In The Box; Troubleshooting - Antelope ZEN TOUR Owner's Manual

9. In the Box

• Zen Tour – Portable Thunderbolt™ and USB AD/DA Interface
• Wall Wart Power Supply Unit
• Cleaning Cloth
• 1 USB cable
• Owner's Manual
• Warranty Card

10. Troubleshooting

Start up and Sound
• Are you running the latest control panel and firmware?
If not, please update your control panel and firmware.
Note: Before performing a firmware update disconnect or switch of all peripherals and
ensure only the Power Supply and USB / Thunderbolt™ connections are still active.
• Are you correctly routing the audio signal via the routing panel?
For Thunderbolt™ or USB playback, route the Thunderbolt™ or USB-play channels to the Line
Out channels by dragging and dropping from the top section to the bottom.
• Have you set the correct sample rates matching your DAW with your computer's sound
and the Zen Tour?
On Mac, first check that the sample rate is correct in the audio midi setup, then proceed to
check in the DAW before finally checking the Zen Tour sample rate.
For Windows, first check in play back devices, right click on the Zen Tour then click properties
before then moving to the advanced tab. Then repeat the above by checking the DAW's
sample rate, the Zen Tour's or your ASIO drivers.
Connectivity
If you believe there is no sound being received to an input or delivered from an output:
• Check your source. Is there a signal being transmitted form the source?
• Is your source in the correct sample rate for the Zen Tour to receive?
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