Arris DCX3510-M User Manual page 40

Troubleshooting
Problem
There are black bars on
all four sides of the
picture
Colors do not appear
correctly
with OCAP Software DCX3510-M • User Guide
365-095-25385-x.1
Possible Solution
This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox
format. To confirm, wait for a commercial or look for a graphic, such as a network
logo. If the commercial fills the screen from top to bottom, or the graphic appears
below the active video, the program is being letterboxed by the broadcaster. You
can minimize this by activating the zoom feature on the TV.
A broadcaster may include black bars on either side of a wide screen broadcast. This
is called a "hybrid" aspect ratio and results in a black border surrounding the video
on a 4:3 TV. Because this is part of the broadcast, the DCX set-top cannot correct the
video. You may be able to minimize the border using the zoom feature on the TV.
Be sure to match up each signal to the same YPbPr connection on the TV, otherwise
the colors will not appear correctly on your TV.
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