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Troubleshooting
Bluetooth (Continued)
Problem
"This firmware is not for
this manufacturer's
product" error message is
displayed.
"This firmware s not for
this product" error
message is displayed.
"Device has newer
firmware, the firmware
does not need to be
upgraded" error
message is displayed.
"Cannot find Widcomm
Bttdfuapp.exe. Please
install the Widcomm
Bluetooth stack" error
message is displayed.
The connect button does
not seem to work when
using the Microsoft
Bluetooth drivers.
A–6
Cause
The firmware file you
used is for another
manufacturer's
product.
The firmware you
used is for the
manufacturer's other
product.
The firmware that is
installed on your
Bluetooth wireless
controller is the same
version or a more
recent version than
the firmware update
file you are using.
No WIDCOMM
Bluetooth software is
detected.
The connect button
does not work for
Microsoft Bluetooth
drivers.
www.hp.com
Solution
Check the product brand
name of the Bluetooth
wireless device and go to
that manufacturer's Web
site to download the
appropriate firmware
update file.
Check the model number of
the Bluetooth wireless
controller and go to the
manufacturer's Web site to
download the appropriate
firmware update file for that
model.
Download the latest version
of the firmware update file
and use it, unless you
already have the latest
firmware.
Install the latest
WIDCOMM Bluetooth
software.
The connect button only
works with the WIDCOMM
Bluetooth drivers since
Microsoft Bluetooth drivers
in the initial release of
Windows XP Service Pack
2 does not support first
boot or recovery modes.
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