Arris DCX525 Installation Manual
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Arris DCX525 Installation Manual

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  • Page 1 INSTALLATION MANUAL DCX525 All Digital High-Definition Set-top...
  • Page 2 ©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
  • Page 3 Transport the cable terminal in its shipping box or an equally padded container. Do not expose the terminal to rain or moisture. All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...
  • Page 4 • Caution: Changes or modifications not expressly approved by ARRIS for compliance could void the user’ s authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 5 Safety and Regulatory Information FCC Declaration of Conformity ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024, 1-215-323-1000, declares that the DCX525 receiver complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

  • Page 6: Table Of Contents

    Native Mode Settings Screen ............................22 Additional HDMI Settings Screen ..........................25 Additional Closed Caption Settings Screen ....................... 27 Subtitle and DVS Settings Screen ..........................29 All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 7: Tables

    Table 8: Advanced Audio/Video Settings Field Definitions ..................32 Table 9: General Status Diagnostic Field Descriptions.................... 35 Table 10: Purchase Status Diagnostic Field Descriptions ..................36 All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...
  • Page 8 Figure 17: Purchase Status Diagnostic Screen ......................36 Figure 18: OOB Status Diagnostic Screen ........................37 Figure 19: DSG Status Diagnostic Screen ........................40 All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...
  • Page 9 Figure 30: Application Specific Information Diagnostic Screen................65 Figure 31: Interactive Status Diagnostic Screen ....................... 66 Figure 32: Connected Home Diagnostic Screens ..................... 68 All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 10: Introduction

    Ethernet port for future home networking applications • Adaptability to various software platforms As with all ARRIS digital cable set-tops, the hardware features are enabled by core operating and third-party application software. Figure 1: Front and Rear Views All Digital High-Definition Set-top DCX525 • Installation Manual ©...

  • Page 11: Features

    External Infrared Receiver Input Standard Miscellaneous Features • Messaging capabilities • Digital diagnostics Getting Help Help with your product is available online and by phone. All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...
  • Page 12 Find technical documentation in the CustomerCare 360 Documentation Center (http://www.arrisi.com/cc360). Get release updates and download software from DigitalCM (digitalcm.arrisi.com). The ARRIS Training Learning Portal provides self-paced product training and course descriptions of instructor-led training classes at http://www.arris.com/support/training. In many cases training can be given at your location.

  • Page 13: Overview

    Ext IR Input — Connects to a remote control receiver accessory cable Power connector * Availability of certain features is dependent upon application support. All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 14: Installation

    Verify that you have the necessary cables and other required items. Cold Reset Procedure This section describes the Cold Reset procedure for the ARRIS DCX525 set-top. The cold reset is generally used by operational and field personnel to accomplish the following: •...

  • Page 15: Cold Reset Method

    2. Plug in a serial connector to the DCX525 and open a terminal window. 3. AC power cycle the set-top. 4. Once the front panel indicator is illuminated after power has been applied to the DCX525, quickly press and release the <Select> button on the remote.

  • Page 16: Video Connection Options

    The RF OUT (coax) connection is a video and audio connection. If you use the RF OUT, no separate audio connection to the TV is required. All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved.

  • Page 17: Audio Connection Options

    This is important when the subscriber has another A/V device such as a DVD player, a secondary VCR, a CD player, or other electronic component. ARRIS recommends connecting the TV to the monitor output so on-screen menus for the receiver can be displayed. (Receivers themselves often have interactive on-screen menus.)

  • Page 18: Installation Overview

    The first step for all connection options is to connect an RF coaxial cable to the cable wall outlet and the Cable In connector on the DCX set-top. All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved.

  • Page 19: Connecting An Hdtv - Single Connection For Video/Audio

    Note: Only one HDTV video/audio connection needs to be made to an HDTV. Note: Solid lines indicate optimum connections. Note: Optional HDMI connection to A/V Receiver shown but not required. All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 20: Connecting An Sdtv - Single Connection For Video/Audio

    This video connection method does not support HD video. If you have an HDTV, see Connecting an HDTV — Single Connection for Video/Audio Figure 4: Connecting an SDTV — Single Connection for Video/Audio All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 21: Connecting An Sdtv And Vcr/Dvd Recorder

    These video connection methods do not support HD video. If you have an HDTV, see Connecting an HDTV — Single Connection for Video/Audio. Figure 5: Connecting an SDTV and VCR/DVD Recorder All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 22: Connecting An A/V Receiver, Sdtv And Vcr/Dvd Recorder

    Note: These video connection methods do not support HD video. If you have an HDTV, see Connecting an HDTV — Single Connection for Video/Audio All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved.

  • Page 23: Figure 6: Connecting An A/V Receiver, Sdtv, And Vcr/Dvd Recorder

    Installation Figure 6: Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 24: Operational Check For The Remote Control

    Press mute to turn the sound off. Press mute again to restore the sound. If the DCX525 does not operate properly, refer to the Troubleshooting section. All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved.

  • Page 25: Configuring The User Settings

    3. Initialize the DCX525 and authorize it for services. 4. Turn the TV on. When using an HDMI connection between the DCX525 and the television, be sure to have the cable connected and the TV powered on before adjusting the video settings. ARRIS recommends certified standard (category 1) HDMI cables for 1080i or 720p resolutions.

  • Page 26: Figure 7: User Settings Menu-No Hdmi Connection

    Configuring the User Settings Figure 7: User Settings Menu—No HDMI Connection If the DCX525 is connected via HDMI to a display device such as a television, the default User Settings menu is updated to reflect this information as shown in the following example.

  • Page 27: Figure 9: User Settings Menu-Available Options Illustrated

    The User Settings menu options available from the main screen are illustrated and defined below. Figure 9: User Settings Menu—Available Options Illustrated All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 28: Table 3: User Settings Menu Field Descriptions

    The DCX525 can detect when the HDMI connection is in use. If you are not using the HDMI connection on the DCX525, the Additional HDMI Settings option is disabled and can’t be selected in the menu..
  • Page 29 HDMI connection. These settings are discussed in Settings more detail later in the manual. If no HDMI device is connected to the DCX525, this option is disabled and can’t be selected in the menu. Closed Turns closed captions off or on.
  • Page 30 Front Panel Allows you to adjust the brightness level of the front panel display. Brightness High — The brightest level. This setting is most useful when using the DCX525 in very brightly lit rooms. Normal — The default brightness level.

  • Page 31: Native Mode Settings Screen

    When using the native mode feature of the DCX525, please exercise caution when selecting the formats from the checklist. If a format is selected that is not compatible with the television, there may be a loss of video whenever the DCX525 is tuned to a channel which is broadcast in that format.

  • Page 32: Table 4: Native Mode Settings Field Definitions

    30 frames per second. This option is only available if the DCX525 is connected to an HDMI display device. If no HDMI connection is detected, this option is disabled and can’t be selected in the menu.
  • Page 33 1080i and 480i formats selected. Return to Main Selecting this option will return you to the User Settings Menu main screen. Menu All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 34: Additional Hdmi Settings Screen

    HDMI-to-DVI adapter). Color Space Allows you to adjust the color space used by the DCX525 to generate the video signals on the HDMI output. YCC 4:4:4 is the default setting. YCC 4:4:4 — Generates video signals within the YCC color space.
  • Page 35 Auto — The DCX525 automatically delays the audio signal on the HDMI output by the amount of time requested by the connected HDMI device. Manual — The DCX525 delays the audio signal on the HDMI output by the amount of time selected for the Lip Sync Delay setting.

  • Page 36: Additional Closed Caption Settings Screen

    Figure 12: Additional Closed Caption Settings menu screen All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 37: Table 6: Additional Closed Caption Settings Field Definitions

    Description Service Selection Sets the service used by the DCX525 to render (draw) the closed captions: Analog — Affects closed captions for analog and digital standard definition services. Available options are: CC1, CC2, CC3, CC4, T1, T2, T3, or T4. The default setting is CC1.

  • Page 38: Subtitle And Dvs Settings Screen

    The Subtitle and DVS Settings menu is used to customize the language and appearance of subtitles and to turn the descriptive video service feature on and off on the DCX525. Subtitles allow a viewer to watch television programs and movies which contain dialogue that is not in the viewer’s native language.

  • Page 39: Table 7: Subtitle And Dvs Settings Field Definitions

    Off — The DVS audio track is not played by the DCX525. On — The DVS audio track is played by the DCX525 if it is included in the program. Note: If the DVS setting is disabled and can’t be selected from the menu, the software installed on the DCX525 can’t support the DVS feature.

  • Page 40: Advanced Audio/Video Settings Screen

    Advanced Audio/Video Settings Screen The Advanced Audio/Video Settings menu is used to customize several advanced audio and video features of the DCX525, most notably the Dolby Volume feature and the Video Sharpness feature. The Dolby Volume feature provides volume normalization across channels, programs, and commercials.

  • Page 41: Graphics Overlaying The Video

    ► key. Graphics Overlaying the Video The DCX525 can generate graphics that overlay the video programming or fill the entire television screen. Common examples include on-screen menus (such as the User Setting menu), closed captions, and IPG. The DCX525 overlays these graphics whenever you open a menu, enable closed captions, or scroll through a program grid.

  • Page 42: Diagnostics

    All sample displays are illustrative; actual data may differ from the examples. Using the Diagnostics To use the diagnostics: 1. Ensure that the DCX525 is installed with the Thin Client software and that it is connected to an AC outlet. 2. Ensure the set-top is powered on.

  • Page 43: General Status

    This diagnostic displays system status information on the OSD. The information is updated each time the diagnostic is displayed. Figure 16: General Status Diagnostic Screen All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 44: Table 9: General Status Diagnostic Field Descriptions

    The current OOB time displayed in global positioning system (GPS) seconds from Nov 4, 2010. It is displayed in Greenwich Mean Time (GMT). All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 45: Purchase Status

    Field Description Unsent The number of purchases in the DCX525 remaining to be polled. It can be an integer from 0 to 63. Unack The number of reports that have not been acknowledged by the controller. It is an integer.

  • Page 46: Out-Of-Band (Oob) Status

    Out-Of-Band (OOB) Status This diagnostic indicates the out-of-band control channel status. The information is updated every five seconds. Figure 18: OOB Status Diagnostic Screen All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 47: Table 11: Oob Diagnostic Field Descriptions

    EMM Provider ID Displays the conditional access stream for the DCX525 in hexadecimal. EMM PID Displays the packet identifier (PID) stream the DCX525 tunes to for EMM data in hexadecimal. Network PID Displays the network PID to which the DCX525 is tuned to receive network messages in hexadecimal.

  • Page 48: Agile Oob Tuner Hunting

    3. When the desired new frequency has been selected, press the SELECT key to start the search. The manual frequency search lasts up to 40 seconds. As the DCX525 searches, on the OSD, the MAN FREQ line of text is cleared, the HUNT MODE displays FIX to indicate a search on a fixed frequency, and the OOB FREQ field changes to the frequency being searched for.

  • Page 49: Docsis Set-Top Gateway

    Default value or used if value is invalid or cannot be retrieved Acquired DCD Indicates if the eCM has acquired the DOCSIS channel descriptor (DCD): All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...
  • Page 50 Default value or used if value is invalid or cannot be retrieved EMM Data Indicates whether EMM data is being carried on the OOB stream: All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...
  • Page 51 Displays the network PID to which the DCX525 is tuned to receive network messages, in hexadecimal. EMM PID Displays the packet identifier (PID) stream the DCX525 tunes to for EMM data, in hexadecimal. EMM Provider ID Displays the conditional access stream for the DCX525, in hexadecimal.

  • Page 52: In-Band Status

    The in-band frequency is center RF carrier frequency tuned for the digital service on the specified tuner. The frequency is displayed in MHz in xxxx.xxx format and ranges from 54 to 1002 MHz. All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...
  • Page 53 Error Rates Indicates the estimated error rates for correctable and uncorrectable multiplex errors. It is updated every 10 minutes and reset each time the DCX525 is power cycled or another digital multiplex is tuned. All Digital High-Definition Set-top DCX525 • Installation Manual ©...

  • Page 54: Unit Address

    TvPC Installed Indicates whether the TvPC renewable security system is installed: NO — TvPC is not installed (Note: the DCX525 does not include a TvPC slot). Unit Address A unique decimal number that indicates the unit address or physical address.
  • Page 55 The Host Serial Number is displayed on the Unit Address diagnostic screen. MAC Addresses The MAC addresses are stored in protected flash and displayed in hexadecimal. All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 56: Current Channel Status

    This diagnostic displays a status of the last attempted channel you attempted to tune on the in- band stream. The channel type determines the status display. Figure 22: Current Channel Status Diagnostic Screens All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 57: Table 15: Current Channel Status Diagnostic Field Descriptions

    From 54 to 860 MHz. VCT ID Virtual Channel Table ID The Selectable Output control is enabled or disabled. The copy control information: All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...
  • Page 58 Forever, 1 week, 2 days, 1 day, 12 hours, 6 hours, 3 hours, 90 minutes, or Not Defined N/A —value is invalid or cannot be retrieved All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved.

  • Page 59: Rf Modem

    RF Modem (Upstream This diagnostic displays the RF modem status, if an RF modem is installed in the DCX525. The information is updated each time the DCX525 displays this diagnostic. Figure 23: RF Upstream Modem Diagnostic Screen All Digital High-Definition Set-top DCX525 •...

  • Page 60: Table 16: Rf Upstream Modem Diagnostic Field Descriptions

    CONFIGURED or NOT CONFIGURED. Center Frequency The RF modem center frequency is displayed on the OSD MHz. Requested Power The value in dB assigned to the DCX525 during RF leveling (which is blank if it is Level not configured). Actual Power Level The power level is displayed in dB on the OSD or is blank if the power level has not been set.

  • Page 61: Code Modules

    This diagnostic includes information about the firmware loaded in flash memory and all non- volatile code versions that are installed on the DCX525. When the native suite is running, the diagnostics of the application operating system and all associated objects should be accessible.
  • Page 62 PEND CONNECT TryingToConnect Trying to connect. The object identifier. The Local Origination states whether the object is located locally on the set-top. All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 63: Memory Configuration

    Diagnostics Memory Configuration This diagnostic displays the DCX525 memory configuration. The information is updated when you display the diagnostic. Figure 25: Memory Configuration Diagnostic Screen Table 18: Memory Configuration Diagnostic Field Descriptions Field Description System RAM The allocated system RAM in MB.

  • Page 64: Audio/Video Status

    Right front and left front and center and right rear & left rear LFE: Low Frequency The LFE indicates if the nomenclature low frequency effects are available in the All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...
  • Page 65 EIA-608 captions enabled, with options set by user. 608 Default EIA-608 captions enabled, with no options set by user. None Set Captions detected but not enabled. Definition All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...
  • Page 66 • Rendered status is indicated with Yes or No. Output Format Standard used for the output format if available, i.e. NTSC video standard All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...
  • Page 67 The input format includes the aspect ratio (4:3 or 16:9), the screen pixel size (nnnnXnnnn), pixel display (‘i’ for interlaced, ‘p’ for progressive), and frames per second (24, 25, 30, or 60). All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 68: Interface Status

    Indicates if enabled; indicates if active. Ethernet Device Indicates if enabled; indicates if active. IR Xmit Indicates if enabled; indicates if active. All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...
  • Page 69 The list displays all of the formats that the DCX525 could read, up to a maximum of 12 formats. If the DCX525 cannot read any formats, EDID Data is blank. An asterisk (*) after the aspect ratio means the DCX525 supports the format.

  • Page 70: User Setting Status

    Diagnostics User Setting Status This diagnostic shows the current User Settings. Figure 28: User Setting Status Diagnostic Screen All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 71: Docsis Status

    The DOCSIS upstream channel descriptor (UCD) acquisition status: Parameters YES — The UCD is acquired. • NO — The set-top is acquiring the UCD or the downstream channel. • All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...
  • Page 72 00:00:2D:01:F1:0D. If the value is invalid or cannot be retrieved, or if DOCSIS is not enabled, 00:00:00:00:00:00 is displayed. Downstream Channel (carries data from the headend to the set-top) All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...
  • Page 73 If the value is invalid or cannot be retrieved, or if DOCSIS is not enabled, no values are displayed. All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved.

  • Page 74: Application Specific Information

    0 to 255. It is blank if the value is invalid or no value can be retrieved. All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved.

  • Page 75: Interactive Status

    00000000 is displayed when the UPM is not configured or if it is unknown. Upstream ID A four-digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCX525. 0000 is displayed if the Upstream ID is not configured or if it is unknown.
  • Page 76 DCX525 receives an ACK. If the counter reaches the MAC abort count limit, the DCX525 assumes the MAC layer is unavailable due to noise, congestion, or some other problem. The DCX525 stops transmitting data upstream, reports an error to the calling function, and attempts to re-enter the network using the initialization process.

  • Page 77: Connected Home

    This section only applies to set-tops with MoCA functionality. This three screen diagnostic displays the connectivity and status of the Connect Home Network Figure 32: Connected Home Diagnostic Screens All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 78: Table 24: Connected Home Diagnostic Field Descriptions

    Displays whether data collecting is taking place on the network. Data To Node Nodes currently sending data over the network. From Node Nodes currently receiving data over the network. All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...

  • Page 79: Troubleshooting

    • Verify that the audio cables are firmly connected between the DCX set-top and the audio playback device (TV, receiver, DVD player, etc.). All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...
  • Page 80 Verify on the User Settings menu that closed captions are enabled on the DCX set- top. Verify that closed captions are enabled on the TV. Note: Closed captioning may not be available on the current program. All Digital High-Definition Set-top DCX525 • Installation Manual © ARRIS Enterprises, Inc. 2015 All rights reserved. 365-095-25870 x.2...
  • Page 81 TVs to stretch the video to fill the screen (see the TV manual for information about stretching 4:3 video). • If the DCX525 is connected to a widescreen TV, verify that the TV TYPE is set to 16:9 in the User Settings menu.
  • Page 82 ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024 www.arris.com 365-095-25870 x.2 04/15...

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