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Troubleshooting
Smart Card
Problem
There are two entries in
Device Manager
A–2
Cause
The RJ-45 cable is
not connected from
the smart card
adapter to the
modular keyboard.
www.hp.com
Solution
• When using the smart
card reader in a
keyboard environment
(attached to the
modular keyboard),
make sure the RJ-45
cable is connected
from the smart card
adapter to the
modular keyboard
connector labeled
and the removable
USB cable from the
modular keyboard is
disconnected.
• When using the smart
card reader as a
stand-alone device,
connect the USB cable
from the smart card
reader to the computer
and make sure the
RJ-45 cable is not
connected to the
modular keyboard.
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