Contacting Global Service And Support; Technical Support - Zhone MXK Hardware Installation Manual

About This Guide

Contacting Global Service and Support

Technical support

8
MXK Hardware Installation Guide
If your product is under warranty (typically one year from date of purchase)
or you have a valid service contract, you can contact Global Service and
Support (GSS) with questions about your Zhone product or other Zhone
products, and for technical support or hardware repairs.
Before contacting GSS, make sure you have the following information:
•
Zhone product you are using
•
System configuration
•
Software version running on the system
•
Description of the issue
•
Your contact information
If your product is not under warranty or you do not have a valid service
contract, please contact GSS or your local sales representative for a quote on a
service plan. You can view service plan options on our web site at
http://www.zhone.com/support/services/warranty
The Technical Assistance Center (TAC) is available with experienced support
engineers who can answer questions, assist with service requests, and help
troubleshoot systems.
Hours of operation
Telephone (North America)
Telephone (International)
E-mail
The Web is also available 24 x 7
to submit and track Service
Requests (SR's)
If you purchased the product from an authorized dealer, distributor, Value
Added Reseller (VAR), or third party, contact that supplier for technical
assistance and warranty support.
Monday - Friday, 8 a.m. to 5 p.m, Pacific
(excluding U.S. holidays)
877-ZHONE20 (877-946-6320)
510-777-7133
support@zhone.com
www.zhone.com/support