Problem Checklist
Before contacting the manufacture's authorized service center, please fill in the following items.
General
Model
Part number
Serial number
Manufactured data
Version
A
0
B
0
C
0 1 2 3 4 5 6 7 8 9
Date of purchase
Symptoms
Persistent problem?
Serviced before (when and how)?
Error status
Transport error
Type of document.
What is your daily usage?
Date of last cleaning.
Date of the consumable replacement.
Image error
Interface controller model
Software/application name
Can you send the original and output of
sheet by facsimile or by mail?
5-18
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
(Example) M3097DE
(Example) CA04235-4202
(Example) 900002
(Example) 1997-12
The version is printed on the version label
located at the left of the rear of the equipment.
The version is checked with the double line.
This example is for A2 version.