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HP ENVY Maintenance And Service Manual

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HP ENVY Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ENVY

  • Page 1 HP ENVY Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, Centrino, and Pentium are Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................5 Display ..................................5 Top ..................................7 TouchPad ............................. 7 Lights ..............................8 Buttons, speakers, and fingerprint reader (select models only) ............9 Keys ..............................11 Left side ................................12 Right side ................................
  • Page 6 6 Removal and replacement procedures for Authorized Service Provider parts ........... 34 Component replacement procedures ........................34 Bottom cover ............................. 35 WLAN module ............................ 38 Memory module ..........................40 Solid-state drive (M.2) ........................42 RJ-45 door ............................44 Fan ..............................46 USB board ............................
  • Page 7 Restoring specific files ........................95 Restoring specific files using Windows Backup and Restore ......... 95 Recovering the original system using HP Recovery Manager ............95 What you need to know ....................95 Recovering using HP Recovery partition (select models only) ........96 Recovering using the recovery media ................
  • Page 8 Changing the computer boot order ................107 Removing the HP Recovery partition (select products only) ........107 13 Using HP PC Hardware Diagnostics (UEFI) ....................108 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............109 14 Specifications ............................110 Computer specifications ............................ 110 39.6-cm (15.6-in) display specifications ......................

  • Page 9: Product Description

    Product description Category Description Product Name HP ENVY Notebook PC Processors 5th generation Intel® Core™ i7 Processor (Broadwell U, BGA) Intel Core i7-5500U (2.4GHz, turbo up to 3.0GHz), 1600MHz/4MB L3, Dual 15W 5th generation Intel Core i5 Processor (Broadwell U, BGA) Intel Core i5-5200U (2.2GHz, turbo up to 2.7GHz), 1600MHz/3MB L3, Dual 15W...
  • Page 10 DVD+/-RW Double-Layer SuperMulti Support zero-power optical drive Support M-disc Webcam and HP TrueVision HD: HD camera - fixed (no tilt) + activity LED, USB 2.0, M-JPEG (1280x720 by 30 frames per microphone second) Camera with rubber for non-touch with bezel...
  • Page 11 Battery life enhancement Support battery fast charge Security Support for the following: ● Kensington Security Lock ● Fingerprint reader with software support (HP Simple Pass) Operating system Preinstalled: Windows 10 Windows 10 Professional Windows 10 High End Windows 8.1 Windows 8.1 Professional Windows 8.1 (CPPP)
  • Page 12 Category Description FreeDOS 2.0 (non-touch models only) Serviceability End user replaceable parts: ● AC adapter Optical drive ● Chapter 1 Product description...

  • Page 13: External Component Identification

    External component identification Display Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Internal microphones (2) Record sound.
  • Page 14 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides. To access this document in Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.

  • Page 15: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 16: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.

  • Page 17: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 18 Component Description From the Windows desktop, right-click the Start button, and then select Power Options. Windows 10: ▲ Type power in the taskbar search box, and then select Power and sleep settings. ‒ or – Right-click the Start button, and then select Power Options.

  • Page 19: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key or the spacebar. Windows key Windows 7: Displays the Start menu. Windows 8.1: Returns you to the Start screen from an open app or the Windows desktop.

  • Page 20: Left Side

    Left side Component Description Power connector Connects an AC adapter. AC adapter/battery light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. Amber: The AC adapter is connected and the battery is ●...
  • Page 21 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document: Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 22: Right Side

    Hard drive light Blinking white: The hard drive is being accessed. ● ● Amber: HP 3D DriveGuard (select models only) has temporarily parked the hard drive. Security cable slot Attaches an optional security cable to the computer. NOTE:...

  • Page 23: Bottom

    Bottom Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers (2) Produce sound.

  • Page 24: Service Tag

    ● Defective part replacement ● HP authorized technician labor Repairs performed at customer site for those parts ● not eligible for Customer Self Repair (CSR) Chapter 2 External component identification...

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components...
  • Page 26 Item Component Spare part number Display assembly (includes webcam/microphone module and wireless antenna cables): Top cover with keyboard NOTE: For a list of country code suffixes for the top cover/keyboard spare part numbers listed below, see Bottom cover on page For use in models without fingerprint reader 812692-xx1 For use in models with a fingerprint reader...
  • Page 27 Item Component Spare part number Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 784644-005 Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO) 793840-005 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 806723-005...

  • Page 28: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include hard drive bracket or hard drive connector cable): 2.0 TB, 5400 rpm, 9.5-mm 801808-005 1.0 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm 731999-005 1.0 TB, 5400 rpm, 9.5-mm 833907-005 750 GB, 5400 rpm, 9.5-mm (Best Buy SKUs) 778190-005...

  • Page 29: Display Assembly Subcomponents - Touch Screen

    Display assembly subcomponents – touch screen Item Component Spare part number Hinge covers (left and right) 812699-001 Raw display panel (39.6-cm [15.6-in]; includes touch panel, touch board, bezel, rubber supports, display cable, webcam, and screws) 812689-001 812690-001 QHD+ 812691-001 Webcam module 812715-001 Display/webcam cable FHD touch screen models...

  • Page 30: Display Assembly Subcomponents - Non-Touch Screen

    Item Component Spare part number QHD+ touch screen models 812678-001 Hinges (left and right, includes Mylar screw covers) 812688-001 Antennas (includes wireless antenna cables and transceivers) 812669-001 Display enclosure 812671-001 Display assembly subcomponents – non-touch screen Item Component Spare part number Hinge covers (left and right) 812698-001 Bezel...
  • Page 31 Item Component Spare part number Webcam module 812714-001 Raw display panel (39.6-cm [15.6-in]; includes touch panel, touch board, bezel, rubber supports, display cable, webcam, and screws) HD, BrightView 812702-001 FHD, antiglare 812703-001 QHD+, antiglare 812704-001 UWVA, FHD, antiglare 830003-001 UWVA, UHD, BrightView 830511-001 Bezel trim 818043-001...

  • Page 32: Cables

    Cables Item Component Spare part number Card reader board cable 812680-001 USB board cable 812679-001 Hard drive cable 812697-001 Fingerprint reader cable (not illustrated) 818039-001 Touchpad cable 818041-001 Display cable FHD touch screen models 812676-001 FHD non-touch screen models 812675-001 QHD+ touch screen models 812678-001 QHD+ non-touch screen models...

  • Page 33: Miscellaneous Parts

    AC adapter: 45-W HP Smart AC adapter 741727-001 65-W HP Smart AC adapter for use only in all countries and regions except for India and the People’s 710412-001 Republic of China 65-W HP Smart AC adapter for use only in India and the People’s Republic of China...

  • Page 34: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver Phillips P0 and P1 screw drivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 35: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 36 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 37: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 38 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 39: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 40: Optical Drive

    Optical drive NOTE: Optical drive spare part kits include bracket and bezel. Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive 812693-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 41 If it is necessary to replace the bracket on the rear of the optical drive, remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the drive, and then remove the bracket (2). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...

  • Page 42: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

  • Page 43: Bottom Cover

    Bottom cover In this section, the first table provides the main spare part number for the top covers/keyboards. The second table provides the country code suffixes for the spare part number. Description Spare part number Bottom cover for use in models without an optical drive 812672-001 Bottom cover for use in models with an optical drive 812673-001...
  • Page 44 Remove the four Phillips PM2.5×4.0 screws that secure the bottom cover to the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 45 Remove the bottom cover by working your way around and prying to disengage bottom cover from computer. Reverse this procedure to install the bottom cover. Component replacement procedures...

  • Page 46: Wlan Module

    WLAN module Description Spare part number Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 784644-005 Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO) 793840-005 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 806723-005...
  • Page 47 NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. Remove the Phillips PM2.0×2.5 screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.) Remove the WLAN module (3) by pulling the module away from the slot at an angle.

  • Page 48: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 49 Disconnect the battery. Remove the memory module: Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.

  • Page 50: Solid-State Drive (M.2)

    Solid-state drive (M.2) Description Spare part number 256 GB solid-state drive, M.2, TLC 812708-001 128 GB, 2280 M.2 829985-001 128 GB solid-state drive, M.2, TLC (Best Buy SKUs) 820547-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 51 Reverse this procedure to install the solid-state drive. Component replacement procedures...

  • Page 52: Rj-45 Door

    RJ-45 door Description Spare part number RJ-45 door for use in models without an optical drive 812701-001 RJ-45 door for use in models with an optical drive 818652-001 Before removing the RJ-45 door, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 53 Remove the RJ-45 door (2). Reverse this procedure to install the RJ-45 door. Component replacement procedures...

  • Page 54: Fan

    Description Spare part number Fan (includes cable) 812682-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 55 Remove the fan (5). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 56: Usb Board

    USB board Description Spare part number USB board 812695-001 USB board cable 812679-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 57 Remove the USB board (3). Reverse this procedure to install the USB board. Component replacement procedures...

  • Page 58: Subwoofer

    Subwoofer Description Spare part number Subwoofer 812707-001 Before removing the subwoofer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 59 Remove the subwoofer (4). Reverse this procedure to install the subwoofer. Component replacement procedures...

  • Page 60: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink for use in models with UMA graphics memory 812683-001 Heat sink with fan for use in models with UMA graphics memory 830002-001 Heat sink for use in models with discrete graphics memory 812684-001...
  • Page 61 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.

  • Page 62: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 63: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector cable. The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 812686-001. The hard drive cable is available using spare part number 812697-001. Description Spare part number 2.0 TB, 5400 rpm, 9.5-mm...
  • Page 64 Lift up on the hard drive tab (3) to remove the hard drive assembly from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Disconnect the hard drive connector cable (1) from the hard drive. Remove the four Phillips PM2.5×3.0 screws (2) that secure the hard drive cover to the hard drive.

  • Page 65: Speakers (Front)

    Speakers (front) Description Spare part number Speaker Kit 812705-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 66 Disconnect the six cables from the connectors that the speaker cable is routed under (2). For proper cable routing, see Cable routing on page 59 Remove the two broadhead Phillips PM2.0×2.0 screws (3) that secure the speaker to the computer. NOTE: The speaker includes rubber isolators (4) around the screws.

  • Page 67: Cable Routing

    Cable routing There are six ribbon cables that connect to the system board that route under the battery with specific routing around and through each other. Use the image below to determine correct cabling. (1): Card reader cable (2): Fingerprint reader cable (3): Touchpad cable (4): Keyboard backlight cable (5): LED board cable...

  • Page 68: Led Board

    LED board Description Spare part number LED board (includes cable) 812696-001 Before removing the LED board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 69: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board 818089-001 Fingerprint reader bracket 812700-001 Fingerprint reader cable 818039-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Remove the fingerprint reader board (5) from the computer while routing the fingerprint reader board cable under the cables. Reverse this procedure to install the fingerprint reader board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Card Reader Board

    Card reader board Description Spare part number Card reader board 812694-001 Card reader board cable 812680-001 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 72: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly 818040-001 Touchpad support bracket 818042-001 Touchpad cable 818041-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 73 Remove the TouchPad bracket (2), and the remove the TouchPad (3). Reverse this procedure to install the TouchPad. Component replacement procedures...

  • Page 74: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. All system boards use the following part numbers: xxxxxx-001: No-Windows operating systems xxxxxx-601: Windows 8.1 or Windows 10 operating system Description Spare part number System board, includes Intel Core i7-5500U processor and 4 GB of discrete graphics memory 812712-xxx System board, includes Intel Core i7-5500U processor and 2 GB of discrete graphics memory 812710-xxx...
  • Page 75 (5) Keyboard cable (6) LED board cable (7) Keyboard backlight cable (8) Touchpad cable (9) Fingerprint reader cable (10) Card reader cable (11) Speaker cable Remove the two Phillips PM2.5×3.0 screws that secure the system board to the computer (1). Component replacement procedures...
  • Page 76 Remove the system board (2) from the computer. Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 77: Rtc Battery

    RTC battery Description Spare part number RTC battery 819504-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 78: Speaker (Rear)

    Speaker (rear) Description Spare part number Speaker Kit 812705-001 Before removing the rear speaker, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 79: Display Assembly - Touch Screen

    Display assembly – touch screen To remove the display assembly and access the display assembly subcomponents, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 80 To remove the display rear cover: The display hinge covers are available using spare part number 812699-001. The display rear cover is available using spare part number 812671-001. The display raw panel is available using spare part number 812689-001 for HD panels, 812690-001 for FHD panels, and 812691-001 for QHD+ panels.
  • Page 81 Note the routing of the antenna cables (2) and display cable (3) for reassembly. To remove the webcam/microphone module: The webcam is available using spare part number 812715-001. Position the display assembly with the top edge toward you. Lift the tape from atop the webcam (1). Lift the webcam enough to access the connector (2).
  • Page 82 To remove the display/webcam cable: The display cable is available using spare part number 812676-001 for FHD displays and 812678-001 for QHD+ displays. Disconnect the cable from the webcam module (1). Disconnect the cable (2) from the touch control board (3). Remove the cable from the clips (4) built into the side of the display.
  • Page 83 Remove the display hinges (3). To remove the wireless antenna cables and transceivers, peel the transceivers from the enclosure (1), release the wireless antenna cables from the clips or tape (2) that secure the cables to the display enclosure, and then remove the antenna cables and transceivers (3). The antennas are available using spare part number 812669-001.

  • Page 84: Display Assembly - Non-Touch Screen

    Display assembly – non-touch screen To remove the display assembly and access the display assembly subcomponents, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 85 Remove the two screw covers (1) and two Phillips PM2.0×3.0 screws (2) that secure the bezel to the display. Flex the inside of the top edge (3), the left and right edges (4), and the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure.
  • Page 86 Lift the hinge covers from the display. The hinge covers are available using spare part number 812698-001. Remove the bezel trim by removing the two broadhead Phillips PM2.0×2.4 screws (1), and then sliding the trim away from the bezel (2). The bezel trim is available using spare part number 818043-001.
  • Page 87 Position the display assembly with access to the top edge. Lift the webcam/microphone module enough to gain access to the connector (1). (The module is attached to the display enclosure with double-sided tape.) Disconnect the cable (2) from the module. The webcam is available using spare part number 812714-001.
  • Page 88 Rotate the display panel out of the enclosure (2) to gain access to the display cable connection on the back of the panel. The raw display panel is available using the following spare part numbers: 812702-001: HD, BrightView displays 812703-001: FHD, antiglare displays 812704-001: QHD+, antiglare displays 830003-001: UWVA, FHD, antiglare displays 830511-001: UWVA, UDH, BrightView displays...
  • Page 89 Remove the display panel from the computer (3). To remove the display hinges: Remove the eight Phillips PM2.5×3.5 screws (1) (four per hinge) that secure the hinges to the sides of the display enclosure. Remove the six broadhead Phillips PM2.0×3.0 screws (2) (three per hinge) that secure the hinges to the bottom of the display enclosure.
  • Page 90 Remove the display hinges (3). The display hinges are available using spare part number 812687-001 for HD and FHD displays and 823127-001 for QHD+ displays. To remove the wireless antenna cables and transceivers, peel the transceivers from the top of the enclosure (1), release the wireless antenna cables from the clips built into the display enclosure (2), and then remove the cables and transceivers (3).
  • Page 91 To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). The display cable is available using spare part number 812675-001 for HD and FHD displays, 812677-001 for QHD+ displays, and 833581-001 for UHD displays.

  • Page 92: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 812681-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 93: Using Setup Utility (Bios) In Windows 7

    Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 94 Select Start, type hp support assistant, and then select the HP Support Assistant program. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. At the download area, follow these steps: Identify the BIOS update that is later than the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier.

  • Page 95: Using Setup Utility (Bios) In Windows 8.1

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 96 From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 97: Using Setup Utility (Bios) In Windows 10

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or –...

  • Page 98: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 99: Synchronizing A Tablet And Keyboard (Select Products Only)

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 100: Backing Up, Restoring, And Recovering In Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 101: Creating The Recovery Media

    Creating the recovery media Select Start and type recovery in the search field. Select HP Recovery Manager from the list. Allow the action to continue, if prompted. Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see...

  • Page 102: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders ● periodically. Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The ●...

  • Page 103: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 104: Recovering Using Hp Recovery Partition (Select Models Only)

    If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 105 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Restore and recovery...

  • Page 106: Backing Up, Restoring, And Recovering In Windows 8.1

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 107: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 108: Recovering Using Hp Recovery Manager

    Creating HP Recovery media (select models only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 109: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 110: Removing The Hp Recovery Partition (Select Models Only)

    Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.

  • Page 111: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 112: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 113: Restore And Recovery

    Creating HP Recovery media (select products only) on page 103. If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 114: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 115: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 116: Using Hp Pc Hardware Diagnostics (Uefi)

    13 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 117: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 118: 14 Specifications

    14 Specifications Computer specifications Metric U.S. Dimensions Width 384 mm 15.12 in Depth 255 mm 10.04 in Height (front) 21.6 0.85 in Height (rear) 23.7 mm 0.93 in Weight 2370 g 5.22 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W Temperature Operating 5°C to 35°C...

  • Page 119: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) Surface treatment AntiGlare Brightness 220 nits Viewing angle Backlight WLED Graphics adapter Thickness 3.8 mm 39.6-cm (15.6-in) display specifications 111...

  • Page 120: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB* Dimensions Height 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 107.0 g 115.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security Seek times (typical read, including setting) Single track...

  • Page 121: 15 Power Cord Set Requirements

    15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 122 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 123: 16 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 124: Index

    Index cables, service considerations 27 DVD±RW Double-Layer with AC adapter, spare part numbers 25 caps lock light, identifying 8 SuperMulti Drive AC adapter/battery light 12 card reader board precautions 27 action keys removal 63 spare part number 20 identifying 11 spare part number 19, 63 antennas card reader board cable...
  • Page 125 22, 23 hard drive 14 HDMI 12 removing 74, 79, 81 mute 8 product description 3 HP PC Hardware Diagnostics (UEFI) power 8, 14 USB 3.0 12, 14 using 108 RJ-45 (network) status 12 USB 3.0 (powered) charging 12...
  • Page 126 95 removal 42 USB board discs 99, 101, 104, 106 spare part numbers 42 removal 48 HP Recovery Manager 95, 100, speaker (rear) spare part number 19, 48 removal 70 USB board cable media 101, 106 spare part numbers 70...
  • Page 127 Windows tools using 99, 104 wireless antennas illustrated 22, 23 removing 75, 82, 83 wireless, product description 2 WLAN antennas, identifying 6 WLAN module removal 38 spare part numbers 18, 38 workstation guidelines 29 Index 119...

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