
Make sure check valve is functioning and installed properly
Clear the discharge pipe
Make sure the 1/8" weep hole is drilled in the discharge pipe below the
check valve, but above the water line. Make sure it is clear of debris
Reverse the battery connections
© 2008, Glentronics, Inc.
Solutions
Solutions
Solutions
Solutions
Solutions
Solutions
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Solutions
1806047 (02/11)
CHECK OUT THESE OTHER PHCC PRO SERIES
PRODUCTS AT www.stopflooding.com
AC PUMPS
Industrial grade pumps for the
residential market
The Pro Series line of AC sump pumps
and sewage pumps are strong,
dependable, and so energy efficient
they could pay for themselves in a few
years. The sump pumps are equipped
with dual float switches for added
reliability, and a controller that will
sound an alarm if there is an AC power
loss or a pump problem. The control
unit has a terminal which can be connected to your security
system or an auto dialer to forward the signal to you or your alarm
company. When your main AC pump needs replacement, consider
upgrading to one of the pumps in the PHCC Pro Series line.
FLOAT SWITCHES
What's the most common reason your
main AC pump fails?
It's probably the result of a float switch
that is stuck or broken. Replace it with a
PHCC Pro Series dual float and controller
for reliable operation. The dual float has,
not one, but two floats mounted within a
protective cage. Should one float fail to
operate, the second float automatically
activates the pump. The protective cage
prevents debris or other wires from
interfering with the movement of the float.
It can be used to replace the float on most
AC pumps.
CHECK VALVES
What's a Klunkless Check Valve™?
If you've spent any time in your basement,
you've probably noticed your sump pump
turning on and off with a loud clunk. That's
the result of the water pressure slamming the
valve closed in the check valve. The Klunkless
Check Valve has a built-in air chamber to
counteract that pressure and muffle the sound.
It works just like a conventional check valve,
only quieter.
WATER ALARMS
Minimize the risk of water damage
You can detect leaks before they become
bigger problems by placing a water alarm
wherever there is a risk of water
damage...in the utility room, laundry room,
kitchen, bathroom or basement. The alarm
will sound when as little as 1/32" of water
reaches the sensor.
S3033
DFC1
DFC2
CCV1
PWA
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