iPECS iPECS-1200 Manuals

Manuals and User Guides for iPECS iPECS-1200. We have 1 iPECS iPECS-1200 manual available for free PDF download: Feature Description & Operation

iPECS iPECS-1200 Feature Description & Operation

iPECS iPECS-1200 Feature Description & Operation (447 pages)

Brand: iPECS | Category: Server | Size: 4 MB

Table of Contents

Table of Contents

4
- Feature Description
  1
- Revision History
  2
- 1 Introduction
  
  14
  - Manual Application
    14
    
    Feature Information
    14
    
    Organization
    14
  - System Capacities
    15
- 2 System
  
  17
  - Account Code
    17
  - Alarm Signal/Door Bell
    19
  - Authorization Codes (Password)
    21
  - Groups
    22
Groups

23
- Auto Call Release
  24
- Automatic Call Distribution (Acd)
  25
  - Agent Auto Connect/Zap Tone
    25
  - Agent ID Login/Logout
    25
  - Agents
    25
  - Groups
    26
  - Agent Help Request
    27
  - Agent Queued Calls Display
    28
  - Agent Automatic Wrap-Up
    29
  - Agent On/Off Duty W/Reason Code
    30
  - Announcements
    32
  - Auto ACD DND Unavailable Service
    34
  - Calls-In-Queue Routing
    35
  - Calls-In-Queue
    36
  - Event Messages
    37
  - Group Mail Box
    38
  - Group Name
    39
  - Incoming Call Routing
    40
  - ACD Caller Controlled ICLID Routing
    41
  - Supervisors
    41
  - Supervisor Login/Logout
    42
  - Supervisor Help Response
    43
  - Agent Call Monitor
    44
  - Group Status Display
    45
  - Group Parameter Control
    46
  - Agent Status Control
    47
  - ACD Statistics Report
    48
  - Groups
    49
- Automatic Pause Insertion
  50
- Automatic Privacy
  51
- Auto Service Mode Control
  52
  - Direct Inward System Access (DISA)
    52
- Automatic System Daylight Savings Time
  53
  - Auto Service Mode Control
    53
- Automatic System Time Synchronization
  54
- Battery Back-Up, Memory
  55
- Call Forward
  56
- Call Forward, Preset
  60
- Call Park
  62
- Call Pick-Up
  63
  - Directed Call Pick-Up
    63
  - Group Call Pick-Up
    64
  - Pick up Group Call Pick-Up
    65
- Auto Call Recording
  67
- Call Transfer
  68
- Call Waiting/Camp-On
  73
- Co/Ip Access
  74
- CO/IP Line Groups
  75
- Co/Ip Call Time Restriction
  76
- Co/Ip Call Warning Tone Timer
  77
- Co/Ip Queuing
  78
- CO/IP Access
  79
- Conference
  80
  - Conference Room
    80
  - Multi-Party Voice Conference
    82
  - Unsupervised Conference
    84
  - Conference Group
    85
  - Conference Member VIEW & DELETE
    87
- Customer Site Name
  89
- Data Line Security
  90
- Delayed Co/Ip Ring
  91
- Delayed Auto Attendant
  92
  - DISA Incoming Case (Russia Only)
    92
  - Ring Assigned Case
    92
- Diagnostic/Maintenance
  94
- Dial-By-Name
  95
- Dial Pulse to Tone Switchover
  97
- Dialing Restrictions
  98
  - Class of Service
    98
  - Day/Timed & Night Station COS
    100
  - Temporary Station Cos/Lock
    100
  - Walking COS
    100
  - Temporary Station Cos/Lock
    101
  - Walking COS
    103
- For DISA Access. Entering a Station Code on a DISA Line will Fail in These Areas. in
  103
- Regions, Particularly the US and UK, a System Authorization Code May be Required
  103
- Other Regions, a System Authorization Code Can be Used with Walking COS
  104
  - Differential Ring
    105
  - Call Forward
    107
  - Dnd (Do Not Disturb)
    107
  - Door Open
    109
  - Emergency Call E-911 (Caller Location) Support
    111
  - Emergency Call
    113
  - Executive/Secretary Forward
    114
  - AA/VM Group
    116
  - External Auto Attendant/Voice Mail
    116
  - In-Band (DTMF) Signaling
    117
  - SMDI (Simplified Msg Desk Interface)
    117
  - Voice Mail Box Translation
    119
  - Flexible Numbering Plan
    121
  - Digits
    122
  - Headset Compatibility
    123
  - Hold
    125
  - Hold Preference
    125
  - Hold Recall
    125
  - Exclusive Hold
    126
  - System Hold
    128
  - Automatic Hold
    129
  - Hot Desk
    130
  - Iclid Call Routing
    132
  - In-Room Indication
    133
  - Ip Bridge Mode
    134
  - Ip System Dect
    135
  - Ip Fax Relay, T.38 Support
    136
  - Ip Trans-Coding
    137
  - Lnr (Last Number Redial)
    139
  - Lcr (Least Cost Routing)
    141
  - Linked Station Pairs
    143
  - Lbc (Loud Bell Control)
    145
  - Mobile Extension
    146
  - Station User Programming & Codes
    148
  - Multiple Language Support
    149
  - Multiple Voice Mailbox Support
    151
  - Moh (Music-On-Hold)
    152
  - Network Management System
    154
  - Network Security & Priority
    155
  - Pre-Defined & Custom Text Display Messages
    156
  - DND Operation in Internal Call to Pre-Selected Station
    159
  - Redundant System Processor
    161
  - Registration & Fractional Module Tables
    163
  - Ringing Line Preference
    164
  - Display Security
    165
  - Speed Dial
    165
  - Speed Dial Pause Insertion
    165
  - Station Speed Dial
    166
  - System Speed Dial
    169
  - System Speed Zone (Groups)
    171
  - Station Call Coverage
    173
  - Station Groups
    176
  - Ring Groups Indication
    179
  - Call Cost Display
    180
  - Smdr (Station Message Detail Recording)
    180
  - Account Code
    181
  - SMDR Call Records
    181
  - Lost Call Recording
    184
  - Keyset Administration
    187
  - Multi-Level Admin Access
    187
  - System Admin Programming
    187
  - Web Administration
    188
  - Web User Manual
    189
  - Centralized Control TNET
    191
  - System Networking
    191
  - Distributed Control Network
    192
  - Net Call
    193
  - Net Transfer
    194
  - Call Completion
    195
  - Identification Service
    195
  - Call Offer
    196
  - Message Waiting Indication (MWI)
    197
  - Net Conference
    197
  - Net Call Forward - Unconditional
    198
  - Net Call Forward - Busy
    199
  - Net Call Forward - no Answer
    200
  - Net Call Forward - Busy / no Answer
    201
  - CO Transit-In
    202
  - CO Transit-Out
    202
  - BLF Presentation
    203
  - Do-Not-Disturb (DND)
    204
  - CAS) Attendant Call
    205
  - Centralized Voice Mail
    205
  - Paging to Networked System
    206
  - Traffic Analysis
    208
  - Traffic Analysis, Attendant
    209
  - Traffic Analysis, Call Reports
    211
  - Traffic Analysis, CO/IP Reports
    212
  - Traffic Analysis, H/W Usage
    212
  - Universal Night Answer (Una)
    215
  - VMIM/Vsf
    216
  - VMIM/Vsf Integrated Auto Attd/Voice Mail
    216
  - VMIM/VSF-Auto Attendant
    216
  - DISA Retry Counter (PGM 160-Btn 5)
    218
  - Message Storage
    219
  - VMIM/VSF Voice Mail
    219
  - Message Retrieval
    220
  - Remote Message Retrieval
    222
  - Message Retrieval Options
    223
  - E-Mail Notification
    224
  - Voice Mail Back-Up Station
    226
  - Voice Mailbox Settings
    227
  - Call Forward from VM
    228
  - Outbound Message Notification
    229
  - System Voice Memo
    230
  - Company Directory
    233
  - Record VM Greeting Using CCR
    234
  - Administrator Mailbox
    235
  - Announce Only Mailbox
    237
  - Class of Service Settings
    238
  - Message Cascade
    238
  - Send Message
    239
  - Distribution Lists
    240
  - Mark a Message for Delivery Confirmation
    242
  - Mark a Message Private
    242
  - Outgoing Mailbox Destination
    243
  - Personal CCR / User Greeting DISA
    243
  - Wake-Up Alarm (One Time Wake up Alarm)
    245
  - Wake-Up Alarm (Five Time Wake up Alarm)
    247
  - Zone Holiday Assignment
    249
  - Remote Device Zone Management
    250
  - Inter Zone Connection Number Limit
    251
  - Zone Call and Connection Number Limit
    251
  - Zone Outgoing CO Call Number Limit
    251
  - System Call Routing
    253
  - Co Call Rerouting
    255
  - Remote Control with Mobile Extension
    258
  - Prefix Dialing Table
    259
  - Ip Call Recording
    261
  - Rd Party Call Recording
    263
  - Forced Disconnect Button (Emergency Supervisor Button)
    264
  - Call Back to Co
    265
  - Personal Group
    267
  - Alarm Notification Control
    268
- 3 Intercom
  
  270
  - Direct Station Select/Busy Lamp Field (Dss/Blf)
    270
  - Intercom Call (ICM Call)
    271
  - Intercom Call Hold
    273
  - Intercom Caller Controlled ICM Signaling
    274
  - Intercom Lock-Out
    275
  - Intercom Step Call
    276
  - Intercom Tenancy Group
    277
  - Intercom Transfer
    279
  - Message Wait/Call Back
    281
    
    CLI Message Wait
    281
    
    Short Message Service (SMS)
    283
    
    Station Message Wait/Call Back
    285
    
    Message Wait Reminder Tone
    288
  - Paging
    289
    
    Internal/External & All Call Page
    289
    
    Meet Me
    291
    
    SOS Paging
    292
  - Push-To-Talk Paging
    293
  - Barge in
    295
- 4 Co/Ip
  
  296
  - Auto Fault Detection and Recovery
    296
  - Co Line Flash
    297
  - Co/Ip Line Groups
    298
  - Co/Ip Line Preset Forward
    299
  - Co/Ip Ring Assignment
    300
  - Co Line Release Guard Time
    301
  - Co Ring Detect
    302
  - Dial Pulse Signaling
    303
  - Direct Inward Dial (DID)
    304
  - Direct Inward System Access (Disa)
    306
  - Dtmf Signal Sending
    308
  - Ip Address Dialing
    309
  - Ip Trunking
    310
    
    V4 Service
    310
    
    SIP Service
    311
  - Ip Wan Dialing after Answer
    313
  - Isdn (Integrated Service Digital Network)
    314
    
    ISDN AOC (Advice of Charge)
    314
    
    Calling/Called Party Identification
    315
    
    Keypad Facility
    316
    
    Multiple Subscriber Number (MSN)
    317
  - Isdn Supplementary Services
    319
    
    ISDN Call Deflection
    319
    
    ISDN Malicious Call ID Request
    320
  - Private Line
    321
  - Multi-Function Analog Trunk Module (MATM) Service
    322
    
    E&M Trunk Function
    322
    
    LD/RD/LCO Trunk Function
    323
  - Multiple Cli
    325
- 5 Ipecs Phone
  
  328
  - Answering Machine Emulation
    328
  - Auto Called Number Redial (Acnr)
    330
  - Auto Release of [Speaker]
    332
  - Automatic Speaker Select
    333
  - Back Ground Music
    334
  - Call Log Display
    336
  - Co Line Name Display
    337
  - DID Call Wait
    338
  - Dnd - One Time Dnd
    339
  - Flex Button Direct Speed Dial Assignment
    341
  - Flexible Led Flash Rates
    342
  - Group Listening
    343
  - Station Individual Call Routing (Icr)
    344
  - Call Profile
    346
  - Intercom Signaling Mode
    349
  - Mute
    351
  - Off-Hook Signaling
    352
  - On-Hook Dialing
    353
  - Prime Line Immediately/Delayed
    354
  - Ring Tone Download
    356
  - Save Number Redial (Snr)
    357
  - Silent Text Message
    359
  - Speakerphone
    360
  - Station Flexible Buttons
    362
  - Station Relocation
    364
  - Station User Programming & Codes
    365
  - Two-Way Record
    371
  - Voice over
    373
  - Serial Dss
    375
- 6 Attendants
  
  377
  - Active Cpu (Mfim) Display
    377
  - Alternate Attendant
    378
  - Attendant Positions
    379
  - Attendant Recall
    380
  - Attendant Station Program Codes
    381
  - Cabinet Alarm
    384
  - Call Forward, Attendant
    385
  - Call Forward Co/Ip Off-Net
    386
  - Call/Queuing
    388
  - Day/Night/Timed/Scenario Ring Mode
    389
  - Dss Consoles
    391
  - Disable Outgoing Co/Ip Access
    394
  - Dnd Override
    395
  - Emergency Call Attendant Alert
    396
  - Ez-Attendant
    398
  - Feature Cancel
    399
  - Intrusion
    400
  - Lcd Display Format Control
    401
  - System Clock Set
    402
  - Ip-Attendant
    404
- 7 Slt
  
  405
  - Broker Call
    405
  - Howler Tone
    407
  - Slt Message Wait Indication
    408
  - Slt Name Entry
    409
  - Transfer Cli to Slt
    410
  - Slt Flash Mode
    411
- 8 Sip Extension
  
  412
  - Registration
    412
  - Provisioning
    418
  - Make Call
    422
  - Call Answer
    425
  - Call Hold
    426
  - Call Transfer
    427
  - Call Forward
    428
  - Do Not Disturb (Dnd)
    429
  - Conference
    430
  - Call Wait & Broker Call
    431
  - Call Park
    432
  - MCIM Requirement for Sip Phone
    433
  - Voip or Voim8/24 Requirement for Sip Phone
    434
  - Call Trace of Sip Extension for Debugging
    435
  - Dss/Blf (Busy Lamp Field)
    436
  - Sip Video Call
    437
  - Sip Virtual Mobile Extension (Vmex)
    438
  - Sip Virtual Co Line (Vcol)
    445

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