iPECS -LIK Feature Description & Operation
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iPECS -LIK Feature Description & Operation

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Table of Contents

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iPECS-LIK
Feature Description &
Operation Manual
Please read this manual carefully before
operating any LIK System. Shaded Areas are generally not for
Australian Usage.

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Summary of Contents for iPECS iPECS-LIK

  • Page 1: Feature Description

    Feature Description & Operation Manual Please read this manual carefully before operating any LIK System. Shaded Areas are generally not for Australian Usage.

  • Page 2: Revision History

    22-Feb-05 Update for iPECS S/W Phase 3 (3.0As base) 4.d2 24-Aug-06 Updates for iPECS release 4 software and LG-Nortel logo General edits through-out. Changed formatting (header, footer, etc.) for unified iPECS Manual appearance. CLI based Call Routing for DID, added reference to DID Lines in ICLID routing.
  • Page 3 + code”. Mobile Ext. enhanced, mobile receives hunt calls and support for Attd. Recall. 4. d3 30-Sep-07 Updates for iPECS release 4 software (General edits for errata). Emergency Call Attendant Alert Automatic Daylight Savings Time (DST) Adjustment Direct Inward Dialing (DID)

  • Page 4: Table Of Contents

    Feature Description & Operation Manual Issue 6.0d1 Table of Contents 1. INTRODUCTION ..............1 1.1 MANUAL APPLICATION ............. 1 1.1.1 Organization ..................1 1.1.2 Feature Information................1 1.2 SYSTEM CAPACITIES ..............2 2. SYSTEM ................... 4 2.1 ACCOUNT CODE ................ 4 2.2 ALARM SIGNAL/DOOR BELL ............
  • Page 5 Feature Description & Operation Manual Issue 6.0d1 2.7 AUTOMATIC PRIVACY ............. 38 2.8 AUTO SERVICE MODE CONTROL .......... 39 2.9 AUTOMATIC SYSTEM DAYLIGHT SAVINGS TIME ....40 2.10 AUTOMATIC SYSTEM TIME SYNCHRONIZATION ....41 2.11 BATTERY BACK-UP, MEMORY ..........42 2.12 CALL FORWARD ..............
  • Page 6 Feature Description & Operation Manual Issue 6.0d1 2.28 DIAGNOSTIC/MAINTENANCE ..........81 2.29 DIAL-BY-NAME................ 82 2.30 DIAL PULSE TO TONE SWITCHOVER ........84 2.31 DIALING RESTRICTIONS ............85 2.31.1 Class of Service ................85 2.31.2 Day/Timed & Night Station COS ........... 87 2.31.3 Temporary Station COS/Lock ............
  • Page 7 Feature Description & Operation Manual Issue 6.0d1 2.49 IP TRANS-CODING..............124 2.50 LNR (LAST NUMBER REDIAL) ..........126 2.51 LCR (LEAST COST ROUTING) ..........128 2.52 LINKED STATION PAIRS ............130 2.53 LBC (LOUD BELL CONTROL) ..........132 2.54 MOBILE EXTENSION ............133 2.55 MULTIPLE LANGUAGE SUPPORT ........
  • Page 8 Feature Description & Operation Manual Issue 6.0d1 2.70.1 Centralized Control TNET ............178 2.70.2 Distributed Control Network ............179 2.70.2.1 Net Call ................... 180 2.70.2.2 Net Transfer ................181 2.70.2.3 Identification Service ............... 182 2.70.2.4 Call Completion ............... 182 2.70.2.5 Call Offer .................
  • Page 9 Feature Description & Operation Manual Issue 6.0d1 2.73.12 Distribution Lists ................. 227 2.73.13 Mark a message private ............229 2.73.14 Mark a message for delivery confirmation ......... 229 2.73.15 OUTGOING MAILBOX DESTINATION........230 2.73.16 Personal CCR / User Greeting DISA......... 230 2.74 WAKE-UP ALARM (ONE TIME WAKE UP ALARM) ....
  • Page 10 Feature Description & Operation Manual Issue 6.0d1 3.9 MESSAGE WAIT/CALL BACK ..........268 3.9.1 CLI Message Wait................268 3.9.2 Short Message Service (SMS) ............270 3.9.3 Station Message Wait/Call Back ........... 272 3.9.4 Message Wait Reminder Tone ............275 3.10 PAGING ..................
  • Page 11 4.18.1 E&M Trunk Function ..............309 4.18.2 LD/RD/LCO Trunk Function............310 4.19 MULTIPLE CLI ............... 312 5. IPECS PHONE ..............315 5.1 ANSWERING MACHINE EMULATION ........315 5.2 AUTO CALLED NUMBER REDIAL (ACNR) ......317 5.3 AUTO RELEASE OF [SPEAKER] ........... 319 5.4 AUTOMATIC SPEAKER SELECT ...........
  • Page 12 Feature Description & Operation Manual Issue 6.0d1 5.25 STATION RELOCATION ............351 5.26 STATION USER PROGRAMMING & CODES ...... 352 5.27 TWO-WAY RECORD ............. 358 5.28 VOICE OVER................360 5.29 SERIAL DSS ................362 6. ATTENDANTS ..............364 6.1 ACTIVE CPU (MFIM) DISPLAY ..........364 6.2 ALTERNATE ATTENDANT .............
  • Page 13 Feature Description & Operation Manual Issue 6.0d1 7.4 SLT NAME ENTRY ..............396 7.5 TRANSFER CLI TO SLT ............397 7.6 SLT FLASH MODE ..............398 8. SIP EXTENSION ..............399 8.1 REGISTRATION ............... 399 8.2 PROVISIONING................ 405 8.3 MAKE CALL ................409 8.4 CALL ANSWER ...............

  • Page 14: Introduction

    1.1 MANUAL APPLICATION This document provides detailed information covering description and operation of the numerous features available in the iPECS Series Release 5 system software. The document is written assuming the system employs the default-numbering plan for North America. 1.1.1 Organization Features are arranged alphabetically in six different major groupings as follows: ...

  • Page 15: System Capacities

    Feature Description & Operation Manual Issue 6.0d1 1.2 SYSTEM CAPACITIES The iPECS Series is available in several configurations as listed in Table 1.2-1. Total port capacities range from the 31-channel iPECS-Micro to iPECS-1200 at 1200 ports. Table 1.2-1 System Capacity Chart...
  • Page 16 Feature Description & Operation Manual Issue 6.0d1 Table 1.2-1 System Capacity Chart iPECS-100 iPECS- 300 iPECS-600 iPECS-1200 Item iPECS-Micro iPECS-50 (MFIM100) (MFIM300) (MFIM600) (MFIM1200) Station & Hunt Group Members Pickup Group Pickup Group 1200 Member Conf. Grps - System...

  • Page 17: System

    Feature Description & Operation Manual Issue 6.0d1 2. SYSTEM 2.1 ACCOUNT CODE Description Station users may allow tracking of specific calls by entering a non-verified variable length (up to 12 digits) identifier for a call. The identifier or “Account Code” is output as part of the Station Message Detail Record (SMDR) for the call.
  • Page 18 Feature Description & Operation Manual Issue 6.0d1 2. Dial Flex Numbering Plan code “550”. 3. Dial the Account Code (1 to 12 digits). 4. Press “*”. Conditions 1. When entering an Account Code during a call, DTMF digits are not heard by the connected party.

  • Page 19: Alarm Signal/Door Bell

    Alarm Stop code or, if assigned, pressing the {ALARM STOP} button. To rearm the Alarm function, the alarm condition must be cleared and the Alarm signal terminated. When used as a Door Bell, assigned iPECS Phones receive a single tone burst each time the external contact is activated and no reset is required.
  • Page 20 Feature Description & Operation Manual Issue 6.0d1 Hardware  iPECS Phone  External contact connected to Alarm input of MFIM, refer to iPECS Hardware Description & Installation Manual.

  • Page 21: Authorization Codes (Password)

    COS, or DISA and may be required for outgoing CO/IP Line or LCR access based on configuration of the iPECS database. When users dial an Authorization Code that matches an Authorization Code stored in the database, the system invokes the Station COS or the COS assigned to Authorization code.

  • Page 22: Groups

    Feature Description & Operation Manual Issue 6.0d1 Authorization Code, dial “*” or “*” and the Authorization table index. 2. Dial the corresponding Authorization Code. 3. Momentarily press the Hook-switch. 4. Place call as normal. DISA To enter an Authorization Code when second dial tone is received: 1.

  • Page 23: Groups

    Feature Description & Operation Manual Issue 6.0d1 regions, particularly the US and UK, a System Authorization code may be required for DISA access. Entering a Station code on a DISA line will fail in these areas. In other regions, a System Authorization code can be used with Walking COS.

  • Page 24: Auto Call Release

    Feature Description & Operation Manual Issue 6.0d1 2.4 AUTO CALL RELEASE Description CO/IP or intercom calls (except Hands-free Answerback), will be released automatically if the user does not complete dialing or, for intercom calls, the called party does not answer after a pre-determined time.

  • Page 25: Automatic Call Distribution (Acd)

    2.5 AUTOMATIC CALL DISTRIBUTION (ACD) Description iPECS ACD incorporates flexible incoming call routing, real-time agent monitoring and supervision, and call record statistics as well as ACD Event messages for management reporting. Calls route to an ACD group directly or otherwise including via call transfer, CCR and ICLID routing.

  • Page 26: Groups

    An Agent may login to two (2) groups at one time, logging into and out of the primary and secondary group separately. Operation Agent iPECS Phone To assign {LOGIN} or {LOGOUT} buttons: 1. [PGM] + {FLEX} + Login or Logout code + ACD Group Number (optional) + [SAVE] To Login to a primary group using the Agent Id;...

  • Page 27: Agent Help Request

    1. The system outputs ACD events including Login/Logout messages when Discovery Manager Print is enabled. 2. The Agent Id can be any 4-digit number (0000-9999). iPECS does not verify the Agent Id, other than requiring that four digits be entered.

  • Page 28: Agent Queued Calls Display

    {Display Call Queue} Flex button. The Call Queue display will show the ACD group number, the number of calls in queue and the longest queue time. Operation Agent iPECS Phone To assign a {DISPLAY CALL QUEUE} buttons; 1. [PGM] + {FLEX} + “575” + ACD Group Number + [SAVE] To display ACD Call Queue status when the Agent is idle and on-duty;...

  • Page 29: Agent Automatic Wrap-Up

     Station Groups Hardware  iPECS Phone with Display 2.5.1.5 Agent Automatic Wrap-Up Description When an Agent completes an ACD group call, the Agent automatically enters into the Wrap-up state. In this state, an Agent will not receive ACD calls, allowing the Agent to complete paperwork, etc.

  • Page 30: Agent On/Off Duty W/Reason Code

    Reason code “0”, the Agent will return to On-duty status after the ACD DND Wrap-up time. Operation Agent iPECS Phone To assign an {ACD ON/OFF DUTY (GROUP)} button; 1. [PGM] + {FLEX} + “571” + (optional ACD group number) + (optional Reason Code)
  • Page 31 Feature Description & Operation Manual Issue 6.0d1 3. Dial Reason Code (“0” ~ “9”, “*” or “#”) 1. Press {ACD ON/OFF DUTY (GROUP)} button. 2. Dial Reason Code (“0” ~ “9”, “*” or “#”) 1. Press {ACD ON/OFF DUTY (GROUP)(REASON)} button.

  • Page 32: Announcements

    Feature Description & Operation Manual Issue 6.0d1 If a station is included in two or more hunt group, To go to ON duty in all hunt group when the user is OFF duty in more one hunt group 1. Lift handset or press [SPEAKER] button, 2.
  • Page 33 ACD group. The CIQ announcement (“Your Call is number xx in Queue”) is played to queued callers after the 1 announcement is played and again after each time the 2 announcement is played. Internal callers with an iPECS Display Phone also receive the “You are xx in queue” display message. Operation System ACD group announcements are played automatically based on the ACD group assignments.

  • Page 34: Auto Acd Dnd Unavailable Service

    {ACD ON/OFF-DUTY (GROUP)} button to set the active Agent duty status. The {ACD ON/OFF-DUTY (GROUP)} button LED will flash to indicate an unavailable status. Operation Agent iPECS Phone To assign a {ACD ON/OFF-DUTY (GROUP)} button; 1. [PGM] + {FLEX} + “571” Agent On/Off Duty code + (optional ACD group number) + [SAVE] To return to available status;...

  • Page 35: Calls-In-Queue Routing

    Announcement. Digits dialed during a Guaranteed Announcement use Caller Controlled ICLID routing. 2. The call must be in queue for the ACD group, dialing during ring back tone is not recognized by the iPECS. Programming STATION GROUPS 1 ACD Group (PGM 191)

  • Page 36: Calls-In-Queue

    CIQ threshold. The message, which is recorded by an Attendant, plays immediately or after a defined delay. The message repeats at assigned intervals until the number of Calls in Queue falls below the threshold. iPECS allows different treatment and VMIM/VSF announcements for up to three different Calls-In-Queue thresholds.

  • Page 37: Event Messages

    Feature Description & Operation Manual Issue 6.0d1 highest priority CIQ defined should have the largest threshold and the lowest priority CIQ should have the smallest threshold. 2. The VMIM and VSF have seventy (70) announcements employed for Auto Attendant, ACD groups, CCR, Page Alerts, etc.

  • Page 38: Group Mail Box

    Feature Description & Operation Manual Issue 6.0d1 port. These event messages are employed by 3rd party applications to provide enhanced Call Center functionality. Details of the event messages are provided in the iPECS 3 Party Support Guide. Operation System...

  • Page 39: Group Name

    Feature Description & Operation Manual Issue 6.0d1 To leave a voice message 1. After Greeting and beep, leave the message. 2. Hang up to quit recording or dial “*” for further options. Conditions 1. The System Administrator or Supervisor may change the Group Mailbox password.

  • Page 40: Incoming Call Routing

    Feature Description & Operation Manual Issue 6.0d1 6 UCS Group Name (PGM 191-Btn 16) Related Features  Station Groups Hardware 2.5.9 Incoming Call Routing Description Incoming calls to an ACD group route directly to the station/agent that has been idle the longest (Uniform Call Distribution) or an ACD group announcement recorded by an Attendant.

  • Page 41: Acd Caller Controlled Iclid Routing

    Feature Description & Operation Manual Issue 6.0d1 Related Features  Automatic Call Distribution Hardware 2.5.10 ACD Caller Controlled ICLID Routing Description With Caller Controlled ICLID enabled (ICLID Usage) for the ACD Group, at any time during or within 5 seconds after a Guaranteed Announcement, the system will monitor for digits dialed by the caller.

  • Page 42: Supervisor Login/Logout

    1. The system will output a Login/Logout message when a Supervisor logs-in or out. 2. The Supervisor Id can be any 4-digit number (“0000”-“9999”). 3. iPECS system does not verify the Supervisor Id codes, other than requiring four digits are entered.

  • Page 43: Supervisor Help Response

    An Agent may request assistance from a Supervisor using the ACD Group Help Code, default 574 or {HELP} button. The Supervisor is then notified of the Help request in the iPECS Phone display and a flashing {HELP RESPONSE} button. The Supervisor can respond using the Help Response button, which is required, and be connected to the Agent’s active call with the...

  • Page 44: Agent Call Monitor

    The Supervisor station must be assigned an {AGENT MONITOR} button to activate the Agent Call Monitor feature. Operation Supervisor iPECS Phone To assign an {AGENT MONITOR} button 1. [PGM] + {FLEX} + “577” + “Group Number” + [SAVE] To enter an active Agent call from the Supervisor phone 1.

  • Page 45: Group Status Display

    Group status display or the Group Status code may be used to display the status information. Operation Supervisor iPECS Phone To assign a {GROUP STATUS} button at the Supervisor 1. [PGM] + {FLEX} + “576” + “Group Number” + [SAVE] To display the Group status when the {GROUP STATUS} button is flashing 1.

  • Page 46: Group Parameter Control

    Wrap-up Time  ACD Voice Mailbox Password Operation Supervisor iPECS Phone To assign a {GROUP STATUS} button at the Supervisor [PGM] + {FLEX} + “576” + “Group Number” + [SAVE] To use the Supervisor Status Menu 1. Lift the handset or press the [SPEAKER] button, 2.

  • Page 47: Agent Status Control

    Description An ACD Supervisor can view and control the status of Agents in the group. Operation Supervisor iPECS Phone To assign a {GROUP STATUS} button at the Supervisor 1. [PGM] + {FLEX} + “576” + “Group Number” + [SAVE] To view/control Agent Status 1.

  • Page 48: Acd Statistics Report

    Feature Description & Operation Manual Issue 6.0d1 To control Agent duty status 1. Dial “3”, ACD Agent Duty Code, 2. Dial “2” for Duty ON/OFF, 3. Dial “0” or “1”, (“0”: Off Duty, “1”: On Duty). Conditions 1. The Supervisor must be assigned as a Supervisor for the ACD Group and be logged into the group to access the Group Status display information.

  • Page 49: Groups

    Feature Description & Operation Manual Issue 6.0d1 Supervisor iPECS Phone To assign a {GROUP STATUS} button at the Supervisor 1. [PGM] + {FLEX} + “576” + “Group Number” + [SAVE] To output ACD Statistics Report 1. Lift the handset or press the [SPEAKER] button, 2.

  • Page 50: Automatic Pause Insertion

    1. An automatically inserted pause is not counted as a digit in a Speed Dial number. 2. The LCD of the iPECS Phone will show a "P" when a pause is encountered. This indication is not shown if the system inserts the Pause automatically.

  • Page 51: Automatic Privacy

    Feature Description & Operation Manual Issue 6.0d1 2.7 AUTOMATIC PRIVACY Description Privacy is insured on all communications in the system. If desired, the customer may elect to disable the Automatic Privacy feature, allowing another station to join in an existing external conversation uninvited.

  • Page 52: Auto Service Mode Control

    Feature Description & Operation Manual Issue 6.0d1 2.8 AUTO SERVICE MODE CONTROL Description The service mode defines different ring assignments, COS and answering privileges for the system. The service mode can be controlled automatically through definitions in the Auto Ring Mode Selection Table, which defines the time of day for the Day, Night and Timed shift modes.

  • Page 53: Automatic System Daylight Savings Time

    Feature Description & Operation Manual Issue 6.0d1 2.9 AUTOMATIC SYSTEM DAYLIGHT SAVINGS TIME Description The system can automatically adjust for Daylight Saving Time (DST). When DST is enabled, the system will adjust the system time forward one (1) hour at the DST Start time and back one (1) hour at the DST End time.

  • Page 54: Automatic System Time Synchronization

    Feature Description & Operation Manual Issue 6.0d1 2.10 AUTOMATIC SYSTEM TIME SYNCHRONIZATION Description When enabled, the system automatically determines and sets the time of day employing Network Time Protocol (NTP) or ISDN time messages. When using NTP, the system, at ten (10) minute intervals, requests the time from the specified NTP time server and receives GMT time.

  • Page 55: Battery Back-Up, Memory

    1. The Initialization switch must be in the OFF position to enable Memory Battery Back-up. Otherwise, should power fail, the system will initialize the database on power-up. Refer to the iPECS Hardware Description and Installation manual section 4.4.2. 2. The Lithium battery is not field-replaceable.

  • Page 56: Call Forward

    Feature Description & Operation Manual Issue 6.0d1 2.12 CALL FORWARD Description Users may have selected incoming calls re-routed to other stations (local or networked), station groups, the VMIM/VSF, or over a system CO/IP line (Off Net). The user selects the type and condition under which calls will forward by entering a Call...
  • Page 57 Feature Description & Operation Manual Issue 6.0d1 1. Lift the handset or press [SPEAKER] button to receive dial-tone 2. Press the [FWD] button, 3. Dial Call Forward code “0”, 4. Dial the station’s Authorization Code (Station number + password), 5.
  • Page 58 Feature Description & Operation Manual Issue 6.0d1 2. Dial Call Forward feature access dial code “554”, 3. Dial “#” to cancel Call Forward. Conditions 1. A station receiving a forwarded call can transfer the call to the forwarding station.
  • Page 59 Feature Description & Operation Manual Issue 6.0d1 STATION 1 Call Forward (PGM 111-Btn 2) 2 Station Call Forward No Answer Timer (PGM 123-Btn SYSTEM 1 System Call Forward No Answer Timer (PGM 181- Btn 1) STATION GROUPS 1 Member Forward (PGM 191-Btn 14-Circ/Term, 24-...

  • Page 60: Call Forward, Preset

    Feature Description & Operation Manual Issue 6.0d1 2.13 CALL FORWARD, PRESET Description With Call Forward, Preset, calls to a station forward to a pre-determined destination assigned in the system database. Preset Station Call Forward can define separate treatment of CO/IP calls and intercom calls.
  • Page 61 Feature Description & Operation Manual Issue 6.0d1 Programming STATION 1 Preset Call Forward (PGM 120) 2 Station Call Forward No Answer Timer (PGM 123-Btn 3 Direct Transfer Mail Box Destination (PGM 120-Btn 6) STATION GROUPS 1 Member Forward (PGM 191 Btn-14-Circ/Term, 24-...

  • Page 62: Call Park

    Feature Description & Operation Manual Issue 6.0d1 2.14 CALL PARK Description A user may place an active CO/IP call in a special holding location (Park Orbit) for easy access from any station in the system. Operation iPECS Phone To park an active external call 1.

  • Page 63: Call Pick-Up

    A station may answer (“Pick-Up”) incoming and transferred intercom, CO and IP calls ringing at another station. All ringing calls are subject to Directed Call Pick-up except Private Line and queue Callbacks. iPECS phone users may assign a Flex button as a {DIRECTED CALL PICK-UP} button. Operation iPECS Phone To assign a {DIRECTED CALL PICK-UP} button 1.

  • Page 64: Group Call Pick-Up

    All ringing calls, except Private Line and Queue Callbacks, are subject to Pick-up by other stations in the same group. iPECS phone users may assign a Flex button as a {GROUP CALL PICK-UP} button. Operation...

  • Page 65: Pick Up Group Call Pick-Up

    All ringing calls, except Private Line and Queue Callbacks, are subject to Pick-up by other stations in the same group. iPECS phone users may assign a Flex button as a {PICK UP GROUP CALL PICK-UP} button. Operation...
  • Page 66 Feature Description & Operation Manual Issue 6.0d1 station can’t pick up the call of pick up group in PGM190 with “Pick Up Group Call Pick-up feature code(588)”. 2. To pick-up a CO/IP call, the station must have an idle appearance button available.

  • Page 67: Auto Call Recording

    2.16 AUTO CALL RECORDING Description iPECS Phone users can be configured in the system to record all calls to a mailbox or the hard disk drive of an iPECS Phontage or UCS Client. When recorded to a mailbox, users manage the recording through voice mail.

  • Page 68: Call Transfer

    2.17.1 Call Transfer, Station Description CO/IP calls can be transferred to other stations in the iPECS system. Calls can be transferred announcing the call (screened) or without an announcement (unscreened). When a call is transferred, the Transfer Recall Timer is initiated. If the timer expires before the call is answered, the Hold Recall process is initiated.

  • Page 69: Call Transfer, Co/Ip

    Feature Description & Operation Manual Issue 6.0d1 Conditions 1. The transferring station may camp a call on to a busy station. 2. The LED of a {LOOP} or {POOL} button will display the status of a call until the station no longer has call supervision i.e.;...

  • Page 70: Call Transfer, Voice Mail

    1. For this feature, at least one of the two CO/IP lines (transferred or receiving) must provide detection of disconnect supervision and lost loop condition. 2. ISDN and VoIP calls can provide “Answer Supervision”, thus the iPECS system can provide Transfer Recall.

  • Page 71: Call Transfer, System Announcement No

    Feature Description & Operation Manual Issue 6.0d1 Operation iPECS Phone While on a CO/IP call, Call Transfer 5. Press [TRANS] button. 6. Press [MSG/CALLBK] button. 7. Dial the number or press the {DSS/BLF} button for the desired station. 8. Hang-up to complete the transfer.
  • Page 72 Feature Description & Operation Manual Issue 6.0d1 Operation iPECS Phone While on a CO call, Call Transfer 1. Press [TRANS] button. 2. Press [55*] + [system announcement no (01-70)]. 3. Press [TRANS] button. 4. Press [55* + (01-70)] flex button.

  • Page 73: Call Waiting/Camp-On

    Call Waiting is used to notify a busy station that a call is waiting to be answered. The busy station is notified of the waiting call by a “Camp-On” tone. For users of an iPECS Phone, the LED of the [HOLD] button will flash.

  • Page 74: Co/Ip Access

    Issue 6.0d1 2.19 CO/IP ACCESS Description Stations can access outgoing CO/IP lines based on CO/IP Group Access programming. iPECS Phones may use flexible buttons assigned to access a specific {CO} line, {POOL} button for outgoing calls or a {LOOP} button.

  • Page 75: Co/Ip Line Groups

    8. When an iPECS Phone is not assigned Ringing Line Preference, the user must press the ringing {CO}/{IP} line button to answer the call. 9. iPECS Phone users may be assigned exclusive use of a CO line as a Private Line. Programming...

  • Page 76: Co/Ip Call Time Restriction

    Feature Description & Operation Manual Issue 6.0d1 2.20 CO/IP CALL TIME RESTRICTION Description The system can be programmed to limit the length of outgoing calls by specified stations. When a specified station places an outgoing call, the system initiates the Call Restrict timer and, 15 seconds prior to expiration, a warning tone is delivered.

  • Page 77: Co/Ip Call Warning Tone Timer

    Feature Description & Operation Manual Issue 6.0d1 2.21 CO/IP CALL WARNING TONE TIMER Description Stations can receive a tone indicating the elapsed time of a CO/IP call has reached the Warning Tone time. The station hears the tone after the CO Warning Tone Timer has elapsed.

  • Page 78: Co/Ip Queuing

    Feature Description & Operation Manual Issue 6.0d1 2.22 CO/IP QUEUING Description When CO/IP lines are busy, permitted users can request to be placed in queue awaiting the CO/IP line or a CO/IP line in the same group to become available. When an appropriate CO/IP line becomes available, the system calls the waiting station on a first in first out basis.

  • Page 79: Co/Ip Access

    Feature Description & Operation Manual Issue 6.0d1 Programming STATION 1 CO/IP Queuing (PGM 112-Btn 5) Related Features  CO/IP Access Hardware...

  • Page 80: Conference

    MCIM (Multi-party Conference Interface Module). Each MCIM supports up to 32 parties and multiple MCIM units may be installed as shown in the chart below. iPECS-Micro 1 MCIM unit maximum iPECS-50 & 100 2 MCIM units maximum iPECS-300 4 MCIM units maximum...
  • Page 81 2. The Conference Room feature employs the Multi-party Conference Interface Module (MCIM), which must be installed for proper operation. 3. iPECS Phontage and UCS Client may also create, delete and join a Conference Room. For operation, refer to the iPECS Phontage or UCS Client User Guide.

  • Page 82: Multi-Party Voice Conference

    The system allows multiple internal and external parties to be connected on a call, conference. An unlimited number of 3-party conferences may be established using iPECS Phones. In addition, each MCIM (Multi-party Conference Interface Module) up to 32 parties with the g.711 or g.729 codec and 24 with the g.723 codec may be connected in a single voice conference.
  • Page 83 2. There is no limit on the number of 3-way conferences the system will support with iPECS Phones. With the MCIM, the system can support conferences of more than 3 parties. Each MCIM supports 32 conference channels with the g.711 or g.729 codec or 24 with the g.723 codec and can support multiple conferences with a total...

  • Page 84: Unsupervised Conference

    2.23.3 Unsupervised Conference Description An iPECS phone user may establish a conference with external parties and exit the conference while allowing the external parties to converse privately without supervision from the user. The system will disconnect the Unsupervised conference if disconnect is detected with only two parties connected or at expiration of the Unsupervised Conference timer.

  • Page 85: Conference Group

    32 members that can be a station or an external telephone number. Conference groups are assigned in the iPECS User Portal (Station Web Admin) by assigning a conference group number and the members of the group. A voice recording, which is played to members receiving the Conference group call, can be associated with the group.
  • Page 86 1. Answer the ringing call and receive recorded announcement, if assigned and recorded. 2. Dial “1” to enter the conference or hang-up to reject the conference. For iPECS Phontage or UCS clients, use Accept or Deny when notified of the conference.

  • Page 87: Conference Member View & Delete

    Conditions 1. The conditions associated with Multi-Party Voice Conference apply. 2. Members using the iPECS Phontage or UCS client may view the state of other members in the conference. 3. The number of available groups is given in Table 1.2-1 System Capacity Chart.
  • Page 88 Feature Description & Operation Manual Issue 6.0d1 LCD of supervisor in conference. CONFERENCE 09 SEP 10 03:32 am CONF VIEW MUTE Press {VIEW} soft button. MEMBER 01 STA 101 BACK DELETE Press [VOLUME UP/DONW] to see next member. MEMBER 02...

  • Page 89: Customer Site Name

    Feature Description & Operation Manual Issue 6.0d1 2.24 CUSTOMER SITE NAME Description A Customer Name, up to 23 characters, may be entered into the system database. The name is displayed on the SMDR and database outputs as well as during an Admin session.

  • Page 90: Data Line Security

    Feature Description & Operation Manual Issue 6.0d1 2.25 DATA LINE SECURITY Description Data transmitted over analog CO lines is subject to distortion and errors if system tones such as Camp-On and Override are applied during transmission. To eliminate such errors, stations that use analog data (modems or Fax) can be assigned to block incoming system tones.

  • Page 91: Delayed Co/Ip Ring

    Feature Description & Operation Manual Issue 6.0d1 2.26 DELAYED CO/IP RING Description Ring signals for an incoming CO/IP call can be sent to stations immediately upon detection or after an assigned ring cycle delay. The delay can be up to 9 system ring cycles, thus allowing other stations to answer the call.

  • Page 92: Delayed Auto Attendant

    Feature Description & Operation Manual Issue 6.0d1 2.27 DELAYED AUTO ATTENDANT 2.27.1 Ring Assigned Case Description An incoming CO/IP call can be routed to the VMIM/VSF Auto Attendant either immediately upon detection or after a delay of up to 30 seconds. This allows other stations assigned immediate ring the opportunity to answer before the call is routed to the Auto Attendant.
  • Page 93 Feature Description & Operation Manual Issue 6.0d1 Operation Conditions 1. These two timer is applied only for Russia. Programming CO/IP 1 CO Line Attribute 2 (PGM 142) Related Features  DISA Service Attribute  DID Service Attribute Hardware...

  • Page 94: Diagnostic/Maintenance

    OS level. An optional Network Management System application is available providing remote access to the system for maintenance and diagnostics. For details on the iPECS NMS application, refer to the iPECS NMS Manual.

  • Page 95: Dial-By-Name

    Feature Description & Operation Manual Issue 6.0d1 2.29 DIAL-BY-NAME Description A name, up to 16 characters, may be assigned to each Station and System Speed dial. In addition, each station may be assigned a 12-character name. When assigned, a user may place an intercom call to another station or select a Station or System Speed dial using the name.
  • Page 96 3. If a user selects a directory with no entries or there is no match to the user entry, the “No Entries” message is displayed and error tone is provided. 4. Dial-by-Name is only available to iPECS Phones with a display. Other users will receive error tone if an attempt is made to access Dial-by-Name.

  • Page 97: Dial Pulse To Tone Switchover

    Feature Description & Operation Manual Issue 6.0d1 2.30 DIAL PULSE TO TONE SWITCHOVER Description On a pulse dial CO line, the user can request the system to change the signaling mode from pulse to DTMF. This allows the user to access outside facilities that require DTMF signals such as banking services, voice mail, etc.

  • Page 98: Dialing Restrictions

    Feature Description & Operation Manual Issue 6.0d1 2.31 DIALING RESTRICTIONS 2.31.1 Class of Service Description Dialing privileges can be assigned for each station, DISA line and Authorization Code. The dialing privileges are the result of the interaction of the Station and CO Class of Service (COS) assignments as shown in the following tables.
  • Page 99 Feature Description & Operation Manual Issue 6.0d1 Station & CO COS Interaction The following chart displays the dialing capabilities based on the interaction between the Station COS and CO line COS assignments. Station Restriction CO COS 1 CO COS 2...

  • Page 100: Day/Timed & Night Station Cos

    Feature Description & Operation Manual Issue 6.0d1 Operation System The system automatically applies the assigned COS Conditions 1. The dialing privileges are based on the CO and Station COS. 2. The selection of the COS is made based on the Authorization code entered by the user.

  • Page 101: Temporary Station Cos/Lock

    Feature Description & Operation Manual Issue 6.0d1 Programming STATION 1 Station COS (PGM 116) CO/IP 1 CO COS (PGM 141-Btn 2) SYSTEM 1 DISA COS (PGM 166) 2 PBX Trunk Access Codes (PGM 172) 3 LD Digit Count (PGM 177-Btn 4)
  • Page 102 Feature Description & Operation Manual Issue 6.0d1 To activate Temporary COS 1. Momentarily press the hook-switch. 2. Dial “561”, the SLT Programming code. 3. Dial “21”, the Temp COS code. 4. Momentarily press the hook-switch. To restore the assigned COS 1.

  • Page 103: Walking Cos

    Feature Description & Operation Manual Issue 6.0d1 Related Features  Class of Service  Walking COS  Auto Service Mode Control  Day/Night/Timed/Scenario Ring Mode  Authorization Codes (Password) Hardware 2.31.4 Walking COS Description A user may temporarily override the toll restriction of a station to make toll calls from a normally toll restricted station.

  • Page 104: Other Regions, A System Authorization Code Can Be Used With Walking Cos

    Feature Description & Operation Manual Issue 6.0d1 other regions, a System Authorization code can be used with Walking COS. Programming STATION 1 Station COS (PGM 116) CO/IP 1 CO COS (PGM 141-Btn 2) SYSTEM 1 DISA COS (PGM 166)

  • Page 105: Differential Ring

    In the iPECS Phontage or UCS Client multiple tones are available and the user may load an *.wav file for use as a Ring tone. 3. Any or all of the ten ring-tones stored in the system can be replaced via the iPECS Web Maintenance.
  • Page 106 Feature Description & Operation Manual Issue 6.0d1 Related Features Hardware  iPECS Phone...

  • Page 107: Dnd (Do Not Disturb)

    8. A station in DND is bypassed by calls forwarded to the station. If the last station in a Call Forward chain is in DND, the call will ring to the previous station in the chain. 9. When calling a station in DND, the iPECS Phone display will indicate the DND status.
  • Page 108 Feature Description & Operation Manual Issue 6.0d1  Executive/Secretary Forward  Station Groups  DND - One Time DND Hardware...

  • Page 109: Door Open

    2.34 DOOR OPEN Description The iPECS hardware is equipped with relays that activate External Control Contacts. The contacts can be assigned to one of several functions including a Door Open Contact. When used as a Door Open Contact, the contact is connected to a door-lock release mechanism.
  • Page 110 Feature Description & Operation Manual Issue 6.0d1 Related Features  LBC (Loud Bell Control) Hardware  External Control Contact connected to a door-lock release mechanism.

  • Page 111: Emergency Call E-911 (Caller Location) Support

    When an emergency call is placed from a station of the iPECS, an assigned emergency CO Line is used to connect the ANI link unit. The iPECS sends the station number, four (4) digits, to the unit as DTMF digits. The ANI Link unit places a call to the emergency center over a connected CAMA trunk.
  • Page 112 Feature Description & Operation Manual Issue 6.0d1 over normal system PSTN/ISDN circuits and the station digits are not sent. 7. SMDR output will identify any call made via the Emergency call feature, including the success or failure of calls.

  • Page 113: Emergency Call

    Feature Description & Operation Manual Issue 6.0d1 2.36 EMERGENCY CALL Description Regardless of a station’s dialing restrictions (COS), the user may dial assigned Emergency numbers. Operation System The system will automatically override any toll restrictions and process an assigned Emergency number call.

  • Page 114: Executive/Secretary Forward

    2.37 EXECUTIVE/SECRETARY FORWARD Description iPECS Phones can be assigned as Executive/Secretary pairs. By activating DND, the Executive also activates Unconditional Call Forward to the Secretary, which will forward Executive calls to the Secretary. With the “CO Call to Secretary” option enabled, all CO calls to the Executive forward to the Secretary regardless of the Executive’s station status.
  • Page 115 Feature Description & Operation Manual Issue 6.0d1 Programming STATION 1 DND (PGM 111-Btn 3) 2 Left Msg Exec (PGM 113-Btn 10) TABLES 1 Executive/Secretary Pair (PGM 229-Btn 1) 2 CO Call to Secretary (PGM 229-Btn 2) 3 Call Exec If Secretary in DND (PGM 229-Btn 3)

  • Page 116: External Auto Attendant/Voice Mail

    SLT ports. When a call arrives for the External AA/VM Group, the system will search the group for an idle port and deliver the call. Signaling information between the iPECS and AA/VM system may be assigned for in-band DTMF signaling or the SMDI (Simplified Message Desk Interface) signaling protocol over the assigned iPECS system RS-232 port.

  • Page 117: In-Band (Dtmf) Signaling

    Feature Description & Operation Manual Issue 6.0d1 2.38.2 In-band (DTMF) Signaling Description The system may employ in-band signaling to communicate with an External AA/VM system. When a call is routed to the AA/VM SLT port, the system will send DTMF signals informing the AA/VM of the characteristics of the call.
  • Page 118 Feature Description & Operation Manual Issue 6.0d1 SMDI Protocol There are three types of SMDI messages. Within each message is an “Action Code”, which defines the function or required action of the AA/VM system. Fields within the messages also define the called/calling station and station status.

  • Page 119: Voice Mail Box Translation

    Feature Description & Operation Manual Issue 6.0d1 Operation System The system will interface with the External AA/VM based on database assignments. Conditions 1. Selection of SMDI or in-band signaling can be alternated using the 2nd Virtual Dip switch. 2. Only one AA/VM Group (External, VSF, VMIM or Feature Server) can be defined in the system.
  • Page 120 Feature Description & Operation Manual Issue 6.0d1 Programming STATION 1 Voice Mail Id (PGM 113-Btn 14) STATION GROUPS 1 Station Group Assignment (PGM 190) 2 Station Group Attributes (PGM 191) TABLES 1 Voice Mail Dialing Table (PGM 234) Related Features ...

  • Page 121: Flexible Numbering Plan

    User access to the iPECS system resources and features is accomplished through feature codes or iPECS Phone buttons. The Administrator selects from one of the eight (8) different standard numbering plans and, if desired, assigns codes for individual functions in the Flexible Numbering Plan.

  • Page 122: Digits

    Add digits can have up to 4 digits. If you set Prefix digit use ON, you should consider it interface with application, TAPI and Ez-Attendant. If you don’t have TAPI and Ez-Atd that support 8 digits for iPECS-LIK system, it didn’t work. Operation...

  • Page 123: Headset Compatibility

    2.41 HEADSET COMPATIBILITY Description An industry standard headset can be connected to an iPECS Phone in place of or in addition to the handset. The station is then programmed for Headset operation. In the Headset mode, pressing the [SPEAKER] button will send audio to the Headset instead of the speakerphone.
  • Page 124 Feature Description & Operation Manual Issue 6.0d1 Programming STATION 1 Speaker/Headset Ring Mode (PGM 111-Btn 8) 2 Speakerphone/Headset (PGM 111-Btn 9) Related Features  Speakerphone  Paging Hardware...

  • Page 125: Hold

    Conditions 1. A transferred call is placed in the Exclusive hold state at the receiving station regardless of the assigned Hold Preference. 2. Hold Preference is not available to an SLT or non-iPECS VoIP terminals. Programming SYSTEM 1 Hold Preference (PGM 160-Btn 7) Related Features ...

  • Page 126: Exclusive Hold

    Feature Description & Operation Manual Issue 6.0d1 Operation Hold Recall operation is automatic Conditions 1. Separate timers are assigned for the various types of hold: System, Exclusive, Transfer, etc. 2. If the I-Hold timer is set to zero, the station will not receive recall. If the Attendant Recall timer is set to zero, the Attendant will not receive recall.
  • Page 127 Feature Description & Operation Manual Issue 6.0d1 To access a call on Exclusive Hold from the holding station 1. Lift the handset or press the [SPEAKER] button. 2. Press the held CO/IP line. 1. Dial “8#”, the Held CO/IP Call Access code.

  • Page 128: System Hold

    Feature Description & Operation Manual Issue 6.0d1 2.42.4 System Hold Description CO/IP lines may be placed in a waiting state such that other stations in the system are able to access the CO/IP line. Stations must have access to the CO/IP line in the system database to access the held call.

  • Page 129: Automatic Hold

    Feature Description & Operation Manual Issue 6.0d1 Related Features  Call Transfer, CO/IP  Hold Preference  Hold Recall  Exclusive Hold Hardware 2.42.5 Automatic Hold Description While on an active CO/IP call, the system will place the call on hold automatically if the user presses the [FLASH], [CONF], {DSS/BLF} or other feature buttons.

  • Page 130: Hot Desk

    IP Phones can be assigned as Hot Desk phones allowing users (Agents) to login with the iPECS. The Hot Desk phone will become active and will take on the attributes defined for the Hot Desk Agent’s station number. When the Agent logs off, the Hot Desk phone becomes inactive and the Agent’s calls are forward to the user-entered destination of the logged off hot...
  • Page 131 Feature Description & Operation Manual Issue 6.0d1 8. An ACD Agent must use the Agent Login procedure as defined under the ACD feature description. 9. DKT Phone cannot be Hot Desk. Programming STATION 1 Hot Desk (PGM 112-Btn 13)

  • Page 132: Iclid Call Routing

    Feature Description & Operation Manual Issue 6.0d1 2.44 ICLID CALL ROUTING Description The system can employ ICLID (Incoming Calling Line Id) to determine the routing of incoming external calls. Each CO/IP Line, including DID Lines, may be assigned to employ ICLID routing.

  • Page 133: In-Room Indication

    Feature Description & Operation Manual Issue 6.0d1 2.45 IN-ROOM INDICATION Description A supervisor can press the In-Room Indication button and [HOLD/SAVE] button when in an idle state; then each Station’s In-Room Indication LED will illuminate. 10 groups can be programmed. Each group has at most 20 members excluding Supervisor.

  • Page 134: Ip Bridge Mode

    Description The Phontage and UCS client can automatically bridge the audio for a call to linked pair station. When the Phontage or UCS client place a call in the bridged mode, the iPECS Phone is connected to the call. Operation To use the IP Bridge mode: 1.

  • Page 135: Ip System Dect

    DECT handsets (GDC-400H) can roam and maintain an uninterrupted communications link to iPECS features and resources through the base station to the WTIM. Additional zones can be created to the maximum number of WTIMs allowed for the system, see Table 1.2-1.

  • Page 136: Ip Fax Relay, T.38 Support

    T.38 protocol that defines the translation of fax tones to digital signals. When Fax tone is detected on a port of an iPECS module, the module will activate a T.38 Fax relay channel to the appropriate Line and SLT module.

  • Page 137: Ip Trans-Coding

    Description The system employs either IEEE g.711, g.729 or g.723 codec to digitize and compress voice signals for RTP packets between iPECS devices. iPECS terminals and gateway Modules incorporate DSP functions to support codec conversion Available VOIMs include DSP circuitry...
  • Page 138 Feature Description & Operation Manual Issue 6.0d1 Hardware  VOIM8 or VOIM24...

  • Page 139: Lnr (Last Number Redial)

    The user may request the system redial the last dialed number without the need to dial the number. For iPECS Phones with displays, the last 10 numbers are stored in the LNR buffer. The user may view the numbers using the [VOL UP]/[VOL DOWN] button and select the number to dial from the list.
  • Page 140 Feature Description & Operation Manual Issue 6.0d1 Programming Related Features  Save Number Redial (SNR)  Station Speed Dial  System Speed Dial Hardware...

  • Page 141: Lcr (Least Cost Routing)

    Feature Description & Operation Manual Issue 6.0d1 2.51 LCR (LEAST COST ROUTING) Description The LCR Tables are employed to define appropriate routing for outgoing calls based on the dialed number. Generally, the LCR Tables are structured to define the Least Cost Route for Long Distance calls.
  • Page 142 Feature Description & Operation Manual Issue 6.0d1 3. Leading digit entries may be duplicated in the Leading Digit Table. Using a different “LDT Index” will make each entry unique. The system will use the lowest matching entry. 4. When Direct CO LCR is used on an ISDN line, an ISDN information message with...

  • Page 143: Linked Station Pairs

    In this case, only an iPECS phone, Phontage or SLT attached to an SLTM2 can be used as the unregistered linked station. In other cases, the linked station must be registered with the system, reducing the system capacity by one.
  • Page 144 Feature Description & Operation Manual Issue 6.0d1 Programming SYSTEM Linked Station Pairs (PGM 124) Related Features  Intercom Caller Controlled ICM Signaling Hardware...

  • Page 145: Lbc (Loud Bell Control)

    2.53 LBC (LOUD BELL CONTROL) Description The iPECS hardware is equipped with relays that activate External Control Contacts. Each contact is assigned to one of several functions including a Loud Bell Control. If used as a Loud Bell Control, the contact will activate when:...

  • Page 146: Mobile Extension

    A mobile phone may be registered to a station allowing the mobile phone to place and receive calls through the system. ISDN DID calls are sent to the user’s iPECS Phone and the active registered mobile phone simultaneously. If the mobile phone is paired with a Hunt group station, Hunt group calls routed to the station also ring to the active mobile phone when enabled.
  • Page 147 Feature Description & Operation Manual Issue 6.0d1 To page from the mobile extension using the iPECS:, 1. Dial the DID number of the station, the system will check the CLID, answer the call and the user will receive intercom dial tone.

  • Page 148: Station User Programming & Codes

    Feature Description & Operation Manual Issue 6.0d1 Conditions 1. When the mobile phone places an external call through iPECS, the CLI of the corresponding station is used. 2. The Mobile Extension features are supported via system digital (T1 and ISDN) lines only.

  • Page 149: Multiple Language Support

    2.55 MULTIPLE LANGUAGE SUPPORT Description With the VSF or VMIM, iPECS can support six (6) languages simultaneously. Prompts in the desired languages are loaded into the VMIM/VSF memory along with the Language Selection prompts. To assure the proper language is employed, the Language Selection prompts is played when an incoming call is assigned to be answered by a DID, DISA, Auto Attd or station hunt group announcement.
  • Page 150 Feature Description & Operation Manual Issue 6.0d1 Hardware  VSF and/or VMIM...

  • Page 151: Multiple Voice Mailbox Support

    A station can access any Voice Mailbox by dialing the VM group, the mailbox number and password. iPECS Phone users may assign one or more Flex buttons to access a specific mailbox and receive a visual indication (LED flashes) of message status in the mailbox. A Flex {VMAILBOX} button is assigned to allow access to multiple Voice Mailboxes.

  • Page 152: Moh (Music-On-Hold)

    3. Only VMIM/VSF announcement number 71 may be used for the MOH message. 4. The iPECS-50 only has a single MOH/BGM source input. 5. The iPECS-Micro only has a single virtual MOH/BGM source input. Programming CO LINE...
  • Page 153 Feature Description & Operation Manual Issue 6.0d1 Related Features  Hold  Back Ground Music  Multiple Language Support Hardware  External Music source connected to MFIM music source input.

  • Page 154: Network Management System

    NMS monitors multiple systems displaying real-time detailed status information for the system devices and channels. iPECS NMS maintains a log of alarm and fault events defined by the administrator and can alert administrators of potential service affecting faults. In addition, call statistics are maintained and can be reported with various tables and graphs.

  • Page 155: Network Security & Priority

    Each iPECS device (gateway Module or Terminal) supports several security and priority protocols. iPECS devices incorporate a Web server, which will deliver the Module Web Admin pages to a standard browser or the Module Admin may be accessed in the Terminal mode through the RS-232 port of the Module.

  • Page 156: Pre-Defined & Custom Text Display Messages

    2.60 PRE-DEFINED & CUSTOM TEXT DISPLAY MESSAGES Description A user can select a text message to be displayed on the LCD of a calling iPECS Phone with Display. When a user activates Text Display Messages, incoming intercom calls will signal the user with Muted ring in-place of normal ring and the LCD of the calling station will display the selected message.
  • Page 157 Feature Description & Operation Manual Issue 6.0d1 Message 07 IN OFFICE STA xxxx Message 08 IN MEETING RETURN AT TIME hh:mm Message 09 AT HOME Message 10 AT BRANCH OFFICE Operation iPECS Phone To assign a Flex button for Display Messages 1.
  • Page 158 Feature Description & Operation Manual Issue 6.0d1 To define the User Custom Text Message (00) 1. Press the [PGM] button. 2. Dial “52”, the Custom Message program code. 3. Enter the Message contents, up to 24 characters using 2 dial pad digits for each character.

  • Page 159: Dnd Operation In Internal Call To Pre-Selected Station

    4. Custom Text Display Messages and Display Message status are stored in non- volatile memory to protect against loss during power failure. 5. The calling station must be an iPECS or Ericsson-LG digital phone with display to receive the message.
  • Page 160 Feature Description & Operation Manual Issue 6.0d1 Operation [P-MSG DND] admin is off 1. Call to Station XXX and Station XXX was set Pre-Selected MSG feature. 2. Station XXX can get the ring. 3. Caller hears ring-back tone. [P-MSG DND] admin is on 1.

  • Page 161: Redundant System Processor

    2.61 REDUNDANT SYSTEM PROCESSOR Description The iPECS system supports redundant processor operation. The redundant system processor is a hot standby processor. The LAN2 port of the master MFIM is connected directly to the LAN2 port of the standby MFIM. The standby MFIM monitors the active MFIM and takes over system control if the: ...
  • Page 162 Feature Description & Operation Manual Issue 6.0d1 Hardware  Main and back-up MFIMs, see the iPECS Description and Installation Manual section 4.4.2.

  • Page 163: Registration & Fractional Module Tables

    Normally, local iPECS devices can register with the system only when the “Registration Switch”, 3rd Dip switch on the MFIM, is On. In this state, the system will allow any local iPECS device to register, providing a convenient “plug & play” initial installation. After initial installation, the Registration Switch is placed in the Off position, disabling registration of additional local device.

  • Page 164: Ringing Line Preference

    Feature Description & Operation Manual Issue 6.0d1 2.63 RINGING LINE PREFERENCE Description A station is automatically connected to incoming calls by lifting the handset or pressing the [SPEAKER] button when assigned Ringing Line Preference. Operation iPECS Phone To answer a call while the station is ringing 1.

  • Page 165: Speed Dial

    2.64.1 Display Security Description Station and System Speed Dial numbers may be programmed so that the digits are not displayed on the LCD of iPECS phones. Operation To assign Display Security to a Speed Dial number 1. Dial “*” as the first digit of the Speed Dial number.

  • Page 166: Station Speed Dial

    [HOLD] Insert a Pulse to tone switchover. iPECS Phone users may assign a Flex button for One-Touch access to a specific Speed Dial bin. In addition, the iPECS Phone user may assign a Telephone number directly to a Flex button. In this case, the telephone number is allocated to the highest numbered available Station Speed Dial bin.
  • Page 167 Feature Description & Operation Manual Issue 6.0d1 To dial using a Station Speed Dial and the LIP 8000 series soft buttons 1. Press the [DIR] soft button. 2. Press the [SPEED] soft button. 3. Dial the desired bin number.
  • Page 168 4. The CO/IP line used for a Speed Dial is presented to a direct appearance on the iPECS Phone. If there is no direct appearance at the station, a {POOL} or {LOOP} button is used as the appearance for the line.

  • Page 169: System Speed Dial

    Web Admin for easy access by stations allowed use of System Speed Dial bins. With the iPECS-Micro, iPECS-50 and 100, up to 800 System Speed Dial numbers may be stored. With iPECS 300 models, up to 3000 System Speed Dial numbers are available. With iPECS 600(1200) models, up to 6000(12000) System Speed Dial numbers are available.
  • Page 170 Feature Description & Operation Manual Issue 6.0d1  iPECS-Micro & 50 & 100: “200”-“999”  iPECS-300: “2000”-“4999”  iPECS-600: “2000”-“7999”  iPECS-1200: “20000”-“31999” To dial using a System Speed Dial 1. Lift handset. 2. Dial “558”, the SLT Speed Dial access code.

  • Page 171: System Speed Zone (Groups)

    2.64.5 System Speed Zone (Groups) Description System Speed Dial bins can be divided into zones or groups. iPECS systems have 10 zones available, except for the iPECS 600(1200), which has twenty (fifty) zones. To access a Speed Dial bin assigned to a zone, the station must be allowed access to the Speed Dial Zone.
  • Page 172 Feature Description & Operation Manual Issue 6.0d1 using Speed Dial numbers in a COS enabled zone. Operation Refer to System Speed Dial for operation. Conditions 1. The conditions of System Speed Dial apply to System Speed Dial numbers assigned to a zone.

  • Page 173: Station Call Coverage

    2.65 STATION CALL COVERAGE Description The Call Coverage feature permits an iPECS Phone user to receive ring and answer calls directed to a covered station. This feature is generally employed to allow a Secretarial answering position to cover calls to other stations. When a covered station rings, the {CALL COVERAGE} button LED will flash and the covering station may receive ring (immediate or delayed) for the call.
  • Page 174 Conditions 1. An iPECS Phone user may cover for an SLT or other stations. However, since a Flex button is required, an SLT cannot provide coverage for other stations. 2. When off-hook or in DND, the covering station will only receive a visual indication of the call from the LED of the {CALL COVERAGE} button and display, no off-hook ring is provided.
  • Page 175 Feature Description & Operation Manual Issue 6.0d1 Related Features Hardware...

  • Page 176: Station Groups

    Feature Description & Operation Manual Issue 6.0d1 2.66 STATION GROUPS Description Stations can be grouped for incoming call routing and Call Pick-up purposes. Ten types of groups can be defined:  Circular  Terminal   Ring  Pick-Up ...
  • Page 177 This group is assigned to support an external Auto Attendant Voice Mail system that employs SLT ports to interface to the iPECS. An External AA/VM group is assigned for either circular or terminal hunt. The External AA/VM may employ either in-band signaling over the audio channel or SMDI protocol with a signaling connection to the system RS-232 channel.
  • Page 178 Feature Description & Operation Manual Issue 6.0d1 Operation Conditions 1. The number of groups and member stations per group are given in Table 1.2-1. 2. Station Group calls are not routed to member stations that are in DND. 3. When a member of a Circular, Terminal, or Ring Group activates Call Forward, calls to the group may still route to the member based on the Member Forward option.

  • Page 179: Ring Groups Indication

    Feature Description & Operation Manual Issue 6.0d1 2.67 RING GROUPS INDICATION Description If a station call to Ring group and a member of the Ring group received the call, the member can hear mute ring and see the flex button flashing which is the station, caller. And after that the member of Ring group can push the button and talk with the caller and talking internal call can be hold.

  • Page 180: Smdr (Station Message Detail Recording)

    Description Each SMDR call record includes a “Cost” field, which is a calculated estimate for the cost of the call. The call cost updates in real-time and displays on the iPECS Phone LCD in place of the call duration. The cost is determined by: 1.

  • Page 181: Smdr Call Records

    Feature Description & Operation Manual Issue 6.0d1 Programming CO/IP 1 Metering Type (PGM 142-Btn 3) SYSTEM 1 SMDR Cost per Unit Pulse (PGM 177-Btn 10) 2 SMDR Decimal (PGM 177-Btn 11) 3 SMDR Start Timer (PGM 177-Btn 12) 4 CO Warning Tone Timer (PGM 180-Btn 19) Related Features ...
  • Page 182 Feature Description & Operation Manual Issue 6.0d1 NUM II Flex Field II for incoming call, displays Ring duration, CLI or CPN or blank, (PGM 177-Btn 23) Disconnect Cause, optional output (PGM 177-Btn 29), with value: 01~7F: Follow cause value of Q.931 specification,...
  • Page 183 Feature Description & Operation Manual Issue 6.0d1 To abort SMDR printing 1. Press the [PGM] button. 2. Dial “0114”, the SMDR abort code. 3. Press the [SAVE] button. Conditions 1. For SMDR, if the first dialed digit(s) match the programmed LD code or the number of dialed digits exceeds the LD digit count, the call is considered an LD call.

  • Page 184: Lost Call Recording

    Feature Description & Operation Manual Issue 6.0d1 2.68.3 Lost Call Recording Description Incoming calls where the caller hangs up before answer or while in a hold state are considered Abandoned or Lost calls. Special SMDR call records are provided for lost calls in real-time, as they occur, and a summary Lost Call count report is available on demand.
  • Page 185 Feature Description & Operation Manual Issue 6.0d1  Incoming call on CO Line 05 on May 16, 2002 at 11:06 am routed to station 104 of Station Group 620 and ring for 1 minute and 49 seconds. DIAL/CLI/CPN ACCOUNT...
  • Page 186 Feature Description & Operation Manual Issue 6.0d1 Conditions 1. When the Lost Call Count is reset, the SMDR port will provide a “count reset” message. 2. Individual Lost Call records are only available in real-time and not on-demand. 3. “Print Incoming Calls” and “Print Lost Calls” must be enabled in the SMDR Attributes for the system to output real-time Lost Call records and for the Lost Call Count summary report.

  • Page 187: System Admin Programming

    The system database can be accessed and modified with the keypad and Flex buttons of an iPECS Phone. The display of the iPECS Phone is employed to view items in the iPECS database. The user may be required to enter a password for access to Keyset Admin. Based on the Multi-level password, the user has access to specified system database program codes.

  • Page 188: Web Administration

    2.69.3 Web Administration Description The system database is accessed and modified via an iPECS Phone, the LAN interface or an ISDN BRI/PRI line. Both the LAN and ISDN access the system’s Web server, which delivers the database as a set of Web pages to the user’s Web browser. Under the proper conditions, both also allow for remote access to the system database.

  • Page 189: Web User Manual

    2.69.4 Web User Manual Description The iPECS User Guide is available on-line as part of the iPECS Web services. The iPECS main Web page permits access to the Web User guide. The guide is an html document, which can be modified by replacing the HTML ROM image in the system with an external ROM image in accordance with the appropriate Ericsson-LG R &...
  • Page 190 Feature Description & Operation Manual Issue 6.0d1 may be loaded into system memory. Programming Related Features  Web Administration Hardware...

  • Page 191: System Networking

    Where the remote device is not directly reachable by the iPECS, RTP packets must be relayed through a local VoIP channel. A remote device may not be reachable when WAN access for the device is through a firewall or NAPT server.

  • Page 192: Distributed Control Network

    Speed Dial route assigned. iPECS supports two (2) standard protocols, QSIG over ISDN and H.450 over IP, for the basic networking functions and the proprietary iPECS protocol for the advanced networking features.

  • Page 193: Net Call

    Feature Description & Operation Manual Issue 6.0d1 3. The alternative route employs a Speed Dial number to place a call and is not a Networked call. Thus, the Distributed Control Network features are not available. Programming Related Features Hardware 2.70.2.1 Net Call...

  • Page 194: Net Transfer

    Feature Description & Operation Manual Issue 6.0d1 Hardware 2.70.2.2 Net Transfer Description A station user can transfer any kind of CO line to a station in other systems by pressing [TRANS] button and dialing a transferred station such as a call transfer within the same system.

  • Page 195: Identification Service

    Feature Description & Operation Manual Issue 6.0d1 Programming SYSTEM 1 Networking Basic Attribute (PGM 320) 2 Networking Supplementary Attribute (PGM 321 – BTN 1) 3 Networking CO Line Attribute (PGM 322) 4 Network Numbering Plan Table (PGM 324) 2.70.2.3 Identification Service...

  • Page 196: Call Offer

    Feature Description & Operation Manual Issue 6.0d1 The busy station goes to Idle; the originator receives a call-back ring. 4. When the originator answers to the call-back ring, a new call will be activated to the calling station. Conditions 1.

  • Page 197: Net Conference

    Feature Description & Operation Manual Issue 6.0d1 Programming SYSTEM 1 Networking Basic Attribute (PGM 320) 2.70.2.6 Net Conference Description A call to a station on one node is able to conference in a party on any other node. Members of conference must be allowed up to 3 stations of the network.

  • Page 198: Net Call Forward - Unconditional

    Description It is possible for a user to remotely forward to another station immediately over the network. Engineering notice). Currently, iPECS system supports both rerouting and join method by admin programming. Operation To activate Net Call Forward 1. Press the [SPEAKER] button and the [FWD] button.

  • Page 199: Net Call Forward - Busy

    It is possible for a user to forward his station remotely when the station is busy. The forwarded destination can be over the network. Engineering notice) Currently, iPECS system supports both rerouting and join method by admin programming. Operation To activate Net Call Forward 1.

  • Page 200: Net Call Forward - No Answer

    It is possible for a user to forward his station remotely when the station does not answer within the CFW NO ANS Timer. The forwarded destination can be over the network. Engineering notice) Currently, iPECS system supports both rerouting and join method by admin programming. Operation To activate Net Call Forward 1.

  • Page 201: Net Call Forward - Busy / No Answer

    It is possible for a user to forward his station remotely when the station does not answer within the CFW NO ANS Timer. The forwarded destination can be over the network. Engineering notice) Currently, iPECS system supports both rerouting and join method by admin programming. Operation To activate Net Call Forward 1.

  • Page 202: Co Transit-In

    Feature Description & Operation Manual Issue 6.0d1 2.70.2.12 CO Transit-In Description The incoming DID call can reroute to the net call destination that is in another system. Operation 1. A DID call is arrived from PX. There is no limit for selecting DID conversion type.

  • Page 203: Blf Presentation

    Feature Description & Operation Manual Issue 6.0d1 3. Outside caller hears busy tone when a networking path is not available during transit-out. 4. In the main system, the attendant must have the CO access authority about the public connection of figure.

  • Page 204: Do-Not-Disturb (Dnd)

    Feature Description & Operation Manual Issue 6.0d1 Conditions 1. If BLF manger S/W is used for BLF Presentation, the BLF manager should be installed at one system for completely networked systems. 2. The number of Net DSS can be restricted according to the capability of each system.

  • Page 205: Cas) Attendant Call

    Feature Description & Operation Manual Issue 6.0d1 2.70.2.16 (CAS) Attendant Call Description The attendant call from any node can be routed to the centralized attendant. This call will be queued when all centralized attendants are busy. Operation 1. Assign Net DSS to the attendant (except system attendant) in PGM 164.

  • Page 206: Paging To Networked System

    Feature Description & Operation Manual Issue 6.0d1 2. The numbering plan including the representative of mail access assigned in master system should be included in the numbering plan of QSIG group in slave system. Programming 1 Network Numbering Plan Table (PGM 324 – BTN 6)
  • Page 207 Feature Description & Operation Manual Issue 6.0d1 Conditions 1. Network Page code must be programmed in the Network Numbering Plan Table (PGM 324) in the Caller System. 2. Network Page code and page destination must be programmed in the Network Page Table (PGM 325) in the Called system.

  • Page 208: Traffic Analysis

    Feature Description & Operation Manual Issue 6.0d1 2.71 TRAFFIC ANALYSIS Description The iPECS monitors, stores and periodically or upon request outputs various traffic statistics covering system resources. The output from the system can be used to:  Monitor and evaluate system performance ...

  • Page 209: Traffic Analysis, Attendant

    Feature Description & Operation Manual Issue 6.0d1 To print a traffic report 1. Press the [PGM] button. 2. Dial the report code, “0121 & 0124” – “0129”. 0121 All Summary Traffic Reports 0124 Attendant Traffic Report 0125 Call Summary Report...
  • Page 210 Feature Description & Operation Manual Issue 6.0d1 (Calls Abandoned) Calls abandoned before answer by the Attendant, does not Calls Abdn include calls abandoned while on hold. Call H-Abdn (Calls Abandoned from Hold) Calls abandoned while on hold Calls Held...

  • Page 211: Traffic Analysis, Call Reports

    Feature Description & Operation Manual Issue 6.0d1 2.71.2 Traffic Analysis, Call Reports Description Call activity statistics are provided in the Hourly Call and Call Summary Reports. Hourly Call Report The Hourly Call Report covers hourly-completed call activity for the selected Analysis period.

  • Page 212: Traffic Analysis, H/W Usage

    Feature Description & Operation Manual Issue 6.0d1 2.71.3 Traffic Analysis, H/W Usage Description The Hardware Usage report provides statistics for the system’s special Hardware resources such as the VSF as shown in the following sample report. Site Name : abc co...
  • Page 213 Feature Description & Operation Manual Issue 6.0d1 Site Name : abc co Report Type : CO Group Summary Report- Today Peak Date : 09/08/02 08:34 ==================================================================================== Peak Hour for All CO 11:00 Anal Total Total Hour Usage Seize Seize...
  • Page 214 Feature Description & Operation Manual Issue 6.0d1 SYSTEM 1 RS-232 Port Settings (PGM 174) 2 Serial Port Function Selections (PGM 175) Related Features  SMDR (Station Message Detail Recording)  ACD Statistics Report Hardware  device to capture reports...

  • Page 215: Universal Night Answer (Una)

    Calls will appear on the {CO}/{IP} appearance or a {POOL} or {LOOP} button. An External Control Contact can be assigned to activate an external Loud Bell to alert users of incoming calls. iPECS Phones may be assigned a Flex button as a {UNA} button. Operation iPECS Phone To assign a Flex button as a {UNA} button 1.

  • Page 216: Vmim/Vsf Integrated Auto Attd/Voice Mail

    9 hours of voice storage. Each iPECS system, except iPECS-600/1200, may include 2 VMIMs for a total of 16 channels and 18 hours of storage. The iPECS 600/1200 may have up to 8/30 VMIMs for a total of 64/240 channels and 72/270 hours of storage.
  • Page 217 Feature Description & Operation Manual Issue 6.0d1 Operation System Attendant To record an Auto Attd Announcement 1. Press the [PGM] button. 2. Dial “06”, the Message Record code. 3. Dial the VMIM/VSF sequence number. 4. Dial the Announcement number (“01” - “72”).

  • Page 218: Disa Retry Counter (Pgm 160-Btn 5)

    Feature Description & Operation Manual Issue 6.0d1 11. The “#” digit is reserved for callers to access their Voice Mailbox remotely. 12. A CCR Announcement may be programmed to disconnect after playing. 13. The Auto Attd Announcement feature is supported for DISA and DID calls.

  • Page 219: Vmim/Vsf Voice Mail

    When a station activates Call Forward to the VMIM/VSF Group, a call is transferred to a VMIM/VSF mailbox or a transferred call recalls the VMIM/VSF, the call is handled by the iPECS Voice Mail application. The caller connects to the called station’s User Greeting followed by beep tone.

  • Page 220: Message Retrieval

    A user can access their Mail Box locally by placing a call to the VMIM/VSF Voice Mail group or, from an iPECS Phone, by pressing the [MSG/CALLBK] button, or by pressing a {VMAILBOX} button while off-hook receiving Intercom dial tone.
  • Page 221 Feature Description & Operation Manual Issue 6.0d1 Operation iPECS Phone To assign a {VMAILBOX} Flex button; 1. [PGM] + {FLEX} + VM group + Mail-box (station) number + [SAVE] To retrieve Voice Mail locally 1. Lift the handset or press the [SPEAKER] button.

  • Page 222: Remote Message Retrieval

    Feature Description & Operation Manual Issue 6.0d1 Conditions 1. If no new/old messages are available, pressing “1” or “2”, is an invalid operation and the user receives the “Invalid Entry” prompt or “No Message” prompt. 2. If the dialed number is not recognized, the "Invalid Entry" prompt is played. After the second invalid entry, the user is disconnected.

  • Page 223: Message Retrieval Options

    Feature Description & Operation Manual Issue 6.0d1 2. The conditions associated with DISA apply. 3. In Admin, VSF is used as the single reference for a parameter that applies to both the VSF and the VMIM. Programming Related Features ...

  • Page 224: E-Mail Notification

    Feature Description & Operation Manual Issue 6.0d1 To access a Message Retrieval option 1. At any time after the “Number of Messages” prompt, dial a Message Retrieval Option digit. The system initiates the selection providing any needed prompts. Conditions 1.
  • Page 225 Feature Description & Operation Manual Issue 6.0d1 Conditions 1. The voice message is stored in the VMIM/VSF as well as being attached to the e- mail. The voice message must be expressly deleted from the VMIM/VSF even if the e-mail is deleted.

  • Page 226: Voice Mail Back-Up Station

    2.73.3.6 Voice Mail Back-up Station Description With the VSF or VMIM, an iPECS soft-phone (Phontage and UCS Client) user receives notification of new messages for assigned stations. The soft-phone will indicate the total messages for the assigned stations and the soft-phone. The soft-phone user can download the messages for other stations to the hard drive of the soft-phone PC and, using the soft-phone application, manage the messages on the hard drive.

  • Page 227: Voice Mailbox Settings

    Feature Description & Operation Manual Issue 6.0d1 2.73.3.7 Voice Mailbox Settings Description The user can program the Mailbox settings for their mailbox including a security password and a greeting. When a user presses “8” while retrieving messages, the "Mailbox Setting" prompt, (“To edit your greeting, press one, to edit you password, press two.

  • Page 228: Call Forward From Vm

    Feature Description & Operation Manual Issue 6.0d1 Programming Related Features  Message Storage  Message Retrieval  Remote Message Retrieval  Message Retrieval Options Hardware  • VSF and/or VMIM 2.73.3.8 Call Forward from VM Description External users can activate or deactivate Call Forward for their station. Pressing “7” while retrieving messages will return the "Mailbox Set Forward"...

  • Page 229: Outbound Message Notification

    Feature Description & Operation Manual Issue 6.0d1  Message Storage  Message Retrieval  Remote Message Retrieval  Message Retrieval Options Hardware  VSF and/or VMIM 2.73.3.9 Outbound Message Notification Description The VSF and VMIM are able to dial an external number to notify a user of a new voice message.

  • Page 230: System Voice Memo

    2.73.4 System Voice Memo Description This feature provides several general Voice Memos to provide the system time and date as well as station number, and settings over the iPECS Phone speaker or the handset for SLTs. Operation iPECS Phone To hear Date & Time Prompt 1.
  • Page 231 Feature Description & Operation Manual Issue 6.0d1 “662” for IPECS-Micro & 50 & 100 “*662” for all other systems the station number announcement for station is heard, “This is station 150”. To hear Station Settings 1. Dial feature code, “663”...
  • Page 232 Feature Description & Operation Manual Issue 6.0d1  Wake-Up Time (hh:mm)  Do not disturb  Forwarded to station xxx  Forwarded to speed bin xxx  Queued CO/IP xx  Locked (temporary COS change)  COS x Conditions 1.

  • Page 233: Company Directory

    Feature Description & Operation Manual Issue 6.0d1 2.73.5 Company Directory Description This feature allows a caller reaching CCR menu or Flexible DID Table menu to utilize the DTMF keys to “spell” the name of a subscriber and be directed to their extension.

  • Page 234: Record Vm Greeting Using Ccr

    But if there are two or more over installed VMIM boards in the system, the system will prompt “enter slot number”. (Please, remember installed VMIM slot number in iPECS system. You have to enter 3 digit for slot number ex: 001, 010, … slot number of installed VMIM board) If the correct slot number is dialed, the system will prompt “enter system greeting number”.

  • Page 235: Administrator Mailbox

    Feature Description & Operation Manual Issue 6.0d1 Operation Procedure 1. When user dials the digit for VMIB greeting recording in CCR menu or Flexible DID Table menu, system prompts “enter password” prompt. 2. User enters system main attendant’s telephone number, password.
  • Page 236 “Press 1 to confirm or # to cancel and go back to administration main” The password for station is defaulted to be empty. [Authorization Code Table (PGM 227) – Station Password] Station password is used for mailbox access in iPECS-LIK.  Record Mailbox greeting [4] “Please enter the mailbox number”...

  • Page 237: Announce Only Mailbox

    Feature Description & Operation Manual Issue 6.0d1 Conditions 1. There are no limits on the number of mailboxes that can be marked as administrators. 2. Station Attribute (PGM 127): Administrator Mailbox (ON/OFF) 3. This can be available for station.

  • Page 238: Message Cascade

    Feature Description & Operation Manual Issue 6.0d1 2.73.9 Message Cascade Description Message cascading is a feature that copies messages left for the originating mailbox to another mailbox. Once the message is copied into the other mailbox, notification events can take place based on that mailbox settings.

  • Page 239: Send Message

    Feature Description & Operation Manual Issue 6.0d1 1. Greeting length: 00-99 seconds (60 seconds default) 2. Message length: 000- 600 seconds (0 default) ( 0 - VSF User Max Rec Tmr, PGM181-3) 3. Number of messages: 00-250 (0 default) (0- Number of message is the same as system capacity) 4.

  • Page 240: Distribution Lists

    Feature Description & Operation Manual Issue 6.0d1 Enter the mail box number Refer to the Step 3 and Step 4 Step 2-2 Enter distribution list number and # key. The prompt will state “Your message has been sent” Step 2-3...
  • Page 241 Feature Description & Operation Manual Issue 6.0d1 Operation The main menu prompt will be modified to add “for personal options press 5” Main Menu for personal options, press five Step 1 From the main menu press [5] The prompt will state “to edit a list press 1”...

  • Page 242: Mark A Message Private

    Feature Description & Operation Manual Issue 6.0d1 2.73.13 Mark a message private Description This allows a mailbox owner to mark a message as private, replying to, or creating a message to another user. These messages cannot be forwarded. Operation After replying to a message, recording a message, the following options will be played: For regular delivery, press 1.

  • Page 243: Outgoing Mailbox Destination

    Feature Description & Operation Manual Issue 6.0d1 − To request delivery receipt of the message for future, press 5 Once the user has listened to a message that has been marked for receipt, the user that marked the message will get a new message in their mailbox.
  • Page 244 Feature Description & Operation Manual Issue 6.0d1 While User Greeting is played, Caller can dial any digit that is pre-programmed in Personal CCR table(PGM 128), and the call is routed to CCR table destination. If Personal CCR destination is not available state(Busy / Error / No Answer), the call will be routed to PGM 167 DID/DISA destination.

  • Page 245: Wake-Up Alarm (One Time Wake Up Alarm)

    Feature Description & Operation Manual Issue 6.0d1 2.74 WAKE-UP ALARM (ONE TIME WAKE UP ALARM) Description This feature allows a user or Attendant to set a wake-up time or desired time to be alerted. When the time is reached, the system will signal with an audible and visual signal.
  • Page 246 Feature Description & Operation Manual Issue 6.0d1 4. Dial 2-digit hour and 2-digit minute for alerting. 5. For a daily (repeating alarm), dial “#”. 6. Hook flash, conformation tone is provided. To stop the alarm notification 1. Lift the handset.

  • Page 247: Wake-Up Alarm (Five Time Wake Up Alarm)

    Feature Description & Operation Manual Issue 6.0d1 2.75 WAKE-UP ALARM (FIVE TIME WAKE UP ALARM) Description If [PGM161 – New 5 Wake Up Usage] is set to ON, then new wake-up feature is enabled. Each station can have and set up to 5 wake-up times. Each wake-up time is identified using an id (1-...
  • Page 248 Feature Description & Operation Manual Issue 6.0d1 3. Dial the station range that was to be alerted. If a single station is to receive alarm, enter “*” instead of a second station. 4. Press the [HOLD/SAVE] button. Conditions 1. When register or erase wake-up time from a Digital station, it can use [VOL UP] and [VOL DOWN] buttons to scroll between wake-up times.

  • Page 249: Zone Holiday Assignment

    Feature Description & Operation Manual Issue 6.0d1 2.76 ZONE HOLIDAY ASSIGNMENT Description The Administrator can assign Holiday Zones (up to 40) and Vacation Zones (up to 5 for each Zone). Devices in a Zone follow the holiday and vacation assignments of the zone. When the date of a zone is set to Holiday or Vacation, the zone will operate in the programmed ring mode.

  • Page 250: Remote Device Zone Management

    Feature Description & Operation Manual Issue 6.0d1 2.77 REMOTE DEVICE ZONE MANAGEMENT Description Remote devices, in particular those not reachable by the system, are managed by grouping devices by various characteristics in a Zone. Placing devices into Zones simplifies management allowing definition of common characteristics to the devices within the zone.

  • Page 251: Zone Call And Connection Number Limit

    Feature Description & Operation Manual Issue 6.0d1 2.78 ZONE CALL AND CONNECTION NUMBER LIMIT 2.78.1 Zone Outgoing CO call Number Limit Description Every system has a limited number of CO lines and all devices share those CO lines. The number of CO lines may be smaller than the number of other devices.
  • Page 252 Feature Description & Operation Manual Issue 6.0d1 are 0 and it means there is no limit to inter zone connections. Operation Operation of this feature is automatic based on zone maximum total inter zone connection number and maximum inter zone connection number between zones.

  • Page 253: System Call Routing

    Feature Description & Operation Manual Issue 6.0d1 2.79 SYSTEM CALL ROUTING Description System can change destination automatically or manually by condition of time , days , CLI, CPN, CO, Zone and Tenancy Group number about incoming calls. If scenarios are set, incoming calls are routed to the destination(like as 231 Flex Did destination) by the condition.
  • Page 254 Feature Description & Operation Manual Issue 6.0d1 Operation 1. Press DND in system attendant. 2. Choice 5. 3. Select Scenario (01 ~ 16/32(if MFIM1200)) – This is Scenario Group number in ADM 251. 4. Press [SAVE] button. Programming SYSTEM...

  • Page 255: Co Call Rerouting

    Feature Description & Operation Manual Issue 6.0d1 2.80 CO CALL REROUTING Description The System can reroute an incoming call to a CO. If a called number matches with the compared digits of Table 252, the call is routed to the Rerouting number.
  • Page 256 Feature Description & Operation Manual Issue 6.0d1 Fop table (333) Rerouting table (252) : 100 → 20 → 80 50A/B, 100 : 200 → 30 → 170 : 300 → 50 → 250 : 600 → 100 → 500...
  • Page 257 Feature Description & Operation Manual Issue 6.0d1 2.81...

  • Page 258: Remote Control With Mobile Extension

    Feature Description & Operation Manual Issue 6.0d1 2.82 REMOTE CONTROL WITH MOBILE EXTENSION Description Mobile extension user can change the mobile extension settings remotely. Operation 1. The mobile extension user dials his DID number with mobile phone. Then the system will check the CLID, answer the call and the user will receive internal dial tone.

  • Page 259: Prefix Dialing Table

    Feature Description & Operation Manual Issue 6.0d1 2.83 PREFIX DIALING TABLE Description PGM 206 – Prefix Dialing Table. With this table, three features can be supported. 1. Analog CO Call Charge with NPR metering. 2. SIP Direct dialing with no wait inter-digit timer.
  • Page 260 Feature Description & Operation Manual Issue 6.0d1 5. In case of ISDN enblock dialing, related program fields are Prefix Code, Min Digit, Max Digit, Num Of Type, Num Plan, Sending Complete. Programming 1 Prefix Dialing Table (PGM 206) 2 Prefix Table ID (PGM 142)

  • Page 261: Ip Call Recording

    Feature Description & Operation Manual Issue 6.0d1 2.84 IP CALL RECORDING Description System can record automatically or manually using IPCR server. IPCR(IP call recording) Server can be registered to P5.5 system. The station with agent ID is automatically recorded about call , external and conference call.
  • Page 262 Feature Description & Operation Manual Issue 6.0d1 Conditions 1. You can search the recorded using Web Admin of IPCR. 2. IPCR server can be registered up to 10 servers in a system. Programming 1. PGM 237 – Agent ID Table.

  • Page 263: Rd Party Call Recording

    Feature Description & Operation Manual Issue 6.0d1 2.85 3 PARTY CALL RECORDING Description System can record automatically or manually using 3 party call recording server. The Server can be registered to P5.5 system. The station with agent ID is automatically recorded about call , external and conference call.

  • Page 264: Forced Disconnect Button (Emergency Supervisor Button)

    Feature Description & Operation Manual Issue 6.0d1 2.86 FORCED DISCONNECT BUTTON (EMERGENCY SUPERVISOR BUTTON) Description Each Digital station that have flexible button can make [FORCED DISCONNECT] button. [PGM] + [Flex button] + [PGM] + [7#] + [HOLD/SAVE]. In PGM 109 – Flex23, New Numbering Plan – [Forced Seize Busy Stn/Co] is added.

  • Page 265: Call Back To Co

    Feature Description & Operation Manual Issue 6.0d1 2.87 CALL BACK TO CO Description User can call back to CO using station web window. Call From Number can call to Call To Number using own system resource. SMDR and COS is followed the station number.
  • Page 266 Feature Description & Operation Manual Issue 6.0d1 Conditions 1. This function can be operated by admin 113-24B-11B or web admin as following. 2. If Call Back To CO is disabled, you cannot operate it and you can see the error display.

  • Page 267: Personal Group

    Feature Description & Operation Manual Issue 6.0d1 2.88 PERSONAL GROUP Description A Personal Group is composed with a master station and several member stations. The member stations receive an incoming ring for the master station basically. And the member stations share the representative master station number for their making a call basically.

  • Page 268: Alarm Notification Control

    Message Wait / VM Message Hardware 2.89 ALARM NOTIFICATION CONTROL Description The system can be configured to notify Emergency Call, DCOB Fault or SIP Registration Fault to the assigned iPECS Phone. The following table shows the parameters for alarm notification control. Menu Attribute Range...
  • Page 269 Feature Description & Operation Manual Issue 6.0d1 SIP Registration Fault Notify Station Station number none Operation Operation of this feature is automatic as configured. Conditions 1. A station can reset only his own alarm, but it is an exception that Main ATD can reset alarm of System ATD.

  • Page 270: Intercom

    3.1 DIRECT STATION SELECT/BUSY LAMP FIELD (DSS/BLF) Description When a Flex button on an iPECS Phone or DSS Console is assigned as a {DSS} button, it also serves as a Busy Lamp Field. The LED indicates the status of the associated station or system facility.

  • Page 271: Intercom Call (Icm Call)

    (7 seconds) then, error tone is sent by the system. The caller may disconnect or activate a feature such as Message Wait/Callback prior to the time-out. 4. For iPECS Phone users, consecutive Intercom calls can be placed without the need to regain ICM dial tone (no need to hang-up) between calls; the user simply presses another {DSS/BLF} button.
  • Page 272 Feature Description & Operation Manual Issue 6.0d1 Related Features  Intercom Signaling Mode  Speakerphone Hardware...

  • Page 273: Intercom Call Hold

    3.3 INTERCOM CALL HOLD Description While on an active ICM Call, users of iPECS Phones can place the ICM Call on hold. The held station will receive the assigned Music-on-Hold. The call is placed on Exclusive Hold and recalls to the holding station after expiration of the Exclusive Hold Recall Timer.

  • Page 274: Intercom Caller Controlled Icm Signaling

    Feature Description & Operation Manual Issue 6.0d1 3.4 INTERCOM CALLER CONTROLLED ICM SIGNALING Description A user can change the signaling mode of an Intercom call from Tone ring to Voice announce or Voice announce to Tone ring. Operation iPECS Phone To change the ICM Signaling mode;...

  • Page 275: Intercom Lock-Out

    (locked-out). The LED of associated {DSS/BLF} buttons as well as the station’s [ICM] button flutter rapidly to indicate the out-of-service state. For iPECS Phone users, if the [SPEAKER] is used, the station will receive error tone for 30 second and then automatically return to idle.

  • Page 276: Intercom Step Call

    Feature Description & Operation Manual Issue 6.0d1 3.6 INTERCOM STEP CALL Description When busy tone is received on a dialed Intercom call, the user may place a call to another station by dialing the last digit of the station number. The system replaces the last digit of the previously dialed busy station with the dialed digit and places an Intercom call to the new station number.

  • Page 277: Intercom Tenancy Group

    3.7 INTERCOM TENANCY GROUP Description Stations in the iPECS are assigned to an Intercom Tenancy Group, group 00 ~ 15. Stations in a group are allowed or denied the ability to place intercom calls to stations in other groups on a group-by-group basis.
  • Page 278 Feature Description & Operation Manual Issue 6.0d1 Related Features  Intercom Call (ICM Call)  CO/IP Ring Assignment  Flexible Numbering Plan  Call Transfer  Auto Service Mode Control Hardware...

  • Page 279: Intercom Transfer

    Issue 6.0d1 3.8 INTERCOM TRANSFER Description Users can transfer an active Intercom call to other stations in the iPECS system. Intercom calls can be transferred after announcing the call (screened) or without announcing the call (unscreened). The Intercom station is placed on Exclusive Hold. The Transfer Recall Timer is initiated and, if this timer expires before the Intercom call is answered, the call will recall the transferring station until answered or abandoned.
  • Page 280 Feature Description & Operation Manual Issue 6.0d1 Conditions 1. The [ICM] button provides an appearance for the transferred station. The LED indicates status and pressing the button connects to the station. 2. If the receiving station is busy, the transferring station may camp the call on to the busy station, see Camp-On.

  • Page 281: Message Wait/Call Back

    Caller Identification, date and time. The user may employ this log to review and, if desired, return the call. An iPECS Phone user may assign a {CLI MESSAGE WAIT} button with direct access to the CLI Message Wait list. The button LED flashes at 30 ipm to indicate a CLI Message Waiting.
  • Page 282 1 Incoming Prefix Code Insertion (PGM 143-Btn 12) 2 International Access Code (PGM 143-Btn 14) 3 My Area Code (PGM 143-Btn 15) 4 My Prefix Area Code (PGM 143-Btn 16) Related Features  Station Message Wait/Call Back  ISDN (Integrated Service Digital Network) Hardware  iPECS Phone...

  • Page 283: Short Message Service (Sms)

    100 characters in length when Latin alphabets are used. Users send and receive messages from their iPECS Phone or the Station Program selection in the iPECS system Web Home Page. For operation using the iPECS system Home Page see your System Administrator.
  • Page 284 Feature Description & Operation Manual Issue 6.0d1 Q – 11 A - 21 D - 31 Z – 12 B - 22 E - 32 . – 13 C – 23 F – 33 1 – 10 2 - 20 3 - 30 G –...

  • Page 285: Station Message Wait/Call Back

    Call Back. When the called station returns to idle, the system signals the initiating station with Callback ring. When the user answers, the previously busy station is called. When a Message is waiting, the [MSG/CALLBK] button LED of iPECS Phones and digital phones flashes and, for properly equipped SLTs, the MW Lamp will flash.
  • Page 286 Feature Description & Operation Manual Issue 6.0d1 Operation iPECS Phone To leave a Message Wait, while receiving ring back tone or no response on a call announce (H or P mode) 1. Press the [MSG/CALLBK] button, confirmation tone received.
  • Page 287 7. A Message Wait indication is left at the originally called station even if the call is forwarded. 8. An iPECS Phone with LCD may call back to stations that left messages in any desired order, or the normal (“oldest first”) order.

  • Page 288: Message Wait Reminder Tone

    3.9.4 Message Wait Reminder Tone Description In addition to the [MSG/CALLBK] button LED, the iPECS Phones can be sent a tone as a periodic reminder to the user of message waits in queue. This tone is sent to the station only while idle and is heard over the speaker.

  • Page 289: Paging

    All Call Page iPECS-Micro have same default Page Zone dial codes with iPECS-50 except External Page. (iPECS-Micro does not have external port.) Flexible buttons of an iPECS Phone may be assigned to access a Page Zone as a {PAGE ZONE} button. Operation...
  • Page 290 3. DTMF signals from stations are transmitted through the systems External Page port after access. 4. If an iPECS Phone user attempts to page using the speakerphone, pre-selection will be activated and the display shows "LIFT THE HANDSET TO PAGE".

  • Page 291: Meet Me

    Any station may respond to a “Meet Me” Page request over an Internal or External Page Zone. The user answers the page from any station and is connected to the paging party. Flexible buttons of an iPECS Phone may be assigned as a {MEET ME} button. Operation...

  • Page 292: Sos Paging

    Feature Description & Operation Manual Issue 6.0d1 Programming SYSTEM 1 Paging Timeout Timer (PGM 181-Btn 9) Related Features  Internal/External & All Call Page Hardware 3.10.3 SOS Paging Description The system allows of being recorded multiple VMIM messages for pre-recorded paging.

  • Page 293: Push-To-Talk Paging

    3.11 PUSH-TO-TALK PAGING Description Each iPECS Phone can be assigned as a member of one or more of the system’s nine Push- To-Talk page groups. The iPECS Phone user may login or log-out of any one or all PTT groups to which it is assigned.
  • Page 294 5. The station must have a {PTT} to place or receive PTT announcements. As a default, the iPECS WLAN phone is assigned a PTT button. 6. The station may be assigned and logged in to the default active PTT group in the system database.

  • Page 295: Barge In

    Feature Description & Operation Manual Issue 6.0d1 3.12 BARGE IN Description Barge in permits an authorized extension to intrude into other existing outside/internal calls. Between intruding extension and parties on initial calls a conference call is established. There are Two Barging In operations.

  • Page 296: Co/Ip

    4.1 AUTO FAULT DETECTION AND RECOVERY Description If a CO line fault is reported from a PRI/VoIP/SIP gateway, the iPECS places the CO Line in an Out-Of-Service state and places it in the Unused CO/IP Group. Upon receiving the CO Line recovery report, the CO Line is automatically restored.

  • Page 297: Co Line Flash

    Feature Description & Operation Manual Issue 6.0d1 4.2 CO LINE FLASH Description Analog CO lines recognize a brief open or ground connection, “Flash”, as a request for new dial tone. When used behind a PBX, a Flash is often used to activate a PBX feature or call transfer.

  • Page 298: Co/Ip Line Groups

    72 groups available in the iPECS 300 & 600 and 200 groups available in the iPECS 1200. Unused CO lines are assigned to CO/IP Group 21 in the iPECS-Micro & 50 & 100 , 73 in the iPECS 300 & 600 and 201 in the iPECS 1200. Private Lines are assigned to CO/IP Group 00.

  • Page 299: Co/Ip Line Preset Forward

    Feature Description & Operation Manual Issue 6.0d1 4.4 CO/IP LINE PRESET FORWARD Description Each CO/IP Line can be assigned a Ring-No-Answer Preset Forward destination. An incoming call on the CO/IP line will be routed to the defined ring destination. At expiration of the CO/IP Line Preset No Answer Forward timer, the call is forward to the defined Preset Forward destination, which is an index to the ICLID Ring Assignment Table.

  • Page 300: Co/Ip Ring Assignment

    Feature Description & Operation Manual Issue 6.0d1 4.5 CO/IP RING ASSIGNMENT Description Each station in the system can be programmed to provide an audible signal when the system detects an incoming call on specified CO/IP lines. Separate ring assignments are made for Day, Night and Timed Ring operation mode.

  • Page 301: Co Line Release Guard Time

    Feature Description & Operation Manual Issue 6.0d1 4.6 CO LINE RELEASE GUARD TIME Description To assure that the PSTN switching equipment has sufficient time to restore to the idle condition, the system will hold analog CO lines in a busy state to users after release of a CO line by a station.

  • Page 302: Co Ring Detect

    Feature Description & Operation Manual Issue 6.0d1 4.7 CO RING DETECT Description The system incorporates timers for Ring-on and Ring-off durations to assure proper alerting. When the duration of the ring signal exceeds the Ring-on timer, alerting will start. When the ring is not present for a period exceeding the Ring-off timer, alerting will stop.

  • Page 303: Dial Pulse Signaling

    Feature Description & Operation Manual Issue 6.0d1 4.8 DIAL PULSE SIGNALING Description An analog CO line will send dial pulse signals to the central office. If programmed as a pulse CO line, the system will send open loop pulses at 10 pps with the assigned break/make ratio.

  • Page 304: Direct Inward Dial (Did)

    ISDN lines can provide two-way, incoming DID and normal outgoing service, and require no special signaling. After collecting the digits from the carrier, iPECS converts the digits employing one of three DID digit conversion Types: ...
  • Page 305 5. If a VMIM/VSF announcement is defined as the destination in the Flexible DID Destination Table, a Caller Controlled Routing Table for the announcement can be defined. iPECS can be configured to drop (disconnect) the call after playing the recorded announcement.

  • Page 306: Direct Inward System Access (Disa)

    Each CO/IP path may be assigned for DISA service, which allows an incoming caller to gain access to the system resources and/or features. The iPECS will answer the outside call and provide the user intercom dial tone or route the call based on the VMIM/VSF Auto Attendant announcement settings where Caller Controlled Routing may be defined.
  • Page 307 Attendants. The LED for the line at an Attendant will flutter at 240 ipm when busy. 8. An iPECS Phone user can only receive a DISA call with an available CO/IP appearance button. Programming...

  • Page 308: Dtmf Signal Sending

    Feature Description & Operation Manual Issue 6.0d1 4.11 DTMF SIGNAL SENDING Description Dual Tone Multi-Frequency (DTMF) signals are used with CO lines assigned for DTMF signaling. The duration of the DTMF signal can be adjusted from 40 to 990 milliseconds.

  • Page 309: Ip Address Dialing

    Feature Description & Operation Manual Issue 6.0d1 4.12 IP ADDRESS DIALING Description If allowed, users may place calls using an IP path. The system accepts user dialed digits as the IP address for the called party. When dialing an IP call, the asterisk, “*”, is used as the “dot”...

  • Page 310: Ip Trunking

    When assigned to support H.323 protocol, VoIP channels provide protocol conversion between H.323 v4 and the iPECS protocol or SIP. This permits the VoIP channel to connect to external H.323 networks or terminals and to support H.323v4 supplementary services. In addition, H.323 VoIP channels can register with an external H.323 GateKeeper to support Gatekeeper...

  • Page 311: Sip Service

    When assigned to support SIP (Session Initiation Protocol), VoIP channels provide protocol conversion between SIP and the iPECS protocol or H.323. This permits the VoIP channel to connect to external SIP networks for call services. In addition, to the IETF RFC-3261 Session...
  • Page 312 Feature Description & Operation Manual Issue 6.0d1 Related Features  System Networking  H.323 v4 Service Hardware  • VOIM8 or VOIM24...

  • Page 313: Ip Wan Dialing After Answer

    4.14 IP WAN DIALING AFTER ANSWER Description The iPECS system permits sending and receiving DTMF signals after connecting to an external VoIP party. The DTMF signal can be DTMF tone, Text String, or DTMF protocol (H.323 specification) based on the system programming.

  • Page 314: Isdn (Integrated Service Digital Network)

    4.15.1 ISDN AOC (Advice of Charge) Description When ISDN Advice of Charge service is provided from the ISDN, the iPECS system will deliver charge information for display in the LCD of iPECS Phones and include the AOC in SMDR records. AOC is implemented in accordance with ETSI ISDN AOC Specifications.

  • Page 315: Calling/Called Party Identification

    4.15.2 Calling/Called Party Identification Description The iPECS system receives calling party identification in the ISDN call Set-up message, CLIP- Calling Line Identification Presentation. The answering party identification, which may be different from the called party, is received in the ISDN connect message, COLP (Connected Line Identification Presentation).

  • Page 316: Keypad Facility

    Feature Description & Operation Manual Issue 6.0d1 To activate CLIR or COLR, before placing or answering an ISDN call 1. Press the {CLIR} or {COLR} Flex button. Conditions 1. This feature may not be available in the specific ISDN service area or may be a subscription service.

  • Page 317: Multiple Subscriber Number (Msn)

    Direct-Dial-In call delivery. Sub-Address information is included as additional digits in the Called Party Number Information Element. These additional digits allow the system to ring a specific station in the MSN pool of phone numbers, iPECS-Micro, iPECS-50 and MFIM100: 250, MFIM300: 500, MFIM600: 1000 and MFIM1200:1500. When MSN or Sub-address information is received, the system references the MSN Table for an index to the Flexible DID Table, which determines call routing.
  • Page 318 Feature Description & Operation Manual Issue 6.0d1 Programming MSN Table Entries (PGM 202) Called Telephone Number : Calling Number Digits. Mandatory. CO Line Range : Utilization is Optional. Only the specified CO lines are employed when make an outbound call using a MSN button if CO line range is specified. If CO line range is not specified then it employs CO lines as same method as normal loop button does.

  • Page 319: Isdn Supplementary Services

    4.16 ISDN SUPPLEMENTARY SERVICES In many cases, the ISDN service provider offers enhanced services, to which a user may subscribe. The iPECS system allows access to these ISDN “Supplementary Services” implemented under the ETSI regime as described below. 4.16.1 ISDN Call Deflection Description When the ISDN Supplementary Service “Call Deflection”...

  • Page 320: Isdn Malicious Call Id Request

    4.16.2 ISDN Malicious Call Id Request Description When the ISDN supports the Malicious Caller Id supplementary service, iPECS can request the CLID from the ISDN. The CLID is saved and output in the SMDR call record. Malicious Caller Id is activated during an ISDN call and requires a {MCID REQUEST} Flex button to access the feature.

  • Page 321: Private Line

    4.17 PRIVATE LINE Description One or more iPECS Phone users can be assigned exclusive use of a CO line or lines. These “Private” lines are assigned to CO line Group 00 by the iPECS system and an appearance {CO} button must be assigned at the user’s iPECS Phone.

  • Page 322: Multi-Function Analog Trunk Module (Matm) Service

    Feature Description & Operation Manual Issue 6.0d1 4.18 Multi-function Analog Trunk Module (MATM) Service Description MATM(Multi-function Analog Trunk Module) can support 5 kinds of CO type. It has 4 kinds of module in a board for plug-in/off. It can be programmed 5 kinds of CO Type respectively by programming.

  • Page 323: Ld/Rd/Lco Trunk Function

    Feature Description & Operation Manual Issue 6.0d1 LOOP Example for self testing) Signal/Voice port 1 <-> Signal/Voice port 3 Signal/Voice port 2 <-> Signal/Voice port 4 Program ADM 149-3B : 2W Set Method Setting of External Analogue port 1. Connect first signal port to alternate second odd line.
  • Page 324 Feature Description & Operation Manual Issue 6.0d1 Operation Case of LD : The method of disconnecting in outgoing and incoming Programming 1. Program 149-B 2 (Snd Sub Ans/IC & Wait Sub Ans/OG (4)) 2. Program 142-B 3 ( (4 : SPR) SMDR Metering Unit 조건...

  • Page 325: Multiple Cli

    Feature Description & Operation Manual Issue 6.0d1 4.19 MULTIPLE CLI Description This feature provides flexibility for CLI service. In PGM 114, CLI Station Number(PGM 114 – F6) can be programmed. Station CLI 2 ~ Station CLI 5 will be newly made.
  • Page 326 Feature Description & Operation Manual Issue 6.0d1 1. CLI is 01234567890123456.
  • Page 327 Feature Description & Operation Manual Issue 6.0d1 Net Slave station 110 seizes the transit out co-line 2. CLIP table is 01. PSTN CLI Method is set to ON. 1. CLI is 031 450 01234567. Net Slave station 110 seizes the transit out co-line 2. CLIP table is 50. PSTN CLI Method is set to ON.

  • Page 328: Ipecs Phone

    1. Press the illuminated {AME} button, the caller is connected and the Voice Mail disconnected. Conditions  AME is supported only on an iPECS Phone and an {AME} Flex button must be assigned on the phone.  If the user answers the call using the {AME} button, the caller is connected in the normal manner, the Voice Mail is disconnected and, with the VMIM/VSF, any message recorded by the caller is not stored.
  • Page 329 Feature Description & Operation Manual Issue 6.0d1 Programming NUMBERING 1 AME Feature (PGM 109-Btn 2) Related Features  External Auto Attendant/Voice Mail  VMIM/VSF Integrated Auto Attd/Voice Mail Hardware  iPECS Phone...

  • Page 330: Auto Called Number Redial (Acnr)

    Feature Description & Operation Manual Issue 6.0d1 5.2 AUTO CALLED NUMBER REDIAL (ACNR) Description This feature allows a station user to request and have the system retry a busy or no answer external call until the call is connected or the feature is cancelled.
  • Page 331 3 ACNR Retry Counter (PGM 180-Btn 10) 4 ACNR Tone Detect Timer (PGM 180-Btn 11) 1 SLT ACNR Code (PGM 109-Btn 18 – 58#) NUMBERING PLAN Related Features  LNR (Last Number Redial)  Speakerphone  Mute Hardware • iPECS Phone...

  • Page 332: Auto Release Of [Speaker]

    Issue 6.0d1 5.3 AUTO RELEASE OF [SPEAKER] Description After completion of certain features, the [SPEAKER] button turns off automatically, returning the iPECS Phone to idle. Operation System Auto Release of [SPEAKER] button operation is automatic for supported features, see conditions below.

  • Page 333: Automatic Speaker Select

    5.4 AUTOMATIC SPEAKER SELECT Description iPECS Phones programmed for Auto Speaker Select can access a CO/IP line or an internal call by pressing the appropriate button without the need to lift the handset or press the [SPEAKER] button. Audio from the CO/IP line or called station is sent to the speaker as if the user pressed the [SPEAKER] button and the speakerphone's MIC is activate.

  • Page 334: Back Ground Music

    5.5 BACK GROUND MUSIC Description An iPECS Phone can receive audio, generally music, from an internal or external source while it is idle. Music from the source is received over the speaker and will be shut-off during ringing, pages, or while the station is off-hook.
  • Page 335 4 VSF MOH2 (PGM 171-Btn 5) 5 VSF MOH3 (PGM 171-Btn 6) Related Features  MOH (Music-On-Hold)  Internal/External & All Call Page Hardware  BGM source properly connected to the MFIM, refer to the iPECS Description and Installation Manual, Section 4.4.2.

  • Page 336: Call Log Display

    5.6 CALL LOG DISPLAY Description Users of iPECS Phones with Soft keys can view a log of incoming, outgoing and missed calls on the display. A Flex button must be assigned as a {CALL LOG} button, which allows easy access to the Call Log menu.

  • Page 337: Co Line Name Display

    1. Each CO line and IP group is assigned a name of up to 12 characters in the system database. Programming CO/IP 1 CO Line Name Display (PGM 142-Btn 1) 2 CO Line Name Assign (PGM 142-Btn 2) Related Features Hardware  iPECS Phone w/Display...

  • Page 338: Did Call Wait

    1. DID call will follow the call routing defined in PGM code 167 after the expiration of the DID/DISA no answer timer expires. 2. The iPECS Phone must have an appearance button for the DID line. 3. Assigning the ICLID Timer, which enables ICLID routing, for a DID line, disables DID Call Wait.

  • Page 339: Dnd - One Time Dnd

    Feature Description & Operation Manual Issue 6.0d1 5.9 DND - ONE TIME DND Description A station, which is ringing or receiving Off-hook muted ring, can press the [DND] button, to reject the call and terminate ringing. The station is placed in DND, ringing terminates and the call receives treatment based on the following precedence: 1.
  • Page 340 Feature Description & Operation Manual Issue 6.0d1 Related Features  Call Waiting/Camp-On  DND (Do Not Disturb)  Call Forward  Call Forward, Preset  Station Call Coverage Hardware  iPECS Phone...

  • Page 341: Flex Button Direct Speed Dial Assignment

    1. Press the [PGM] button. 2. Press the desired Flex button. 3. Press the soft button below the “TEL NUM” display selection or, for iPECS 24D and 24DH phones, press the [ICM] button. 4. Press the CO/IP line button or dial the CO/IP line access code.

  • Page 342: Flexible Led Flash Rates

    5.11 FLEXIBLE LED FLASH RATES Description The flash rates used with the various Flex buttons on the iPECS phone can be adjusted on a system wide basis to meet the customer’s needs. Up to 29 different functions can be assigned any one of 15 different flash rates.

  • Page 343: Group Listening

    5.12 GROUP LISTENING Description All iPECS Phones have a built in speaker. If allowed, users may employ the speaker to monitor a call while using the handset to converse with the outside party. This enables a group of people in the room to listen to both parties in the conversation.

  • Page 344: Station Individual Call Routing (Icr)

    Feature Description & Operation Manual Issue 6.0d1 5.13 STATION INDIVIDUAL CALL ROUTING (ICR) Description Station ICR is an extension of Call Forward where the user establishes a routing scenario. Each of the ten scenarios defines rules to route incoming calls based on Time, Day of week, Date and Caller ID to a destination defined by the User.
  • Page 345 2. The conditions as listed under Call Forward may apply. Programming STATION 1 Call Forward (PGM 111-Btn 2) 2 Station Call Forward No Answer Timer (PGM 123-Btn SYSTEM 1 System Call Forward No Answer Timer (PGM 181- Btn 1) Related Features  Call Forward Hardware  iPECS Phone...

  • Page 346: Call Profile

    Feature Description & Operation Manual Issue 6.0d1 5.14 CALL PROFILE Description This function provides many flexibility of call re-routing. If user is not in office, user is in another place, user can get the call by pre-programmed call profile table. Each station has its 3 call profile tables (table 1 ~ table 3), and each profile table can have up to 10 destinations.
  • Page 347 2. Dial 26, the Call Profile menu or log on to the Station Web portal. 3. Select Call Profile Table(0-3). cf) (0:Deact 1-3:Call Profile table). To change Call Profile in Remote mode: 1. Call to iPECS System (DISA CO Line). 2. Enter “#” to access voice mail box. 3. Enter Station Number.
  • Page 348 Feature Description & Operation Manual Issue 6.0d1 Related Features  Call Forward  Station ICR Hardware  iPECS Phone...

  • Page 349: Intercom Signaling Mode

    To respond the user must lift the handset or press the [SPEAKER] button. T - Tone ringing: An ICM call will cause the iPECS Phone to provide audible ICM ring tone. The user must lift the handset or press [SPEAKER] to answer. An SLT always functions in the Tone ring mode.
  • Page 350 Feature Description & Operation Manual Issue 6.0d1 Hardware  • iPECS Phone...

  • Page 351: Mute

    Feature Description & Operation Manual Issue 6.0d1 5.16 MUTE Description An iPECS Phone can turn off audio transmission from the handset, speakerphone or headset microphone, “Mic Mute”. Operation iPECS Phone To Mute the Microphone; 1. Press the [MUTE] button, the [MUTE] button LED is on and the microphone (Handset, Speakerphone, Headset) is muted;...

  • Page 352: Off-Hook Signaling

    Camp-On, Voice-Over Announcement or Off-hook ring signal may be received. The Off-hook ring Signal may be either a muted normal ring signal or a single tone burst based on the system assignment. This signal is delivered to the iPECS Phone speaker. Operation System Operation of Off-hook ring signals is automatically controlled.

  • Page 353: On-Hook Dialing

    5.18 ON-HOOK DIALING Description iPECS Phones equipped with a Speakerphone allow users to place as well as receive calls while the handset is on-hook. Once the user activates the speakerphone by pressing the [SPEAKER] button or Automatic Speaker Select, dial tone is received and the user may dial the desired number.

  • Page 354: Prime Line Immediately/Delayed

    Feature Description & Operation Manual Issue 6.0d1 5.19 PRIME LINE IMMEDIATELY/DELAYED Description When a user goes to an off-hook state, the system normally provides ICM dial tone. If desired, a station can be assigned to access a pre-assigned system resource (Prime Line). The Prime Line can be any of the Idle Line Settings: ...
  • Page 355 Feature Description & Operation Manual Issue 6.0d1 Related Features  Speakerphone  Intercom Call (ICM Call)  Station Flexible Buttons Hardware  iPECS Phone...

  • Page 356: Ring Tone Download

    5.20 RING TONE DOWNLOAD Description The user can select one of 14 Ring tones so that the iPECS Phone ring can be distinguished from other nearby phones. Eight tones are stored in the iPECS Phone permanent memory. The first four tones are fixed and the 5th through 8th Ring tone can be downloaded from a library of 10 tones stored in the system’s protected memory.

  • Page 357: Save Number Redial (Snr)

    Feature Description & Operation Manual Issue 6.0d1 5.21 SAVE NUMBER REDIAL (SNR) Description The last dialed number on a CO/IP call may be stored (up to 48 digits) in a buffer for future redial. This number is saved in memory until the user requests a new number be stored.
  • Page 358 Feature Description & Operation Manual Issue 6.0d1 Related Features  Station Speed Dial  System Speed Dial  LNR (Last Number Redial)  CO Line Flash Hardware  iPECS Phone...

  • Page 359: Silent Text Message

    DISPLAY AVAILABLE” message and error tone to indicate Silent Text Messaging is not available to the SLT. Programming STATION 1 Voice Over (PGM 113-Btn 6) Related Features  Call Waiting/Camp-On  Group Listening  Voice Over  Pre-defined & Custom Text Display Messages Hardware  iPECS Phone...

  • Page 360: Speakerphone

    Feature Description & Operation Manual Issue 6.0d1 5.23 SPEAKERPHONE Description iPECS Phones equipped with speakerphone circuitry enable the telephone to be used hands- free in two-way conversations. Operation iPECS Phone To activate the speakerphone 1. Press the [SPEAKER] button, [SPEAKER] LED lights steady.
  • Page 361 Feature Description & Operation Manual Issue 6.0d1 Hardware  iPECS Phone...

  • Page 362: Station Flexible Buttons

    5.24 STATION FLEXIBLE BUTTONS Description The iPECS Phone incorporates a field of “Flex” buttons as well as the fixed feature buttons. The Flex buttons are assigned in the system database to access features, functions and resources of the system. Specifically, Flex buttons can be assigned as: ...
  • Page 363 7. Station User Program Codes are defined in section 5.24. Programming NUMBERING 1 Flexible Numbering Plan (PGM 105~109) STATION 1 Flexible Button Assignment (PGM 115) Related Features  Flexible Numbering Plan  Station User Programming & Codes Hardware  iPECS Phone...

  • Page 364: Station Relocation

    Feature Description & Operation Manual Issue 6.0d1 5.25 STATION RELOCATION Description The iPECS Phone once registered can be re-located to any LAN port connected to the Ipecs system without loss of any data or programming. Operation This feature is automatically activated.

  • Page 365: Station User Programming & Codes

    5.26 STATION USER PROGRAMMING & CODES Description iPECS Phone users can program an array of functions and features, access status information and assign special features codes to Flex buttons. The Station User Program Codes used for these purposes are fixed as listed below.
  • Page 366 Hot Desk Login Hot Desk Logout Hunt Unconditional (forced) Call forward Register Bluetooth device Activate Bluetooth device {Speed} button iPECS phones only {Conference} button iPECS phones only {Callback} button iPECS phones only {DND} button iPECS phones only {Flash} button iPECS phones only...
  • Page 367 Feature Description & Operation Manual Issue 6.0d1 In addition, a Station User Program Menu display is provided by the iPECS Phone display to assist the user in programming the Station User Program Code features and functions. The [VOL UP]/[VOL DOWN] buttons are used to scroll through the menu items and the dial pad is used to enter a selection.
  • Page 368 Feature Description & Operation Manual Issue 6.0d1 [7] REG MOBILE-EXT [8] ACTIVE MOBILE-EXT [9] REGISTER MOBIL CLI [0] VM MOBILE NOTIFY Under selection [4] WAKE UP TIME select 1~2 as below [1] SET WAKE UP TIME [2] WAKE UP DISABLE...
  • Page 369 Feature Description & Operation Manual Issue 6.0d1 [9] STA MSG WAIT RETR [*] DISP ADD-ON PACKAGE Under selection [*] SYSTEM, access Admin [#] ENTER ADMIN [7] FORCED FWD TO DEST [8] REGISTER BLUETOOTH [9] BLUETOOTH USAGE [0] HOTDESK LOGIN...
  • Page 370 Feature Description & Operation Manual Issue 6.0d1 Hardware  iPECS Phone w/Display...

  • Page 371: Two-Way Record

    5.27 TWO-WAY RECORD Description An iPECS Phone user can record any active conversation to the station user’s mailbox or to hard disk drive of an iPECS Phontage or UCS Client. All calls including incoming, outgoing, internal, external, conference, conference rooms and conference group calls can be recorded.
  • Page 372  VMIM/VSF Integrated Auto Attd/Voice Mail  Conference  Conference Group  Multi-Party Voice Conference  Conference Room  Auto Call Recording Hardware  iPECS Phone  VSF, VMIM, Feature Server or External SMDI based AA/VM system  Phontage or UCS Client...

  • Page 373: Voice Over

    5.28 VOICE OVER Description This feature allows users of iPECS Phones, off-hook on a call (CO, IP or Intercom), to receive a voice announcement through the handset receiver with the existing call. The Voice Over is muted so as not to interfere with the existing conversation. The called station user may then respond to the calling party using Camp-On response or may use Silent Text Messaging to respond.
  • Page 374 Feature Description & Operation Manual Issue 6.0d1 Programming STATION 1 Voice Over (PGM 113-Btn 6) Related Features  Call Waiting/Camp-On  Group Listening  Silent Text Message  Pre-defined & Custom Text Display Messages Hardware  iPECS Phone to receive Voice Over...

  • Page 375: Serial Dss

    Feature Description & Operation Manual Issue 6.0d1 5.29 SERIAL DSS Description LIP-8000 keyset supports Serial DSS to be connected through serial cable. There are 3 types of serial DSS ; 12 button Serial DSS(LIP-8012DSS), 12 button Serial DSS with LCD(LIP-8012LSS), 48 button Serial DSS(LIP-8048DSS).
  • Page 376 Feature Description & Operation Manual Issue 6.0d1 5. LIP-8000 keyset can supply power to maximum two DSS. For this, the keyset should use external adaptor. And LIP-8048 DSS also can supply power to maximum two DSS. 6. Linked pair Slave station cannot use the serial DSS.

  • Page 377: Attendants

    Feature Description & Operation Manual Issue 6.0d1 6. ATTENDANTS 6.1 ACTIVE CPU (MFIM) DISPLAY Description When the system is equipped for CPU Redundancy, the System Attendant can determine and change the active and standby CPU. Operation System Attendant To view the active MFIM 1.

  • Page 378: Alternate Attendant

    Feature Description & Operation Manual Issue 6.0d1 6.2 ALTERNATE ATTENDANT Description This feature allows an Alternate answer point while the Attendant station is in an unavailable mode. When in the unavailable mode, the next available Attendant in the Attendant group will receive Attendant calls and recalls.

  • Page 379: Attendant Positions

    6.3 ATTENDANT POSITIONS Description The iPECS -50 and 100 can have a maximum of four (4) Attendants. Other iPECS systems have capacity for five (5) Attendants. Each Attendant position must be equipped with an iPECS multi-button Phone and may include multiple DSS Consoles.

  • Page 380: Attendant Recall

    Feature Description & Operation Manual Issue 6.0d1 6.4 ATTENDANT RECALL Description Unanswered or abandoned CO/IP calls that remain unanswered for the Hold or Transfer Hold timer, as appropriate, will recall the station placing the call on hold. If the call remains unanswered for the assigned Recall time, the first available Attendant will also receive recall.

  • Page 381: Attendant Station Program Codes

    The various levels of the display menu are indicated by indentation. For additional information, reference Appendix C of the iPECS Admin & Programming Manual. Note also, some Program Codes are only available to the System Attendant or stations allowed access to the Attendant Program code “0”.
  • Page 382 Feature Description & Operation Manual Issue 6.0d1 System Attendant only [1] REGISTER AUTHORIZATION enter station [2] ERASE AUTHORIZATION enter station [4] DATE AND TIME [1] LCD DATE TIME SET System Attendant only [2] LCD DATE MODE CHAGE System Attendant only...
  • Page 383  Authorization Codes (Password)  System Clock Set  Pre-defined & Custom Text Display Messages  VMIM/VSF Integrated Auto Attd/Voice Mail  Dial-by-Name  Auto Service Mode Control  Back Ground Music  Station User Programming & Codes Hardware  iPECS Phone...

  • Page 384: Cabinet Alarm

    Feature Description & Operation Manual Issue 6.0d1 6.6 CABINET ALARM Description The Cabinet Alarm alerts the Attendant of a fault in the fans or power supplies in a cabinet. The alarm notification displays the cabinet number. The cause of the fault, cabinet fan, PSU or PSU fan is shown on the Cabinet Attributes Web Admin page (PGM 197).

  • Page 385: Call Forward, Attendant

    2. If the System Attendant activates Unconditional Call Forward, the receiving station will receive Attendant calls and recall ring. In addition, if the receiving station is an iPECS Phone, the user will be able to activate features normally reserved for a Main Attendant.

  • Page 386: Call Forward Co/Ip Off-Net

    Feature Description & Operation Manual Issue 6.0d1 6.8 CALL FORWARD CO/IP OFF-NET Description The System Attendant can forward incoming CO/IP calls to a remote “Off-Net” location. Calls are forward via a Speed Dial bin. When a call is received, the system will automatically place a call using the Speed Dial number, dialing the number and connecting the incoming call in an Unsupervised conference.
  • Page 387 Feature Description & Operation Manual Issue 6.0d1 Programming STATION 1 Call Forward (PGM 111-Btn 2) 2 Off-Net Forward (PGM 111-Btn 14) SYSTEM 1 Off-Net Prompt Usage (PGM 160-Btn 11) 2 DTMF Repeat Tone Usage (PGM 160-Btn 15) 3 System Attendant Assignment (PGM 164-Btn 1)

  • Page 388: Call/Queuing

    Feature Description & Operation Manual Issue 6.0d1 6.9 CALL/QUEUING Description Any station can call the Attendant by dialing the Attendant Call code “0”. When an Attendant call experiences a busy, the call is queued to the Attendant group. The call will be delivered to the first available Attendant.

  • Page 389: Day/Night/Timed/Scenario Ring Mode

    Feature Description & Operation Manual Issue 6.0d1 6.10 DAY/NIGHT/TIMED/SCENARIO RING MODE Description The system clock automatically controls the Ring Mode. Ring assignments are applied based on the time of day and day of week. Four modes of ring (Ring Assignments) are provided, Day, Night ,Timed and Scenario.
  • Page 390 Feature Description & Operation Manual Issue 6.0d1 Related Features  System Clock Set  CO/IP Ring Assignment  LBC (Loud Bell Control)  Dialing Restrictions  Auto Service Mode Control  System Call Routing Hardware...

  • Page 391: Dss Consoles

    The system allows an unlimited number of DSS/LS Consoles to be installed in the system. Up to 1 DSS/DLS consoles may be associated with a station connected to an iPECS-Micro, and up to 3 DSS/DLS consoles may be associated with a station connected to an iPECS-50 or 100 and up to 9 may be associated with a station for all other system configurations.
  • Page 392 MAP 3 Flex 1 ~ 42 CO 01~42 iPECS-Micro Flex 1 ~ 5 CO 01~05 Table 6.11-3 DSS/DLS button maps — iPECS-300 & 600 & 1200 Maps 1 to 9 MAP 1 Flex 1 Atd Override Flex 2 All Call Page...
  • Page 393 Feature Description & Operation Manual Issue 6.0d1 Table 6.11-3 DSS/DLS button maps — iPECS-300 & 600 & 1200 Maps 1 to 9 MAP 2 Flex 1 ~ 48 Station 136~183 MAP 3 Flex 1 ~ 48 Station 184~231 MAP 4...

  • Page 394: Disable Outgoing Co/Ip Access

    Feature Description & Operation Manual Issue 6.0d1 6.12 DISABLE OUTGOING CO/IP ACCESS Description The System Attendant can place CO/IP lines out-of service, disabling outgoing calls on the CO/IP path. This is normally done should an undetected fault interrupt service on a CO/IP path.

  • Page 395: Dnd Override

    Feature Description & Operation Manual Issue 6.0d1 6.13 DND OVERRIDE Description A station in the DND mode generally cannot receive an incoming call. The Attendant and the Secretary station of an Executive/Secretary pair however may override the DND status to signal the station of an awaiting call.

  • Page 396: Emergency Call Attendant Alert

    Feature Description & Operation Manual Issue 6.0d1 6.14 EMERGENCY CALL ATTENDANT ALERT Description When a station places a call to an Emergency number, the attendant receives an emergency call alert. The alert includes an alert tone and display of the emergency call information, which continues until the Attendant resets the alert.
  • Page 397 Feature Description & Operation Manual Issue 6.0d1 Conditions Related Features  Alarm Signal/Door Bell  Emergency Call E-911 (caller location) Support  Emergency Call Hardware...

  • Page 398: Ez-Attendant

    Attendant functionality to simplify Attendant control of features and functions including displays of call, user and system status. ez-Attendant operates in conjunction with the Attendant’s iPECS Phone to simplify operation and expand features and functions available to the Attendant. For further information on ez-Attendant, refer to the ez-Attendant Installation and User Guide.

  • Page 399: Feature Cancel

    Feature Description & Operation Manual Issue 6.0d1 6.16 FEATURE CANCEL Description The System Attendant can cancel features such as DND, Call Forwarding and Pre-defined or Custom Messages that are active at other stations. Operation To deactivate DND/Call Forward/Pre-selected Message for other stations 1.

  • Page 400: Intrusion

    Feature Description & Operation Manual Issue 6.0d1 6.17 INTRUSION Description An Attendant can intrude upon an active station conversation. When the Attendant intrudes an Intrusion Tone is provided, if assigned, and a conference is established between the Attendant, station, and the CO/IP party.

  • Page 401: Lcd Display Format Control

    Description The System Attendant can select the format of the time and date provided to the LCD of all iPECS Phones in the system. The System Attendant can select (toggle between) two formats for both time and date. The formats are:...

  • Page 402: System Clock Set

    Feature Description & Operation Manual Issue 6.0d1 6.19 SYSTEM CLOCK SET Description The System Attendant can set the system Time/Date. Operation System Attendant To set the system clock 1. Press the [PGM] button. 2. Dial “041”, the Attendant Station Program code.
  • Page 403 Feature Description & Operation Manual Issue 6.0d1 Related Features  LCR (Least Cost Routing)  SMDR (Station Message Detail Recording)  Auto Service Mode Control  Automatic System Time Synchronization  Automatic System Daylight Savings Time  Day/Night/Timed/Scenario Ring Mode...

  • Page 404: Ip-Attendant

    Feature Description & Operation Manual Issue 6.0d1 6.20 IP-ATTENDANT Description The IP-Attendant is a Windows based PC application that provides a visualization of the Attendant functionality to simplify Attendant control of features and functions including displays of call, user and system status.

  • Page 405: Slt

    Feature Description & Operation Manual Issue 6.0d1 7. SLT 7.1 BROKER CALL Description Broker Call allows an SLT user to engage in two (2) calls, alternating between the two parties, so that the conversation with each party is private.
  • Page 406 Feature Description & Operation Manual Issue 6.0d1 5. During a Camp-On Broker Call, if the active party disconnects from the SLT, the SLT user receives error tone. The SLT user may momentarily press the hook- switch to retrieve the held party or go on-hook and receive recall.

  • Page 407: Howler Tone

    Feature Description & Operation Manual Issue 6.0d1 7.2 HOWLER TONE Description When an SLT station goes off-hook and does not initiate dialing in the Dial tone timer duration, delays dialing between digits in excess of the inter-digit time or stays off-hook at the completion of activating a feature or program, the station will receive howler tone as an error indication and the call attempt will be abandoned.

  • Page 408: Slt Message Wait Indication

    Feature Description & Operation Manual Issue 6.0d1 7.3 SLT MESSAGE WAIT INDICATION Description All SLT devices will receive a “Stutter” dial tone as an audible Message Wait Indication. In addition, industry standard Message Waiting telephones may be connected to the system.

  • Page 409: Slt Name Entry

    Feature Description & Operation Manual Issue 6.0d1 7.4 SLT NAME ENTRY Description A SLT user has the capability to program the user name so that a calling user with an LCD can see the name instead of the station number.

  • Page 410: Transfer Cli To Slt

    Feature Description & Operation Manual Issue 6.0d1 7.5 TRANSFER CLI TO SLT Description A SLT phone can be received CLI from internal caller instead of station number by programming when it’s transferring. Operation To transfer to SLT when it’s CO call 1.

  • Page 411: Slt Flash Mode

    Feature Description & Operation Manual Issue 6.0d1 7.6 SLT FLASH MODE Description SLT Flash works as following option. 0 : Flash Transfer - Flash detected, then the line is held and the line goes to waiting state. 1 : Flash Drop - Flash detected and Line is disconnected.

  • Page 412: Sip Extension

    Feature Description & Operation Manual Issue 6.0d1 8. SIP EXTENSION 8.1 REGISTRATION Description iPECS-LIK supports standard protocol equipped SIP Phone including series of Ericsson-LG SIP Phone Extension. Operation SIP Phone Self Programming Network Configuration 1. IP mode : Static(Fixed) / DHCP 2.
  • Page 413 Feature Description & Operation Manual Issue 6.0d1 5. Call Blocking … and so on Other Configurations 1. Answer Mode 2. Key, Tone 3. Digit Map (if SIP Phone support dial by Digit Map solution) : If you can utilize SIP Phone’s programmable Dial Digit Map, you can make immediate sending out dials w/o press [SEND] or “#”...
  • Page 414 Feature Description & Operation Manual Issue 6.0d1 Examples) If “Save” is OK, it means that you can use the Extension number. 4. Lock Key Install. − Need not Lock Key : Ericsson-LG LIP8002, WIT400H, Yamaha ACT-50(PJP-50) − Need Lock Key (Number of SIP Extension Copies) : Other SIP Phones except...
  • Page 415 Feature Description & Operation Manual Issue 6.0d1 7. For Keep Alive usage, we recommend Keep Alive Usage ON – the “OPTIONS” message. if a SIP Phone does not support “OPTIONS” message then you can implement a portion of Keep Alive by this Re-Registration. In that case, set the Registration Timer to 60 seconds we recommend.
  • Page 416 Feature Description & Operation Manual Issue 6.0d1 − SIP Phone Self Programming - DTMF Type : INFO or a specific INFO type if there is in select list. 4. By Provisioning for Ericsson-LG SIP Phone, DTMF Type of Phone is automatically set to INFO Type.
  • Page 417 Support up to 200 channels (SIP extension + CO trunk) simultaneously  MFIM100: Support up to 100 channels (SIP extension + CO trunk) simultaneously  iPECS-50A/B, Micro:  Support SIP extension and CO trunk according to the maximum station and CO lines.

  • Page 418: Provisioning

    Feature Description & Operation Manual Issue 6.0d1 8.2 PROVISIONING Description By default, you do not need to implement provisioning. Provisioning is only for Ericsson-LG SI Phone types. If you do not want to implement provisioning, you can set the same attributes in SIP Data / SIP Phone Attributes(211) per a SIP Extension or by range.
  • Page 419 Feature Description & Operation Manual Issue 6.0d1 : this will be useless if [SIP Phone Attributes (PGM 126) - Registration Timer Usage] is ON 2. SIP Extension’s Local UDP/TCP/TLS Port number 3. Proxy Port : Server port number in sight of SIP Extension toward MFIM 4.
  • Page 420 Feature Description & Operation Manual Issue 6.0d1 Step 3) Start Up SIP Server : connect COM1 and enter into maintenance mode, and type maint> sipstack start // “SIP stack:start(kill/start/refresh)” will be displayed ATTRIBUTE DESCRIPTION RANGE DEFAULT CONFTYPE Mandatory, select one of Ericsson-LG SIP...
  • Page 421 Feature Description & Operation Manual Issue 6.0d1 ATTRIBUTE DESCRIPTION RANGE DEFAULT System Setting Feature Sync. ON : Do Not Disturb and Call Forward feature synchronization with system when SIP Phone set the call feature in phone side. Save : save provisioning for the specified common CONFTYPE or specific SIP Extension with Private...

  • Page 422: Make Call

    Feature Description & Operation Manual Issue 6.0d1 8.3 MAKE CALL Description There are three types of call setup – Station Call, CO Call, System Call Feature Implementation. Operation Making Station Call Setup 1. Dial Station Number. 2. If ‘Dial Digit Map’ is programmed, SIP Phone will send call setup immediately.
  • Page 423 Feature Description & Operation Manual Issue 6.0d1 SLT Speed Dial Access DND/FWD Cancel Alarm Reset Group Call Pick-Up Universal Night Answer Account Code With Bin Walking COS Call Park Locations Station Group Pilot Number Station User VSF Features Access...
  • Page 424 Feature Description & Operation Manual Issue 6.0d1 Hardware...

  • Page 425: Call Answer

    Feature Description & Operation Manual Issue 6.0d1 8.4 CALL ANSWER Description A SIP Phone will accept a call when it receives call on idle state. On busy state, it is different according to ‘Call Wait’ supported or not. Operation...

  • Page 426: Call Hold

    Feature Description & Operation Manual Issue 6.0d1 8.5 CALL HOLD Description SIP Phone make a call on hold. The other party goes to held state and hear Music On Hold (MOH). Operation Make a Call On Hold 1. Press [HOLD] button.

  • Page 427: Call Transfer

    Feature Description & Operation Manual Issue 6.0d1 8.6 CALL TRANSFER Description SIP Phone supports Consultation Transfer and Blind Transfer. Consultation Transfer is also separated to Screened and Unscreened Transfer by System. Operation Consultation Transfer 1. During talking on a call, press [TRANSFER] button.

  • Page 428: Call Forward

    Feature Description & Operation Manual Issue 6.0d1 8.7 CALL FORWARD Description LIK System support Call Forward by SIP Phone. SIP Phone also can utilize Call Forward Feature of System. Operation Call Forward Authority ON 1. System Admin – Station Data – Station Attributes(111-113) – Call Forward : ON Call Forward setting by SIP Phone 1.

  • Page 429: Do Not Disturb (Dnd)

    Feature Description & Operation Manual Issue 6.0d1 8.8 DO NOT DISTURB (DND) Description LIK System support Do Not Disturb (DND) by SIP Phone. SIP Phone also can utilize Do Not Disturb Feature of System. Operation DND setting Authority ON 1.

  • Page 430: Conference

    Feature Description & Operation Manual Issue 6.0d1 8.9 CONFERENCE Description SIP Phone who has 3-way conference capability can make conference call by Phone itself without utilize system’s conference feature. Also, SIP Phone can utilize system’s conference feature – Conference Room and Conference Group. To serve system conference for SIP Phone, a mixing device - MCIM is required.

  • Page 431: Call Wait & Broker Call

    Feature Description & Operation Manual Issue 6.0d1 8.10 CALL WAIT & BROKER CALL Description When SIP Phone receives second call wait, user can switch talking to each other. There are a few kinds of call wait and according to the type of call wait operation of switching talk is different.

  • Page 432: Call Park

    Feature Description & Operation Manual Issue 6.0d1 8.11 CALL PARK Description SIP Phone user can park a talking call to system’s Call Park Location. And the other Station user can retrieve the parked call. The parking operation is ‘Blind Transfer’.

  • Page 433: Mcim Requirement For Sip Phone

    Feature Description & Operation Manual Issue 6.0d1 8.12 MCIM REQUIREMENT FOR SIP PHONE Description For SIP Phone, system should be equipped MCIM module to serve below features. 1. Conference Room 2. Conference Group 3. Voice Over 4. Intrusion 5. Automatic Two-Way Recording...

  • Page 434: Voip Or Voim8/24 Requirement For Sip Phone

    Feature Description & Operation Manual Issue 6.0d1 8.13 VOIP OR VOIM8/24 REQUIREMENT FOR SIP PHONE Description For SIP Phone, system should be equipped VOIP or VOIM8/24 module to serve below features. 1. CO Line for H323, Networking, SIP Trunking 2.

  • Page 435: Call Trace Of Sip Extension For Debugging

    Feature Description & Operation Manual Issue 6.0d1 8.14 CALL TRACE OF SIP EXTENSION FOR DEBUGGING Description If debugging is required, you can set call trace on MFIM for SIP Extensions. Operation Basic t s call t s rawdata t b [slot#]...

  • Page 436: Dss/Blf (Busy Lamp Field)

    Feature Description & Operation Manual Issue 6.0d1 8.15 DSS/BLF (BUSY LAMP FIELD) Description BLF feature is supported with LG SIP Phone (SIP-88xx). Operation To set DSS/BLF feature in SIP-88xx 1. Enter the SIP-88xx Web administration. 2. Enter the Button Assignment menu.

  • Page 437: Sip Video Call

    Feature Description & Operation Manual Issue 6.0d1 8.16 SIP VIDEO CALL Description Video Call feature is added. Operation To place Video call from SIP-88xx 1. Dial the counterpart Video phone number and press [VIDEO CALL] button. Or press [VIDEO CALL] button and dial the counterpart Video phone number.

  • Page 438: Sip Virtual Mobile Extension (Vmex)

    133. 1. The Public user calls 084707405 (LIP 105) and an Invite [A] is sent to iPECS. 2. LIP 105 has MEX and the call should be routed to MEX 105.
  • Page 439 1. MEX 105 calls the Public user 08920533 and an Invite [B9 is sent to iPECS. 2. iPECS detects that it is a MEX call by finding the prefix 9999 in the To header. iPECS checks if the number in the From header exists in MEX table (pgm 236).
  • Page 440 Feature Description & Operation Manual Issue 6.0d1 − When LIP 200 calls MEX 105 it should display 200. − When MEX 105 calls LIP 200 it should display 105. Conditions 1. There is no linked hard phone in system.
  • Page 441 Feature Description & Operation Manual Issue 6.0d1 2. Unregister VMEX − SIP Data / PGM 215 − check a station or stations and implement ‘delete’ button operation − When a station is unregistered from VMEX it goes to ‘Out Of Service’ state automatically.
  • Page 442 Feature Description & Operation Manual Issue 6.0d1 4. VMEX Connection Table − SIP Data / PGM 216 − Number of table is 10 because there can be some of different trunk over different SIP service provider. − Proxy IP : IP address of VMEX over SIP service provider −...
  • Page 443 Feature Description & Operation Manual Issue 6.0d1 5. RTP Connection − VMEX is registered as a ‘remote’ mode phone by default. And there need one VOIP relay channel between VMEX and internal local mode station, CO, VSF/VMIM or misc device.
  • Page 444 Feature Description & Operation Manual Issue 6.0d1 7. DSP implementation for VMEX − same as normal SIP extension − VOIP RTP relay channel will be utilized dynamically when need to serve MOH, Ringback/Busy Tone, Paging and so on. −...

  • Page 445: Sip Virtual Co Line (Vcol)

    Feature Description & Operation Manual Issue 6.0d1 8.18 SIP VIRTUAL CO LINE (VCOL) Description Virtual channel without DSP usage for SIP trunk. Voice and Video is direct between end sides. Support only DTMF type Operation 1. Incoming call from SIP trunk to system Voice or Video call from external via SIP Virtual CO line.
  • Page 446 Feature Description & Operation Manual Issue 6.0d1 (‘CO VoIP Mode’ in PGM 141 is set to ‘SIP Only’ automatically) c.f) ‘RTP Diversion Method’ was added in PGM 133. But currently it is only for VCOL. If we do not need this visible then I will remove or make this display only later −...
  • Page 447 Feature Description & Operation Manual Issue 6.0d1 5. RTP Connection − RTP is Non-Recursing by default and it is forced to be 6. DTMF − Outband signaling only (‘DTMF Type’ in PGM 133 is ‘INFO(DTMF RELAY)’ and this is called CISCO type) −...

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