Cisco CVA122 Hardware Installation Manual page 64

Troubleshooting Subsystems
Table 4-2 LED Troubleshooting Tips
Icon LED Status
Cable and Cable Status LED
Power is blinking.
Status
Cable Status LED
remains off.
Ethernet Ethernet LED
remains off.
USB USB LED is off.
Message This LED is defined by the service provider. Contact your service provider for details on its use and
meaning.
1. If using the CVA120 Series Universal Power Supply (UPS), the UPS contains two LEDs that give additional information about the power supply to the
Cisco CVA122/CVA122E Cable Voice Adapter. See the documentation accompanying the UPS for details.
Cisco CVA122/CVA122E Hardware Installation Guide
4-6
1
Possible Problem
System is locking on to
downstream and upstream
channels.
Power cord not connected.
Power outlet not operating.
Power supply has failed.
Ethernet interface is not in use.
PC not powered on.
Bad Ethernet connection.
Incorrect cable between the
cable voice adapter, hub (if one
is being used), and the PC.
Ethernet driver and TCP/IP
software not installed.
Faulty Ethernet card.
USB interface is not in use.
USB cable is not connected to
cable voice adapter and PC.
USB software drivers are not
installed on the PC.
PC is running Windows 95 or
Windows NT.
Chapter 4
Suggested Action
Wait until the cable voice adapter finishes its
power-up sequence. If the blinking is
continuous, contact your service provider.
Check power connections.
Check the outlet or try another one.
Replace the power supply.
This is normal behavior when the Ethernet
interface is not used.
Verify the PC is powered on.
Reseat the Ethernet cable at both ends.
Verify that the Ethernet cable is the correct
type (straight-through or cross-connect) for
the equipment used. If using an Ethernet hub,
try connecting a PC directly to the cable voice
adapter using a straight-through cable.
Install the proper driver and TCP/IP software
for the Ethernet card and verify that DHCP is
enabled on the PC.
Replace the Ethernet card.
This is normal behavior when the USB
interface is not used.
Verify that the correct cable (host-device
cable with type "A" and type "B" connectors,
maximum length 5 meters) is being used and
is firmly inserted in both connectors.
Install the USB software according to the
instructions in the booklet that accompanies
the USB driver CD.
Windows 95 and Windows NT do not contain
support for USB networking. Install Windows
98, Windows 2000, or Windows Millennium.
Troubleshooting
OL-0799-02 (05/2001)