ZOLL SurePower Operator's Manual page 11

Returning a unit for service
If you need to send a SurePower Charger Station to the ZOLL Technical Service Department
for repair, obtain a service request (SR) number from the service representative.
If you are returning a SurePower Charger Station, remove all battery packs from the unit, and
return the unit in the original containers or equivalent packaging, and be sure to include the
service request number with the unit.
s
For customers
In the U.S.A.
In Canada
In other locations
The ZOLL Serial Number
Each ZOLL product displays a serial number that contains information about that product.
From left to right, ZOLL serial numbers are structured as follows:
A two-character product code
•
A three-character date-of-manufacture code
•
A product serial number of six or more alphanumeric characters.
•
The product code for the SurePower Charger Station is "AC" and one product code for the
SurePower Battery Pack is "AE."
The first two characters of the date-of-manufacture code give the last two digits of the year (for
example, "05" would appear for products manufactured in 2005). The last character of the date-
of-manufacture code gives the month in which the product was manufactured. The month
appears in the form of a single alphabetic character: "A" for January, "B" for February, "C" for
March, and so on through "L" for December.
The product serial number is a unique set of alphanumeric characters that ZOLL assigns to each
individual unit.
9650-0535-01 Rev. C
Return the unit to
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824-4105
Attention: Technical Service Department (SR number)
Telephone: 1-800-348-9011
Fax:
ZOLL Medical Canada, Inc.
1750 Sismet Rd., Unit #1
Mississauga, ON L4W 1R6
Attention: Technical Service Department (SR number)
Telephone: 1-866-442-1011
The nearest authorized ZOLL Medical Corporation
representative.
To locate an authorized service center, contact the
International Sales Department at
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824-4105
Telephone: 1-978-421-9655
SurePower Charger Station Operator's Guide
1-978-421-9655
1-978-421-0010
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