Cisco CVA122 Hardware Installation Manual page 14

Obtaining Technical Assistance
P1 and P2 level problems are defined as follows:
P1—Your production network is down, causing a critical impact to business operations if service is
•
not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant aspects of your business
•
operations. No workaround is available.
Cisco CVA122/CVA122E Hardware Installation Guide
xiv
Preface
OL-0799-02 (04/2001)