iPECS eMG80 User Manual
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iPECS eMG80 User Manual

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iPECS UCP & eMG80/100 & eMG800
User Portal User Guide
Please read this manual carefully before operating System.
Retain it for future reference.

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Summary of Contents for iPECS eMG80

  • Page 1 UCP & eMG80/100 & eMG800 User Portal User Guide Please read this manual carefully before operating System. Retain it for future reference.
  • Page 2 Ericsson-LG Enterprise reserves the right to make changes in specifications at any time without notice. The information furnished by Ericsson-LG Enterprise in this material is believed to be accurate and reliable, but is not warranted to be true in all cases. Ericsson-LG Enterprise and iPECS are trademarks of Ericsson-LG Enterprise Co., Ltd.

  • Page 3: Table Of Contents

    & eMG800 & UCP User Portal User Guide Issue 1.4 Table of Contents 1 Introduction ....................1 2 Log in User Portal ..................2 3 User Interface ....................4 4 Setting My Attributes ..................5 Do Not Disturb ....................... 5 Call Forward ......................

  • Page 4: Introduction

    Issue 1.4 1 Introduction This document describes how to use End User Portal to configure User settings for your iPECS call server. This user guide documents all of the configuration settings available in User Portal. This guide assumes that your phone supports all the available settings. But your administrator can set some admin items in System call server that limit the settings so that users can configure in User Portal.

  • Page 5: Log In User Portal

    2 Log in User Portal Your administrator must set ID and Password before using this portal as below. Log in to iPECS call server by administrator. Click [Table Data] and [Station Authorization Code Table (227)]. Enter the station number and click [Load] button.
  • Page 6 & eMG800 & UCP User Portal User Guide Issue 1.4 The following main screen will be displayed. The displayed attributes are different between the normal station and the attendant station. Attendant Station User Portal Normal Station User Portal Checking point Some attributes are needed to set the related admin in advance by your administrator to use or configure.

  • Page 7: User Interface

    & eMG800 & UCP User Portal User Guide Issue 1.4 3 User Interface User Portal uses a web-based graphical interface with five main tabs. Each tab contains a link to different options that the user can configure. The tabs are as follows: ...

  • Page 8: Setting My Attributes

    & eMG800 & UCP User Portal User Guide Issue 1.4 4 Setting My Attributes Do Not Disturb If Do Not Disturb is turned on, your phones do not ring when someone dials your number. Checking point Please ask your administrator if the following admin. attributes is set in advance.

  • Page 9: Call Forward

    & eMG800 & UCP User Portal User Guide Issue 1.4 Call Forward Call forwarding user options allow you to set up your phones to forward calls to another number. Checking point Please ask your administrator if the following admin. attributes is set in advance.

  • Page 10: Mobile Extension

    & eMG800 & UCP User Portal User Guide Issue 1.4  Speed Dial Number: Select the speed dial number if the station is stored by speed dial.  External Number: Select the external number and then enters the external number without CO access code.

  • Page 11: Pre-Selected Message

    & eMG800 & UCP User Portal User Guide Issue 1.4 To move from Desktop phone to Mobile phone The desktop phone of MEX is on MEX call. Press {My station number} flexible button in desktop phone. Then, the mobile phone is ringing.

  • Page 12: Agent Duty

    & eMG800 & UCP User Portal User Guide Issue 1.4  Call to Station: need to enter Station number.  In Office Station: need to enter Office station number.  In a Meeting Time: need to enter Time.

  • Page 13: Attendant Ring Mode

    & eMG800 & UCP User Portal User Guide Issue 1.4 To set ‘Agent On-Duty, perform the following steps: Select ON. Enter Station Group Number. Enter Off-Duty Reason code from 0 to 9. Click [Save] button. Note If Agent Duty select OFF, automatically Agent is Off-Duty and informs the reason to Supervisor.

  • Page 14: Setting My Profile

    & eMG800 & UCP User Portal User Guide Issue 1.4 5 Setting My Profile Station Name To set your station name Enter the desired name up to 20 characters and click [Save] button. The changed station name will be displayed on LCD with Station Number. Also, the portal name will be changed after refreshing the window.

  • Page 15: Setting Voice Mail

    & eMG800 & UCP User Portal User Guide Issue 1.4 6 Setting Voice Mail Notify to E-mail You can send the notification of Voice message by E-mail and also the voice message is attached in the form of xxx.wav file.

  • Page 16: Notify To Mobile

    & eMG800 & UCP User Portal User Guide Issue 1.4 Notify to Mobile You can get the notification of Voice message on your mobile phone if you set Mobile extension on the previous tab ‘My Attributes’. Checking point Please ask your administrator if the following admin.

  • Page 17: Cascade

    & eMG800 & UCP User Portal User Guide Issue 1.4 Cascade You can move or copy the voice message to another ‘cascade destination’ according to Message type. The message type is divided into 3: All (Normal message & Urgent message), Urgent message, and Normal message.

  • Page 18: User Greeting

    & eMG800 & UCP User Portal User Guide Issue 1.4 User Greeting You can leave a voice message up to 4 user greeting according to Phone status of call forward: Unconditional, Busy, Do Not Disturb, and No Answer. User greeting is recorded yourself and set the user greeting for the calling party.

  • Page 19: Setting Button Setting

    & eMG800 & UCP User Portal User Guide Issue 1.4 7 Setting Button Setting You can see the overall information about Flexible button of your phone. In this window, you can describe ‘Label’ on each flexible button up to 15 characters to find with easy. Also, the label is displayed on LCD of your phone after setting.

  • Page 20: Using Directory

    & eMG800 & UCP User Portal User Guide Issue 1.4 8 Using Directory You can search for the directory by using System or LDAP. You toggle between System and LDAP scope for search. To search for Directory, enter more than 3 characters.
  • Page 21 & eMG800 & UCP User Portal User Guide Issue 1.4 The list retrieved is displayed as below: To make a call, perform the following steps: ✓ Just click [Phone] Icon. Note) ✓ The pop-up window will be displayed if there is no match of entered characters on the current search environment.

  • Page 22: Station Web (Old)

    & eMG800 & UCP User Portal User Guide Issue 1.4 9 Station Web (Old) You can move to the station web (old) by clicking [Option Icon] and then [Station Web (Old)]. The following screen will be displayed. Also, you can move to User portal by clicking [User portal] as you wish anytime.

  • Page 23: Station Attributes

    LED will flash at the covering station and the station will receive 0~15 Cycle ring (immediate or delayed, 0 to 15 ring cycles). The user may enable iPECS IP or LDP series phone for use Headset Usage with Headset. Authorization codes are employed to control access to the system resources and facilities.
  • Page 24 Headset Mode Speaker or both the Headset and Speaker. Headset User Name A name can be entered to display in the LCD of iPECS IP and Max. 20 Registration LDP Phones calling the station. characters From the portal, the user can select the source for Background...
  • Page 25 Action Station Group one of them. No Action, Log in Agent-ON Duty, Log out Agent-OFF Duty The backlight of iPECS IP and LDP Phones is assigned to stay LCD Back Light Refer to BUSY off, light only when the station is busy, or light constantly.

  • Page 26: Station Call Forward

    & eMG800 & UCP User Portal User Guide Issue 1.4 Station Call Forward Selecting Station Call Forward will be displayed the input entry page. Click [Save] button after changing Value to apply. Figure 8.2-1 Station Portal Call Forward Stations can be programmed so that incoming calls re-route to another station (local or networked), a station group, the built-in Voice Mailbox, or over a system CO/IP line (Off Net).

  • Page 27: Station Icr Scenario

    & eMG800 & UCP User Portal User Guide Issue 1.4 Station ICR Scenario Selecting Station ICR Scenario will be displayed the input entry page. Click [Save] button after changing Value each field to apply. Figure 8.3-1 Station Portal ICR Scenario Station ICR is an extension of call forward where the user enters scenarios to define the call forward feature.

  • Page 28: Station Speed Dial

    & eMG800 & UCP User Portal User Guide Issue 1.4 Station Speed Dial Selecting Station Speed Dial will be displayed the input entry page. Enter the Speed Dial index range then click [Load]. You can get the current information about Station speed dial and you can change or add the station speed dial.

  • Page 29: Pre-Selected Message

    Figure 8.5-1 Pre-selected Message Portal Users can select a message to be displayed in the LCD of a calling iPECS IP or LDP Phones. There are ten pre-defined messages (index 1-10) and several messages allow for auxiliary information such as a time, date or number.

  • Page 30: Flexible Buttons

    Figure 8.6-1 Flexible Buttons Each Flex button for each iPECS IP and LDP Phone, and DSS Console can be assigned a function (Type) from the drop-down menu. After selecting the Type for a button, enter the value, if required.

  • Page 31: Send Internal And External Sms

    & eMG800 & UCP User Portal User Guide Issue 1.4 Send Internal and External SMS Selecting Send Internal SMS will be displayed the input entry page. You can write the short message up to 80 bytes and enter the desired station. Click [Send] to send the internal SMS.

  • Page 32: Station Conference Group

    & eMG800 & UCP User Portal User Guide Issue 1.4 Station Conference Group Selecting Station Conference Group will be displayed the input entry page. Enter the Conference Group Number then click [Load] to enter the group attributes and identify members of the group as shown in Figure 8.8-1.

  • Page 33: System Conference Group

    & eMG800 & UCP User Portal User Guide Issue 1.4 System Conference Group Selecting System Conference Group will be displayed the input entry page. In this screen, you can get the information about the system conference group. Only administrator can set the system conference. Enter the Conference Group Number then click [Load] to find the Conference Group attributes and members as shown in Figure 8.9-2.

  • Page 34: Mobile Extension Table

    & eMG800 & UCP User Portal User Guide Issue 1.4 9.10 Mobile extension Table Selecting Mobile Extension will be displayed the attributes entry page. To use Mobile extension, Administrator must set ‘PGM Auth: Enable’ in Mobile Extension Table (236). You can set the rest attributes on your situation.
  • Page 35 & eMG800 & UCP User Portal User Guide Issue 1.4 Thanks for purchasing iPECS system The contents of this document are subject to revision without notice due to continued progress in methodology, design and manufacturing. Ericsson-LG Enterprise shall have no liability for any error or...

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