Arris IPC4100 Installation And Operation Manual
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Arris IPC4100 Installation And Operation Manual

Arris IPC4100 Installation And Operation Manual

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IPC4100 Release 1.0
Installation and Operation Guide
STANDARD 365-095-33577 Revision x.1
June 2018
© 2018 ARRIS Enterprises LLC. All Rights Reserved.

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Summary of Contents for Arris IPC4100

  • Page 1 IPC4100 Release 1.0 Installation and Operation Guide STANDARD 365-095-33577 Revision x.1 June 2018 © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 2 ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products.

  • Page 3: Table Of Contents

    Connecting homes with multiple existing cable drops ........... 15 Connecting the home router – embedded MoCA ONT .......... 15 Reviewing the IPC4100 installation steps ............... 16 Connecting a High-Definition TV (HDTV) for video ..........17 Connecting an HDTV and an A/V receiver for video ..........17 Performing remote control operational check ............
  • Page 4 Keypad Status ......................81 d13 DRM Info ........................82 d14 OTT Session History ....................83 Troubleshooting ....................84 Definitions, Acronyms and Abbreviations .............. 89 ARRIS Contacts ...................... 91 STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 5: Important Safety Considerations

    Be sure to follow these requirements during transportation and installation. During transportation to the subscriber home Transport the IPC4100 in its shipping box or an equally padded container.  Do not expose the terminal to rain or moisture.

  • Page 6: During Installation

    Install the IPC4100 so that its position does not interfere with its proper ventilation. For  example, do not place the IPC4100 on a bed, sofa, rug, or similar surface that could block the ventilation openings. Install the IPC4100 away from heat sources such as radiators, heat registers and stoves.

  • Page 7: Fcc Compliance

    FCC declaration of conformity ARRIS Enterprises, LLC., 3871 Lakefield Drive, Suwanee, GA 30024, declares that the IPC4100 set-tops comply with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. STANDARD 365-095-33577 Revision x.1...

  • Page 8: Product Features

    Built-in MoCA® 2.0  802.11ac Wi-Fi home networking  As with all ARRIS digital set-tops, the hardware features are enabled by core operating and third-party application software. IPC4100 Standard features Industry-standard video, audio, and data outputs ...

  • Page 9: Standard Miscellaneous Features

    Chapter 3: Standard Miscellaneous Features Messaging capabilities  Digital diagnostics  Four-digit, seven-segment LED display  STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 10: Ipc4100 Rear Panel

    Chapter 4 IPC4100 rear panel The IPC4100 rear panel contains ports and connectors for video, audio, RF cabling, data output, and data interface. Some connectors are not enabled and require application software support. Figure 1: IPC4100 Rear Panel Port/Connector Description...

  • Page 11: Ipc4100Front Panel

    Chapter 4: IPC4100Front panel The IPC4100 front panel provides the mechanical Power/Standby button and the LED Clock/Channel number display. IPC4100 Front Panel Description Component Power Display Indicates if power is on (green) or off (no light). Reboot Indicates if gateway is rebooting.

  • Page 12: Completing Prerequisites

    Figure 2: Set-Top Box MAC Address Checking the home coaxial network topology This procedure assumes you are networking at least one IPC4100 and one or more IP Client STBs. Before you install the IPC4100, do the following: 1. Create a table listing for each of the following: STANDARD 365-095-33577 Revision x.1...
  • Page 13 This loss, combined with loss from a splitter, causes marginal MoCA network performance. 6. If you make any changes to the network, repeat steps 1 and 2. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 14: Determining The Video Connection Option

    HDMI is compatible with DVI. If the TV has a DVI  input, you can use an HDMI-to-DVI converter cable or adapter to connect to the IPC4100 HDMI connector. If DVI is used, a separate audio connection to the TV will be needed.

  • Page 15: Connecting The Home Router

    1. Connect the coaxial cable you routed from the ONT to the coax/MoCA port on the home router. 2. Make sure the router is powered ON. 3. Enable Dynamic Host Configuration Protocol (DHCP) on the router. Follow the instructions provided with the router. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 16: Reviewing The Ipc4100 Installation Steps

    HDTV. If the TV has no HDMI input but does have a DVI input, connect a DVI-to-HDMI adapter or cable to the HDMI out connector on the IPC4100 set-top and the DVI-HDTV connector on your TV. b. Standard-Definition TV - Connect the composite video connector using a composite (RCA phono) cable.

  • Page 17: Connecting A High-Definition Tv (Hdtv) For Video

    1. If the TV has an HDMI input, connect it to the HDMI output on the IPC4100. 2. If the TV has a DVI input, connect it to the HDMI output on the IPC4100 using an HDMI-to-DVI converter cable or adapter.
  • Page 18 Chapter 6: ® Figure 4: High-Definition TV (HDTV) and an A/V Receiver for Video Connection STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 19: Performing Remote Control Operational Check

    After the IPC4100 and IP Client set-tops are connected to the home network and the IPC4100 is powered ON, an automatic pre-health check is performed to identify any potential connection problems.

  • Page 20: Starting The Auto-Provisioning Process

    3. Press OK on the IPC4100 remote control when the Verizon Welcome screen displays. 4. Note: If Prok, PrOK, or PrOH appears on the IPC4100 front panel LED display, press the OK button on the IPC4100 top panel or hand-held remote.

  • Page 21: Reviewing Sample Ipc4100 Self-Test Screens

    In some cases, the actual data may differ from the examples provided. Figure 5: Welcome screen STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 22 Chapter 7: Figure 6: Welcome-Start Activation screen Figure 7: Step 1:-Coax Connection test screen STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 23 Chapter 7: Figure 8: Step 2: Software Download test screen Figure 9: Step 3: Activation screen STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 24 Chapter 7: Activation Complete screen (1of 2) Activation Complete screen (2 of 2) STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 25: Accessing The Basic User Interface (Bui)

    Select Diagnostics to navigate to the onscreen diagnostics. b. Select User Settings to navigate to the high-definition video User Settings menu. 2. Method 2 – Power ON the IPC4100 and then immediately press the Select key (or OK key) on the IR remote control twice.

  • Page 26: Optimizing High-Definition (Hd) Settings

    (page 25) for more information. • Power OFF the IPC4100 and immediately press the Select key and then press the Menu key on the remote control. If the TV is ON, the on-screen menu will display the user settings that you can configure.
  • Page 27 2160p60 — The RCM set-top will present programs in the High-Definition  2160p60 format (3840 x 2160 pixels). Some televisions may only support certain video formats. Please consult your STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 28: Viewing Additional Hdmi Settings

    Resets all the User Setting configurable parameters to their default values. Defaults Viewing additional HDMI settings The Additional HDMI Settings menu is used to configure advanced options that affect the operation of the IPC4100 with HDMI and DVI display devices. Adjustable options include: Display mode  Color Space ...
  • Page 29 HDMI — The IPC4100 is optimized to work with an HDMI television or home theater receiver. DVI — The IPC4100 is optimized to work with a DVI television or display device (connected via an HDMI-to-DVI adapter). Color Space The Color Space setting allows you to adjust the color space used by the IPC4100 to generate the video signals on the HDMI output.
  • Page 30 (TV or home theater receiver) when that device was first connected to the IPC4100. L-PCM — The IPC4100 will provide all audio in the Linear Pulse Code Modulation digital audio format. The L-PCM format is widely supported by most HDMI televisions and home theater receivers.

  • Page 31: Additional Closed Caption Settings

    Customizable options include font size, font style, font color, and font opacity. You may also select to view different closed caption services if these are included within the broadcast program. Figure 13: Additional Closed Caption Settings Screen STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 32 Chapter 9: Table 2. Additional Closed Caption Settings Fields Field Description Service Selection Sets the service used by the IPC4100 to render (draw) the closed captions: Analog This setting affects closed captions for digital standard definition services. Available options: CC1 (default), CC2, CC3, CC4, T1, T2, T3, or T4...
  • Page 33 Background Color Sets the background color for closed captions. Available options: Auto (Default) White Black Green Blue Yellow Magenta Cyan Background Sets the background opacity for closed captions. Available options: Opacity Auto (default) STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 34: Graphics Overlaying The Video

    Select this option and press the ► key. Graphics Overlaying the Video The IPC4100 can generate graphics that overlay the video programming or fill the entire television screen. Common examples include on screen menus (such as the User Setting menu), closed captions, and IPG. The IPC4100 overlays these graphics whenever you open a menu, enable closed captions, or scroll through a program grid.
  • Page 35 Chapter 9: Diagnostics are displayed on the IPC4100 front panel display. You can access, control, and navigate through the diagnostic screens using the IPC4100 front panel controls or remote control. The diagnostics confirm proper installation, including the following: Checking error states and signal integrity ...

  • Page 36: Configuring Diagnostics

    Diagnostics main menu. This method will power OFF the application and is not recommended if diagnostic information is needed for video or session status. The Diagnostics main menu will display and d01 will appear in the IPC4100 display panel window.

  • Page 37: D01 Viewing General Status

    3. Select E from the main menu or press Power to exit. d01 Viewing General Status This diagnostic displays system status information on the front panel. The information is updated each time the diagnostic is displayed. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 38 The manufacturer and product family (in hexadecimal). Family ID (SW) Model ID The model (in hexadecimal). Settop Local Time The local time configured by the system DST Active Indicates Daylight Savings Time STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 39 Boot Inform Window Indicates the time window configured for the TR-069 inform delay. Type of Last Successful Inform Time of Last Successful Inform Type of Last Failed Inform Time of last Failed Inform STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 40 Indicates the Activation Status as provisioned by the headend as True or False (may be VMS or Client Activation Status, depending upon the product). Location State Code County Subdivision County Code Reset Information STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 41: D02 Unit Address / Security

    Chapter 10: d02 Unit Address / Security This diagnostic displays the unit address of the M-Card (cable card), if inserted in the M-Card™ DEVICE ONLY slot. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 42 ‘Unsupported CARD’ if the inserted CableCARD is not an M-CARD. CableCard ID The unique identifier provided by the CableCARD. Host ID The unique identifier in the RCM Device Certificate. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 43 Version number provided by the CableCARD. 2nd Version Version number provided by the CableCARD. Serial Number The CableCARD Serial Number provided by the CableCARD. MAC Address The CableCARD MAC Address provided by the CableCARD. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 44: D03 Code And Download Menu

    Chapter 10: d03 Code and Download Menu This diagnostic includes information about the firmware loaded in flash memory and all non-volatile code objects that are installed on the RCM. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 45 Chapter 10: If a download is in progress, the completion percentage for the current download will display on the IPC4100 front display panel. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 46 Code Installation Time from the MRL when the product must start to download. Must Start Time Code Installation Date and time (local time) when the code installation was started. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 47 MRL Source IP Address Source IP address of the server. For multicast, this server is responsible for Multicasting the MRL file. For unicast, the STB downloads the MRL file from this server. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 48 Download PID detected for the M-Card Object MCard DL Segment Count Download segment count, if M-Card object is in the process of downloading. MCard DL Status Download status from M-Card: STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 49 Version of the software object loaded / downloading onto the set-top. Object Size Indicates the object size. Status of the object download, expressed as a text string, which may Status include: Available  Download-in-progress  Download-Completed  STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 50 IP address of the server from which the object is downloaded. In the Address case of Multicast, it represents the Source IP. Current DL Server Type of download server currently being used: Type Multicast  Unicast   STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 51: D04 Channel And Session Menu

    Current Channel Status. Six screens will display for the six IB tuners and a seventh screen will display for the IP stream. The following screens illustrate information for IB tuner 1, IB Tuner 2, and IP Stream: STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 52 Chapter 10: STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 53 Indicates that the current program was already purchased for viewing EPOCH Num Indicates the Identifier of the IPPV EPOCH. Authorization The service authorization reason is displayed in Reason hexadecimal format. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 54 Operating Mode of IGMP Transport Error Count Current Filter List Number of Groups Joined Current Group Joined Job Time Mapped MAC addresses Transcoder Parameters Transcoder SW version Transcoder 4K Input Video? STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 55: D07 Audio / Video Status

    Session Types Session Status Asset ID d07 Audio / Video Status This diagnostic displays the Audio / Video status. The information is updated each time this diagnostic is displayed. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 56  Surround - Audio mode is surround sound  5.1 - Audio mode is Dolby Digital 5.1 surround  sound 7.1 - Audio mode is Dolby Digital 7.1  STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 57 Includes the aspect ratio (4:3 or 16:9), the screen pixel size (nnnnXnnnn), pixel display (i for interlaced, p for progressive), and frames per second (24, 25, 30, 60). 3D TV Mode 3D TV Format Figure 15: STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 58: D06 Memory And Cpu Status

    Chapter 10: d06 Memory and CPU Status This diagnostic displays the IPC4100 series memory configuration. The information is updated when the diagnostic is displayed. Note: The Memory Configuration table will increase and scroll to multiple pages depending on the number of processes detected.
  • Page 59 Indicates the connector mode: DVI or HDMI Color Space Indicates the color space used over the HDMI connection: YCC or RGB Device Connected Indicates whether a device is connected to the HDMI  STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 60 Video transmission — Indicates whether the IPC4100 is transmitting video over the HDMI port HDCP Enabled Indicates whether the IPC4100 is using HDCP to encrypt video transmitted over the HDMI link — Yes or No. If the Video Xmission status is Not Active, the HDCP Enabled status...
  • Page 61 Extended Display Identification Data (EDID) register for the connected device. Side by Side Indicates if 3D ‘Side by Side was detected: Yes or No Top Bottom Indicates if 3D ‘Top Bottom’ was detected: Yes or No STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 62: D8 Connected Home

    Describes the link type: MoCA, Ethernet, or None The value is set to None to indicate that a connection is not established yet. LAN MAC Address MAC address assigned to the Local Area Network STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 63 MoCA Node Network MoCA Phy Rates MoCA Power and Attenuation Level MoCA Packet Counts MoCA QoS Ethernet H/W Configuration Registered Client List DHCP Link Status LAN and QoS STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 64: Moca Node Network

    Node ID: MoCA-assigned node ID associated with the connected device. The NodeID ranges from 0-7 for devices in the MoCA 1.0 network. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 65: Moca Tx And Rx Phy Rates

    Pw: There is insufficient power at the node. Note: The warning indicators will appear next to the node ID when the condition occurs. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 66: Moca Power And Attenuation Level

    STB being polled. MoCA Rx Power The RF receive power level at the STB being polled expressed in dBm for the link between the STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 67: Moca Rx Packet Counts

    5 will represent the PER 5E-7. Uncorrectable Packet Count MoCA received uncorrectable packet count for each direct link between the local device and each MoCA node on the MoCA network, if available. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 68: Moca Short Term Packet Counts

    Short Term Uncorrectable MoCA received short term uncorrectable packet Packet Count count for each direct link between the local device and each MoCA node on the MoCA network, if available. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 69: Moca Priority Qos

    The priority code point setting of a particular traffic type as defined by IEEE 802.1p. Possible values: N/A indicates Priority is not assigned DSCP Mark DSCP value to be used. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 70: Ethernet Hardware Configuration

    The link speed expressed in Mbps. Possible values: 10, 100 and 1000 This parameter indicates whether Duplex mode is Link Duplex enabled (after auto negotiation) for the link. Possible values: True = Enabled False = Disabled STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 71: Registered Client List (Ip Client)

    IP client STBs. An updated list must be supplied when an IP client is added or removed (scroll down the list as the number of registered clients increase). STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 72: Dhcp Link Status

    BHR DNS 1 IP Address IP Address of the DNS server from the DHCP interaction. IP Address of a second DNS server, if detected from BHR DNS 2 IP Address the DHCP interaction. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 73: Lan And Qos

    Priority code point setting of a particular traffic type as defined by IEEE 802.1p. Possible values: N/A indicates Priority is Not Assigned Possible DSCP Mark DSCP value to be used. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 74: D09 Purchase / Poll / Upstream Status

    Purchase / Poll / Upstream Status This diagnostic displays the status of subscriber event purchases. P urchase indicator ON when IP P V Number of is enabled unsent purchases STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 75 Sequence number and time of the last send poll buffer command that was sent by the controller. Poll Acknowledge Sequence number and time of the last Poll Acknowledge message sent by the controller. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 76: D10 In Band Status

    Table 25. In Band Status Fields (Page 1) Field Description Mode The values displayed are: 64 QAM — 64 QAM digital channel  256 QAM — 256 QAM digital channel  STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 77 Indicates the number of correctable and uncorrectable Power digital multiplex errors, up to 9999. It is updated every 5 seconds and reset each time the IPC4100 series is power cycled or another digital multiplex is tuned. The STANDARD 365-095-33577 Revision x.1...
  • Page 78 Indicates the estimated error rates for Uncorrectable Blocks and Correctable Bits. Rates are displayed as a cumulative calculated value from either the last tune or over the last 10 minutes, whichever interval is shorter. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 79: D11 Out-Of-Band (Oob) Status

    Indicates whether the OOB receiver is locked to the carrier: Front Panel Description Carrier locked Carrier unlocked Carrier Lock Loss Indicates the cumulative number of times the OOB tuner STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 80 Displays the packet identifier (PID) stream the IPC4100 series tunes to for EMM data, in hexadecimal. Network PID Displays the network PID to which the IPC4100 is tuned to receive network messages, in hexadecimal. Signal Level/Received Indicates the estimated received power for that Power frequency in dBmV.

  • Page 81: D12 Keypad Status

    OOB is found. Man Freq Only displayed when IPC4100 series is not hunting and the operator presses "menu" button. The operator can then scroll up or down to one of the specific OOB frequencies.

  • Page 82: D13 Drm Info

    Chapter 10: d13 DRM Info PlayReady Widevine STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 83: D14 Ott Session History

    OTT Session History This screen displays the diagnostic displays the OTT Session History. Table 29. OTT Session History Field Description Active OTT Session Info OTT Session Active Digital Rights Management STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 84: Troubleshooting

     firmly and deliberately. Try changing channels using the buttons on the  VMS front panel. Check the batteries in the remote control. Install  new batteries if needed. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 85 Verify that the home theater receiver is set to a  surround sound audio mode (Dolby Digital, Dolby Pro Logic II, Dolby Pro Logic). Verify that the receiver is properly configured to  work with all connected speakers. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 86 Verify on the User Settings menu that closed  captions are enabled on the VMS. Verify that closed captions are enabled on the TV.  Note: Closed captioning may not be available on the current program. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 87 Some widescreen TVs offer a zoom feature that may be able to remove the black bars (see your TV manual for information about zooming 4:3 video). STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 88 Colors do not appear Be sure to match up each signal to the same correctly. Component (YPbPr) connection on the TV. Otherwise, colors will not appear correctly on your STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 89: Definitions, Acronyms And Abbreviations

    Internet Protocol Television KreaTV Americas Local Area Network Light Emitting Diode Media Access Control MoCA Multimedia Over Coax Alliance Media Resource Locator Network Time Protocol Optical Network Terminator Out of Band STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...
  • Page 90 Self-Monitoring, Analysis, and Reporting Technology Set-top box TR-069 Technical Report 069 User Interface Uniform Resource Locator Universal Serial Bus Unicode Transformation Format Video Media Server Wide Area Network Xtensible Markup Language STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide...

  • Page 91: Arris Contacts

    ARRIS Contacts Technical Services For technical support on ARRIS products you can contact us by phone or on the web. By Telephone The Technical Support Center may be reached at: 1-888-944-HELP (4357) On the Web The Ask ARRIS web site gives you web access to service and support tools.
  • Page 92 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com Document Title IPC4100 Installation and Operation Guide Document Number 365-095-33577 Document Revision Document Author Trish Crawford, Michael Chase Document Date 6/21/2018...
  • Page 93 Security Level...

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