Information Customers Should Provide When Calling Agilent For Service - Agilent Technologies 7697A Troubleshooting Manual

Information Customers Should Provide When Calling Agilent for Service

Agilent 7697A Troubleshooting
Gather the following information before contacting Agilent
for service:
• Symptoms.
• Problem description. Record details from the instrument
logs and status screen.
• Hardware installed and parameters/configuration when
the error occurred: sample, supply gas types, gas flow
rates, GC detectors/inlets installed, and carrier gas
configuration.
• Data system information: data system name, version, and
also driver version. (Obtain the driver version from the
live Status display, or from the instrument configuration
utility.)
• Any messages that appear on the GC display.
• Results of any troubleshooting tests you have run.
• Instrument details. Obtain the following information:
• HS serial number, which can be found on a sticker
located beneath the keypad on the bottom right corner
of the instrument.
• HS firmware revision (press [Status], then [Clear]).
• HS power configuration (located on a label on the back
panel of the HS to the left of the HS power cable).
Concepts and General Tasks
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