Black Box ACX300-R2 User Manual
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Black Box ACX300-R2 User Manual

Black Box ACX300-R2 User Manual

Catx dvi + usb kvm extender ec
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USER MANUAL
ACX300-R2
CATX DVI +
USB KVM
EXTENDER EC
24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM
S e r v S w i t c h C AT x D V I + U S B E x t e n d e r E C
S e r v S w i t c h C AT x D V I + U S B E x t e n d e r E C
S e r v S w i t c h C AT x D V I + U S B E x t e n d e r E C
B L A C K
B L A C K
B L A C K
B O X
B O X
B O X
D I G I T A L
D I G I T A L
D I G I T A L
K V M
K V M
K V M
E X T E N S I O N
E X T E N S I O N
E X T E N S I O N
Power/Status
Power/Status
Power/Status
S e r v S w i t c h C AT x D V I + U S B E x t e n d e r E C
S e r v S w i t c h C AT x D V I + U S B E x t e n d e r E C
S e r v S w i t c h C AT x D V I + U S B E x t e n d e r E C
B L A C K
B L A C K
B L A C K
B O X
B O X
B O X
D I G I T A L
D I G I T A L
D I G I T A L
K V M
K V M
K V M
E X T E N S I O N
E X T E N S I O N
E X T E N S I O N
Power/Status
Power/Status
Power/Status

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  • Page 1 USER MANUAL ACX300-R2 CATX DVI + USB KVM EXTENDER EC 24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM S e r v S w i t c h C AT x D V I + U S B E x t e n d e r E C...

  • Page 2: Table Of Contents

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 SAFETY INSTRUCTIONS .................................. 4 1. SPECIFICATIONS ................................... 5 2. OVERVIEW ...................................... 6 2.1 Introduction .......................................6 2.2 Intended Use ......................................6 2.3 What’s Included ......................................6 2.4 Hardware Description ....................................6 2.4.1 Local Extender ........................................
  • Page 3 7. TROUBLESHOOTING ................................... 43 8. DISPOSAL ....................................44 9. TECHNICAL SUPPORT ................................45 9.1 Contacting Black Box Technical Support .............................45 9.2 Shipping and Packaging ..................................45 APPENDIX A. REQUIREMENTS FOR CAT5/6/7 CABLES ......................46 APPENDIX B. REQUIREMENTS FOR A NETWORK SWITCH ......................47 APPENDIX C.

  • Page 4: Safety Instructions

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 SAFETY INSTRUCTIONS TECHNICAL SUPPORT 1.877.877.2269 WARNING! Read and understand all safety instructions. Š Follow all the instructions. This will avoid accidents, fire, explosions, electric shocks or other hazards that may result in damage to Š...

  • Page 5: Specifications

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 TABLE 1-1. SPECIFICATIONS SPECIFICATION DESCRIPTION Approvals CE, FCC, RoHS2 Local Extender: (1) DVI for Monitor Out, (1) DVI for PC In, (1) USB Type B connector for PC, (1) RJ-45 socket for CAT5/6/7 interconnect cable, Connectors (1) barrel connector for DC power;...

  • Page 6: Overview

    Modifications in the course of technological progress are reserved. In these user instructions the ACX300-R2 KVM Extender is referred to as an extender. The Local Extender is referred to as the local unit and the Remote Extender is referred to as the remote unit.
  • Page 7 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-2. BACK PANEL OF THE LOCAL EXTENDER TABLE 2-1. LOCAL EXTENDER COMPONENTS NUMBER IN FIGURES 2-1 AND 2-2 COMPONENT DESCRIPTION (1) Power/Status LED Displays the status of the extender (See Table 2-3) (1) DVI monitor OUT Connects to monitor (1) barrel connector for DC power...

  • Page 8: Remote Extender

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.4.2 REMOTE EXTENDER Figures 2-3 and 2-4 show the front and back panels of the Remote Extender. Table 2-2 describes its components. FIGURE 2-3. FRONT PANEL OF THE REMOTE EXTENDER FIGURE 2-4.

  • Page 9: Led Indicators

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 TABLE 2-2. REMOTE EXTENDER COMPONENTS NUMBER IN FIGURES 2-3 AND 2-4 COMPONENT DESCRIPTION (1) Power/Status LED Displays the status of the extender (See Table 2-3) (1) DVI monitor OUT Connects to monitor (1) barrel connector for DC power...

  • Page 10: Installation

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 3.1 MOUNTING OPTIONS 3.1.1 MOUNTING PADS AND RUBBER FEET The mounting pads and rubber feet can be used to hold the extenders in place and prevents them from sliding and falling. To attach the mounting pads or rubber feet: 1.
  • Page 11 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 Computers Local Units Network Switch Remote Units Users FIGURE 3-2. NETWORK SWITCH SETUP To install the product with/without a Network Switch: 1. Position the local unit close to the host computer. 2.

  • Page 12: Startup

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 For the extender without Network Switch (see Appendix A): Š Make sure the dust protectors on the Network Switch and Extenders have been removed. Š Š...

  • Page 13: Extender Menu/Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: EXTENDER MENU/SETTINGS TECHNICAL SUPPORT 1.877.877.2269 4.1 ACCESS THE MAIN MENU Use the monitor and keyboard to get access to the main menu. To access the main menu: 1. Make sure the extenders, the monitors and the computer are switched on. 2.

  • Page 14: Determine The Current Firmware Version

    FIGURE 4-3. CURRENT FIRMWARE VERSION SCREEN 4.4 PERFORM A FIRMWARE UPGRADE The latest version of the firmware can be downloaded from the BlackBox.com website by typing the part number (ACX300-R2) in the search field and going to the “Resources” tab.
  • Page 15 1.877.877.2269 FIGURE 4-4. UNLOCK OPTION SCREEN 3. Contact Black Box Technical Support at 877-877-2269 or info@blackbox.com to get the unlock code from your supplier by providing us with the 9-character device ID and the serial number of your KVM-extender. 4. Press the M key to enter the unlock code.

  • Page 16: Enable Or Disable The Usb Menu Option

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: EXTENDER MENU/SETTINGS TECHNICAL SUPPORT 1.877.877.2269 4.6 ENABLE OR DISABLE THE USB MEMORY OPTION The USB Memory Option allows the user to enable or disable the memory option. When the USB Memory Option is enabled, USB flash storage and external storage devices can be accessed via the extender.

  • Page 17: Define What Ddc Information Is Used By The Pc

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: EXTENDER MENU/SETTINGS TECHNICAL SUPPORT 1.877.877.2269 4.7 DEFINE WHAT DDC INFORMATION IS USED BY THE PC The DDC Option menu allows the user to define what DDC information is used by the PC. To define what DDC information is used by the PC: 1.

  • Page 18: Change The Extender Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: EXTENDER MENU/SETTINGS TECHNICAL SUPPORT 1.877.877.2269 4.9 CHANGE THE EXTENDER SETTINGS The Extender Settings menu allows the user to change a range of further preferences, which can be enabled or disabled by pressing the applicable key.

  • Page 19: Enable Or Disable The Usb Compatibility Mode

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: EXTENDER MENU/SETTINGS TECHNICAL SUPPORT 1.877.877.2269 Š Press the R key to access the Remote Settings menu. Š FIGURE 4-10. REMOTE EXTENDER SETTINGS MENU 4.9.1 ENABLE OR DISABLE THE USB COMPATIBILITY MODE The USB compatibility mode can be enables or disabled.

  • Page 20: Show The Last Received Image

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: EXTENDER MENU/SETTINGS TECHNICAL SUPPORT 1.877.877.2269 4.9.2 SHOW THE LAST RECEIVED IMAGE This function lets you show the last image that is received instead of a black screen when the monitor extender is disconnected from the PC extender.

  • Page 21: Turn On Or Off Monitor Synchronization

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: EXTENDER MENU/SETTINGS TECHNICAL SUPPORT 1.877.877.2269 4.9.3 TURN ON OR OFF MONITOR SYNCHRONIZATION he monitor synchronization can be turned on and off. When enabled, the refresh rate of the graphics card of the PC and that of the remote monitor are adjusted to match one another.

  • Page 22: Use The Power Saving Mode

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: EXTENDER MENU/SETTINGS TECHNICAL SUPPORT 1.877.877.2269 4.9.5 USE THE POWER SAVING MODE The power saving mode lets the extender turn off its video out when the remote extender does not receive a video signal for more than a minute.

  • Page 23: Select Your Type Of Keyboard

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: EXTENDER MENU/SETTINGS TECHNICAL SUPPORT 1.877.877.2269 4.9.6 SELECT YOUR TYPE OF KEYBOARD The Keyboard Locale menu lets you switch between keyboard layouts for navigating the on screen display menu (OSD). You can choose between French (Azerty), English (Qwerty) and German (Qwertz).

  • Page 24: Change Keyboard Shortcuts

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: EXTENDER MENU/SETTINGS TECHNICAL SUPPORT 1.877.877.2269 FIGURE 4-18. SELECT KEYBOARD FALLBACK MODE 4.9.8 CHANGE KEYBOARD SHORTCUTS The Keyboard Shortcuts menu lets you edit the preferred shortcuts for common commands. To edit the shortcuts: 1.

  • Page 25: Close The Extender Settings Menu

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: EXTENDER MENU/SETTINGS TECHNICAL SUPPORT 1.877.877.2269 4.9.9 CLOSE THE EXTENDER SETTINGS MENU To close the Extender Settings menu: Š Press Q to close the Extender Settings menu. Š 4.10 SWITCH BETWEEN DIFFERENT COMPUTERS The menu for switching between different computers is accessible via a USB keyboard connected to the remote unit.
  • Page 26 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: EXTENDER MENU/SETTINGS TECHNICAL SUPPORT 1.877.877.2269 Š To see the screen of other consoles on the network: Š Press the G key on the keyboard of the extender that should display the user‘s screen. The key “G“ stands for “get screen“. If the console unit from which this command is executed currently has a partner, a disconnect is executed before the video of the other local unit is displayed.

  • Page 27: Network Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: NETWORK SETTINGS TECHNICAL SUPPORT 1.877.877.2269 5.1 ACCESS THE NETWORK SETTINGS MENU (MASTER VIEW AND NETWORK MODE) The Network Settings menu includes the preferences and settings for the Switching Option. NOTE: This menu is only available when the Switching Option has been unlocked (see Section 4.5, Unlock an Option).

  • Page 28: Force Disconnect Or Select A Workstation From The Current Connected Devices

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: NETWORK SETTINGS TECHNICAL SUPPORT 1.877.877.2269 FIGURE 5-2. NETWORK SETTINGS SCREEN 5.2 ACCESS THE NETWORK SETTINGS MENU (MASTER VIEW AND NETWORK MODE) The Connection Overview provides an overview of the current connections as well as the free PCs and consoles on the network. You may break a connection remotely, or assign a PC a new console or vice versa.
  • Page 29 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: NETWORK SETTINGS TECHNICAL SUPPORT 1.877.877.2269 FIGURE 5-4. CONNECTION OVERVIEW SCREEN 3. Press the I key. The Connection Details window opens. Š Press the D key to force disconnect the selected device/connection. Š...

  • Page 30: Manage User Details, Rights And Groups

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: NETWORK SETTINGS TECHNICAL SUPPORT 1.877.877.2269 5.3 MANAGE USER DETAILS, RIGHTS AND GROUPS The Console Extender List allows you to manage user details, rights and groups. To manage user details, rights and groups: 1.
  • Page 31 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: NETWORK SETTINGS TECHNICAL SUPPORT 1.877.877.2269 3. To edit a user, press the I key. The User Detail menu opens. FIGURE 5-8. USER DETAIL MENU 4. Select the user detail you want to edit and press the E key. Š...

  • Page 32: View The Status Of All Remote Units

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: NETWORK SETTINGS TECHNICAL SUPPORT 1.877.877.2269 5.4 VIEW THE STATUS OF ALL REMOTE UNITS The Console Extender List allows you to view all remote units in the switching network and their current status. To view the status of all remote extenders: 1.

  • Page 33: View The Status Of All Local Units

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: NETWORK SETTINGS TECHNICAL SUPPORT 1.877.877.2269 5.5 VIEW THE STATUS OF ALL LOCAL UNITS The PC Extender List allows you to view all local units in the switching network and their current status. To view the status of all local units: 1.

  • Page 34: Set Up Dual-Head Or Multi-Head Systems

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: NETWORK SETTINGS TECHNICAL SUPPORT 1.877.877.2269 Example: There are the following 3 PCs: Department PC, Team A PC and Team B PC. The users Alex, Blair and Charlie should have access to the Department PC and the Team A PC.
  • Page 35 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: NETWORK SETTINGS TECHNICAL SUPPORT 1.877.877.2269 FIGURE 5-14. MULTI-HEAD CONFIGURATION MENU 3. Press the A key. The multi-head detail menu opens. Š Press the R key to remove an extender from the multi-head set. Š...

  • Page 36: Enable User Groups And Rights And Login Access

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: NETWORK SETTINGS TECHNICAL SUPPORT 1.877.877.2269 5.7 ENABLE USER GROUPS AND RIGHTS AND LOGIN ACCESS IThe Passwords option allows to activate user groups and rights and login access. For more information about user groups and rights see Section 5.3, Manage User Details, Rights and Groups.

  • Page 37: Auto-Connect To A Free Computer After An Interruption

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: NETWORK SETTINGS TECHNICAL SUPPORT 1.877.877.2269 5.8 AUTO-CONNECT TO A FREE COMPUTER AFTER AN INTERRUPTION The Auto Connect option allows you to connect automatically with a free computer if your connection is interrupted by another user.

  • Page 38: Set Up A Private Connection

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: NETWORK SETTINGS TECHNICAL SUPPORT 1.877.877.2269 5.9 SET UP A PRIVATE CONNECTION The Auto Connect option allows you to set up a private connection with a computer, which can’t be interrupted by other users. To enable the private connection option: 1.

  • Page 39: Enable The Disconnect On Pc Power Down Option

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: NETWORK SETTINGS TECHNICAL SUPPORT 1.877.877.2269 5.11 ENABLE THE DISCONNECT ON PC POWER DOWN OPTION The Auto Connect option allows you to break the connection of any local unit that is connected to a PC that is powered down, allowing the remote unit to find a different local extender to connect to.

  • Page 40: Reconnect On Startup

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: NETWORK SETTINGS TECHNICAL SUPPORT 1.877.877.2269 5.13 RECONNECT ON STARTUP To reconnect on startup: 1. Make sure the Network Mode menu is open (see Access the Switching menu, Master View and Network Mode). 2.

  • Page 41: Set The Password Timeout

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: NETWORK SETTINGS TECHNICAL SUPPORT 1.877.877.2269 5.15 SET THE PASSWORD TIMEOUT When the password system is activated, you can define under what circumstances the user will be required to re-enter their login details when switching.

  • Page 42: Maintenance And Care

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: MAINTENANCE AND CARE TECHNICAL SUPPORT 1.877.877.2269 CAUTION! Do not use solvent-containing cleansers. Do not use wipes, alcohols (e.g. spiritus) or chemicals as these could damage the surface. To clean the product: Š...

  • Page 43: Troubleshooting

    If this still LED is lighting red No connection between local and remote does not work, contact Black Box Technical Support at 877-877-2269 or info@blackbox.com Check if the local (PC) cable is connected securely.

  • Page 44: Disposal

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: DISPOSAL TECHNICAL SUPPORT 1.877.877.2269 This symbol on the product, the accessories or packaging indicates that this product must not be treated as unsorted municipal waste, but must be collected separately! Dispose of the product via a collection point for the recycling of waste electrical and electronic equipment within the EU and in other European countries that operate separate collection systems for waste electrical and electronic equipment.

  • Page 45: Technical Support

    If you determine that your Extender is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical Support at 877-877-2269 or info@blackbox.com. Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including: Š...

  • Page 46: Appendix A. Requirements For Cat5/6/7 Cables

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX A: REQUIREMENTS FOR CAT5/6/7 CABLES TECHNICAL SUPPORT 1.877.877.2269 A CAT5/6/7 cable should meet the following requirements: Š The pins are connected 1:1. Š CAUTION: The cable pairs must be twisted to EIA/TIA- 568A (rare) or EIA/TIA-568 B (common) pairs. Š...

  • Page 47: Appendix B. Requirements For A Network Switch

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX B: REQUIREMENTS FOR A NETWORK SWITCH TECHNICAL SUPPORT 1.877.877.2269 The entire switching network system requires its own dedicated network. For security reasons it cannot be integrated into an existing company network. The network switch must fulfil the following specifications: Š...

  • Page 48: Appendix C. Regulatory Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX C: REGULATORY INFORMATION TECHNICAL SUPPORT 1.877.877.2269 C.1 FCC STATEMENT This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment.

  • Page 49: Nom Statement

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX C: REGULATORY INFORMATION TECHNICAL SUPPORT 1.877.877.2269 C.2 NOM STATEMENT 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3.

  • Page 50: Appendix D. Disclaimer/Trademarks

    D.1 DISCLAIMER Black Box Corporation shall not be liable for damages of any kind, including, but not limited to, punitive, consequential or cost of cover damages, resulting from any errors in the product information or specifications set forth in this document and Black Box Corporation may revise this document at any time without notice.
  • Page 51 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 NOTES TECHNICAL SUPPORT 1.877.877.2269 __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ _________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________\ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ _________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ 1.877.877.2269 BLACKBOX.COM...
  • Page 52 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL SUPPORT 1.877.877.2269 © COPYRIGHT 2017 BLACK BOX CORPORATION. ALL RIGHTS RESERVED.

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