Wireless Connection; System Is Not Accessible Via App; Advanced User Setup Help - ESP HDview Remote Viewing Manual

Support Guide
The Cloud status does not state 'Connected':
Wired Connection
1) Check cable connection from DVR to Router or replace cable
2) Ensure that the DHCP function is enabled in the network menu and
reboot DVR

Wireless Connection

1) Check Wi-Fi dongle Connection and compatibility
2) Ensure the DHCP function is enabled in the Wi-Fi menu and reboot the DVR
3) Check the correct network has been selected and the correct password entered
4) If the signal strength is normal or below then a connection will not be
stable; improve Wi-Fi signal strength.
5) Temporarily try a wired connection to test DVR network function

System is not accessible via APP

1) Ensure the Cloud Status on the DVR states 'Connected'
2) Ensure the correct APP has been installed
3) Check APP device has a strong Wi-Fi or 3/4G signal strength
4) Re-enter the DVR's network details
5) Ensure the password entered is the same one used to log-in to the DVR

Advanced user setup help

1) Ping the IP address of the DVR to ensure network connectivity
2) Ensure that the correct port number is being used for the
correct platform
3) Ensure port number has been forwarded on the router to the IP address
of the DVR
4) Ensure the port number is not being used for any other network service.
5) When connecting from outside of the network check that the Public IP
address is being used instead of the IP address of the DVR.
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