Char-Broil SmartChef Manual page 18

Phase
App does not
discover an
appliance that has
been previously
Discovery
setup
App does not
discover an
appliance that has
Discovery been previously
setup
App does not
discover an
appliance that has
been previously
setup
Discovery
When restarting the
app, the phone does
not connect to the
Discovery
appliance
Appliance looses
communication with
the Phone
Usage
User stops receiving
push notification
Usage
Appliance message
in app alerts
Usage
user that it is
disconnected
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Problem Possible Cause
App not
communicating
properly with the
cloud and appliance
App not
communicating
properly with the
cloud and appliance
Appliance is still
connecting to the
Wi-Fi router
Phone and
appliance are not
on the same Wi-Fi
network
During normal
usage, the user may
close the phone
or app. Once the
phone is open and
the app is running
it can take up to
30 seconds to
reconnect
Cache full or
connection not
being made
Appliance rebooting
or not properly
powered
Prevention/Solution
1. Close app and restart
1. Power cycle the
appliance and wait for it
to reboot and connect
1. Wait for appliance
to complete connecting
with the Wi- Fi router.
2. Once user receives
a push notification that
appliance ready, they
may open the app and
start using
1. Check to ensure
appliance and phone
are on the same Wi- Fi
network
1. Wait for phone
to reconnect to the
appliance
2. If after 30 seconds
and the appliance is not
communicating, restart
the app
1. Restart phone and
app typically fixes this
issue.
1. Wait for appliance
to finish booting and
connecting to the Wi-Fi
network
7/20/15 11:36 AM