Cisco CVA122 Hardware Installation Manual page 69

Chapter 4 Troubleshooting
Follow the onscreen instructions and reboot your PC.
g.
Is the network interface (Ethernet or USB) operational?
Step 2
See the steps given in "Ethernet Subsystem" section on page 4-8 and "USB Subsystem" section on
page 4-9 to troubleshoot the network interface connection on the computer.
Is the computer already configured to work with special software such as America Online? Some
Step 3
computers come with dialup adapters preconfigured to work with special software. To ensure the setup
is correct, follow the procedures below.
Setting the Internet Properties
Turn on your PC and enter your network username and password.
a.
Choose Start:Settings:Control Panel to display the Control Panel.
b.
Double-click the Internet icon. The Internet Properties window appears with the General tab in the
c.
foreground.
Click the Connection tab. The Internet Properties Connection tab displays. The Connect to the
d.
Internet: as needed check box is checked and the name of the dialup adapter appears in the Dial-Up
Networking connection list box.
Click the Connect to the Internet: as needed check box to deselect the option.
e.
The check box must not be checked. If the checkbox is checked, the computer attempts to
Note
open a dialup adapter connection each time a network application is started.
Click OK.
f.
From the Control Panel, double-click the System icon. The System Properties window displays
g.
with the General tab in the foreground.
Click the Device Manager tab.
h.
Click the Network adapter selection. Make sure the display does not contain either a red "X" or a
i.
yellow exclamation point.
j. Click OK.
Setting Network Components
Turn on your PC and enter your network user name and password.
a.
Choose Start:Settings:Control Panel to display the Control Panel.
b.
Double-click the Network icon. The Network window appears with the Configuration tab in the
c.
foreground.
Scroll the list box until the particular dialup adapter selection appears. If the computer has America
d.
Online installed, two network components will be displayed: AOL Dialup Adapter and
TCP/IP:AOL Dialup Adapter.
Note
e. If the subscriber does not intend to use America Online, remove both these components from the
Network components list box:
OL-0799-02 (05/2001)
The computer might have more than one dialup adapter. Be sure to select the right
dialup adapter.
Cisco CVA122/CVA122E Hardware Installation Guide
Troubleshooting Subsystems
4-11