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HP ENVY 17m Laptop PC HP ENVY 17 Laptop PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
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NVIDIA is a trademark and/or registered bound by the terms of the HP End User License Not all features are available in all editions of trademark of NVIDIA Corporation in the U.S.
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Product description ............................1 2 External component identification ........................5 Right side ................................5 Left side ................................. 5 Display ..................................8 Keyboard area ................................ 9 TouchPad ............................. 9 Lights ..............................9 Button and speakers ......................... 10 Special keys ............................
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Downloading a BIOS update ......................60 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 61 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............62 8 Backing up, restoring, and recovering ......................63 Creating recovery media and backups ........................ 63 Using HP Recovery media (select products only) ................
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Hard drive specifications ............................. 70 M.2 solid-state drive specifications ........................71 M.2 solid-state drive specifications ........................72 M.2 PCIe solid-state drive specifications ......................73 10 Power cord set requirements ........................74 Requirements for all countries ..........................74 Requirements for specific countries and regions ....................75 11 Recycling ..............................
Product description Category Description Product Name HP ENVY 17m Laptop PC (model numbers 17m-ae001 through 17m-ae199 HP ENVY 17 Laptop PC (model numbers 17-ae001 through 17-ae199 Processors For use on computer models with model numbers 17m-ae001 through 17m-ae099 and models 17-ae001 through 17-ae099 ●...
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DVD+/-RW Double-Layer Dual Supports Zero-Power ODD Supports M-disc Camera and HP Wide Vision FHD IR Camera - indicator LED & 2x IR LEDs, USB2.0, FHD Hybrid B microphone 1080p by 30 frames per second Supports Windows® Hello Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression Audio BANG &...
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USB type A 3.1 ports on Unit: 3 (2 on the left side; 1 on the right side) Support HP Sleep & Charge (1 on the right side) USB type C 3.1 port Gen 1 on Unit (left side): 1 (1 on the left side) Support data transfer Support Display Port (DP1.2+ HDCP 2.2 supporting up to 4096x2160 @ 60Hz)
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Category Description 3 cell Prismatic battery - 55.8Whr (3S1P, 4835mAh) Support battery fast charge AC adapter Barrel Type: 65W with duckhead and/or duckhead power cords Power Cord/Duckhead/Duckhead Power Cord: Duckhead (C5) 1M duckhead power cord w/ tag label (C5) 1M premium power cord w/ tag label (C5) Security TPM 2.0 Kensington Security Lock...
Optical drive eject button Releases the optical drive disc tray. USB 3.x SuperSpeed port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
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For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
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Component Description Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: Press in on the card, and then remove it from the memory ▲ card reader. Left side...
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 External component identification...
Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Lights Keyboard area...
Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
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Component Description If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options.
Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. num lock Alternates between the navigational and numeric functions on the integrated numeric keypad.
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Icon Description Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.
Bottom Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 External component identification...
Locating system information Important system information is located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support: (1): Serial number (2): Product number (3): Model number (4): Warranty period Using Windows, briefly press the fn+esc...
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
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Item Component Spare part number Display assembly (see Display on page Top cover/keyboard (see Top cover/keyboard on page TouchPad module 935941-001 TouchPad cable 925459-001 Speakers 925476-001 Power connector (includes cable) 810326-012 USB board Computer major components...
925454-001 Miscellaneous parts Component Spare part number AC adapter, 90W 710413-001 AC adapter, 65W 854117-850 Adapter, HP HDMI to VGA 701943-001 Dongle, USB-C to USB-A 833960-001 910942-001 Hook 933393-001 Power cord, AC line, 1.0 m For use in North America...
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Component Spare part number For use in Switzerland 213354-013 For use in South Africa 361240-007 For use in Israel 398063-008 For use in Israel 398063-008 Power cord, C5, 1.0 m For use in North America 920689-001 For use in Europe 920689-005 For use in the United Kingdom 920689-006...
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 62 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.
Base enclosure Description Spare part number Base enclosure 925454-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the base enclosure, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
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Lift the base enclosure (4), and then remove it (5). Reverse this procedure to install the base enclosure. Component replacement procedures...
Battery Description Spare part number Battery, 3-cell 55Whr 4.8Ah LI LK03055XL-PR 916814-855 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer.
Display Description Spare part number Hinge-up Kit HU LCD 17.3 FHD AG UWVA (Touch screen) 925547-001 HU LCD 17.3 FHD AG UWVA 935938-001 LCD 17.3 UHD AG UWVA with bezel 935939-001 Hinge covers 933394-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the display panel, follow these steps: Turn off the computer.
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Reverse this procedure to replace the display assembly. Chapter 5 Removal and replacement procedures for authorized service provider parts...
Hard drive Description Spare part number Hard drive, 1TB 7200 RPM SATA RAW 9.5mm 766644-005 Cable, hard drive 925456-001 Rubber, sleeve holder 925465-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the hard drive, follow these steps: Shut down the computer.
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If it is necessary to disassemble the hard drive: ▲ Remove the hard drive cable (1), remove the plastic hard drive bracket (2), and then lift the hard drive bracket (3) to remove it. Reverse this procedure to install the hard drive. Chapter 5 Removal and replacement procedures for authorized service provider parts...
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Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. Chapter 5 Removal and replacement procedures for authorized service provider parts...
Memory Description Spare part number Memory SODIMM 4 GB 2400 MHz 1.2v DDR4 862397-855 SODIMM 8 GB 2400 MHz 1.2v DDR4 862398-855 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the memory, follow these steps: Shut down the computer.
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Reverse this procedure to install the memory. Chapter 5 Removal and replacement procedures for authorized service provider parts...
WLAN module Description Spare part number WLAN module 11 AC+Bluetooth INT 7265NV M.2 D1 MOW 901229-855 RT CARTIER AC 2X2 924813-855 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
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Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Optical drive Description Spare part number ODD DVD-Writer 9.0mm Tray 920417-005 Bracket, ODD left 925464-001 Bracket, ODD right 931742-001 Bezel, ODD 925455-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the optical drive, follow these steps: Shut down the computer.
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If it is necessary to remove the optical drive bracket: ▲ Remove 3 screws (1), and then remove the optical drive brackets(2). Reverse this procedure to install the optical drive. Chapter 5 Removal and replacement procedures for authorized service provider parts...
Input/output brackets Description Spare part number Bracket, right input/output 925462-001 Bracket, left input/output 925463-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the Input/out brackets, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer.
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Remove 2 screws (2), and then lift the left I/O bracket (3) to remove it. Remove the right input/output bracket: ▲ Remove 1 screw(1), and then lift the right I/O bracket (2) to remove it. Reverse this procedure to install the input/output brackets. Chapter 5 Removal and replacement procedures for authorized service provider parts...
Description Spare part number 925461-001 Heat sink 925478-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the fan, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
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Release the fan cable from the routing (3), and then lift the fan (4) to remove it. Reverse this procedure to install the fan. Chapter 5 Removal and replacement procedures for authorized service provider parts...
TouchPad Description Spare part number TouchPad 935941-001 TouchPad bracket 925466-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the TouchPad, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
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Disconnect the TouchPad cable (1), and then release the cable (2). Remove 3 screws (3), and then lift the TouchPad (4) to remove it. Chapter 5 Removal and replacement procedures for authorized service provider parts...
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Disconnect the TouchPad cable from the system board (1) and the TouchPad (2), release the cable (3), and then lift the TouchPad cable (4) to remove it. Reverse this procedure to install the TouchPad. Component replacement procedures...
USB board Description Spare part number USB board, 8L 925470-001 USB board, 10L L02141-001 Cable, USB FFC 928573-001 Cable, USB 925458-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the USB board, follow these steps: Shut down the computer.
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Lift the USB board to remove it (6). Reverse this procedure to install the USB board. Component replacement procedures...
System board Description Spare part number System board Discrete graphics 940MX 2 GB i5-7200U 925395-001 Discrete graphics 940MX 2 GB i5-7200U and the Windows operating system 925395-601 Discrete graphics 940MX 2 GB i7-7500U 925396-001 Discrete graphics 940MX 2 GB i7-7500U and the Windows operating system 925396-601 Discrete graphics 940MX 4 GB i7-7500U 925397-001...
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USB board ribbon cable (4) Backlit cable (75) Keyboard cable (6) Hard drive cable (7) TouchPad cable (8) WLAN antenna cable (9) Speaker cable (10) Remove the system board: Remove 6 screws (1), lift the system board (2), and then remove it (3). ▲...
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Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures for authorized service provider parts...
Heat sink Description Spare part number Heat sink 925478-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the heat sink, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
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Lift the heat sink to remove it (2). Thermal material locations are shown as follows: Reverse this procedure to install the heat sink. Chapter 5 Removal and replacement procedures for authorized service provider parts...
Speakers Description Spare part number Speaker Kit 925476-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the speakers, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
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Lift the speakers to remove them (4). Reverse this procedure to install the speakers. Chapter 5 Removal and replacement procedures for authorized service provider parts...
Power connector Description Spare part number Power connector (includes cable) 810326-012 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the speakers, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
Lift the power connector to remove it (3). Reverse this procedure to install the power connector. Top cover/keyboard The top cover/keyboard spare part kit includes the top cover, keyboard, and keyboard cable. For use in country or region Spare part number For use in country or region Spare part number For use in the United States...
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...
Using HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
Specifications Computer specifications Metric U.S. Dimensions Width 41.6 cm 15.18 in Depth 28.3 cm 10.15 in Height (front to back) 2.33 cm .89 in Weight 2.9 or 3.05 kg (depending on 6.41 or 6.73 (depending on configuration) configuration) Input power Operating voltage and current 19.5 V dc @ 3.33 A –...
Hard drive specifications 1-TB* Dimensions Height 9.5 mm Length 100.4 mm Width 69.9 mm Weight 110 g Interface type SATA Transfer rate Synchronous (maximum) 1.1 GB/sec Security ATA security Seek times (typical read, including setting) Single track 1.5 ms Average (read/write) 11/13 ms Maximum 22 ms...
M.2 solid-state drive specifications 256-GB* Dimensions Height 1 mm Length 50.8 mm Width 28.9 mm Weight < 10 g Interface type ATA-7 Transfer rate Sequential Read Up to 540 MB/s Random Read Up to 85K IOPs Sequential Write Up to 280 MB/s Random Write Up to 67K IOPs Ready time, Maximum (to not busy)
M.2 solid-state drive specifications 128-GB* 256-GB* Dimensions Width 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 520 MB/s Up to 535 MB/s Random Read Up to 60K IOPs...
M.2 PCIe solid-state drive specifications 256-GB* 512-GB* 1-TB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7...
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
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Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
USB-C to USB-A, spare part AC adapter right side 5 number 18 spare part numbers 18 computer major components 16 HP PC Hardware Diagnostics (UEFI) AC adapter and battery 5 computer specifications 68 using 61 AC adapter, spare part numbers 18 connector, power 5...
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HDMI 6 product name 1 AC adapter and battery light 5 USB 3.x SuperSpeed 6 product name and number, caps lock 10 USB 3.x SuperSpeed port with HP computer 15 drive 6 Sleep and Charge 5 mute 10 USB Type-C...
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9 removal 45 spare part numbers 17, 45 TouchPad cable spare part number 17 TouchPad zone, identifying 9 USB 3.x SuperSpeed port with HP Sleep and Charge, identifying 5 USB 3.x SuperSpeed port, identifying 6 USB board removal 48...