Remote Control With Mobile Extension - iPECS -LIK Feature Description & Operation

iPECS-LIK
Feature Description & Operation Manual

2.82 REMOTE CONTROL WITH MOBILE EXTENSION

Description
Mobile extension user can change the mobile extension settings remotely.
Operation
1. The mobile extension user dials his DID number with mobile phone. Then the
system will check the CLID, answer the call and the user will receive internal dial
tone.
2. He can enter the "remote control menu" with the code (remote MEX control code :
PGM109-Flex16) and then confirmation tone will be provided.
3. He can select the desirable menu.
4. He hears the dial tone. (Step 2)
Remote control menu
− 1: Activate Mobile extension
− 2: Deactivate Mobile extension
− 3: Fwd to VSF/VM group
− 4: Cancel Fwd to VSF/VM group
− 5: ACD Agent Duty OFF
− 6: ACD Agent Duty ON
− 7: Callback to Mobile extension
Conditions
1. In menu 1(Activate Mobile extension), PGM Authority(PGM236-F1) should Enable
2. In menu 3(Fwd to VSF/VM group),
VSF/VM hunt group(PGM190) should be existed.
Call fwd admin (PGM111-F2) should be ON.
VSF Access admin(PGM113-F2) should be Enable
3. In menu 5(ACD Agent Duty OFF), the reason of Duty OFF is 1.
4. Remote MEX Control code(PGM109-F16) should not be started with "#".
5. If mobile extension user dial '7' in menu, the call will be disconnected after the
confirmation tone and call back will be placed to mobile extension.
6. If a mobile extension user wants to hear help announce for remote control, you can
set Help Announce in ADM 236.
Programming
NUMBERING PLAN
Announce
Related Features
1 Remote MEX Control (PGM109-Btn 16)
2 Announce (PGM 236-B13)
Hardware
245
Issue 6.0d1