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Troubleshooting
Bluetooth Mouse
Problem
The Bluetooth mouse is
not tracking properly or
is acting jumpy/jerky.
How can I make sure the
mouse pairing is secure?
A–12
Cause
The surface under the
mouse is not
conducive to optimal
performance.
This is a security
concern.
www.hp.com
Solution
When using the Bluetooth
wireless optical mouse on
transparent or translucent
surfaces, use a mouse pad.
Translucent surfaces will
confuse the mouse's optical
sensor as well as reduce
the battery life.
Avoid deep dark surfaces
(such as a deep black
mouse pad or deep blue
mouse pad) and reflective
surfaces (such as a mirror,
or shiny metal plate).
Using WIDCOMM
Bluetooth drivers, there is
security and avoidance to
conflict with other Bluetooth
mice enabled.
Since there is not a way to
enter PIN numbers with the
mouse, there will be a pop
up window with a timer for
you to click on with the
found mouse to make sure
the correct mouse is paired.
User Guide
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