Hardware Repair - Zhone MXK Hardware Installation Manual

Hardware repair

If the product malfunctions, all repairs must be authorized by Zhone with a
Return Merchandise Authorization (RMA) and performed by the
manufacturer or a Zhone-authorized agent. It is the responsibility of users
requiring service to report the need for repair to GSS as follows:
•
Complete the RMA Request form (http://www.zhone.com/account/sr/
submit.cgi) or contact Zhone Support via phone or email:
Hours of operation:
E-mail:
Phone:
•
Provide the part numbers and serial numbers of the product(s) to be
repaired.
•
All product lines ship with a minimum one year standard warranty (may
vary by contract).
•
Zhone will verify the warranty and provide a repair quote for anything not
under warranty. Zhone requires a purchase order or credit card for
out-of-warranty fees.
Contacting Global Service and Support
Monday Friday, 6:30am-5:00pm (Pacific Time)
support@zhone.com (preferred)
877-946-6320 or 510-777-7133, prompt #3, #2
MXK Hardware Installation Guide
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