System Timeouts; Pc-Eftpos Generated Response Codes - PC-EFTPOS PX328 Reference Manual

System Timeouts

The PIN pad will support the following 'time outs' for its PCEFTPOS Client and Network interface:
PINPAD
TIMEOUT
3 seconds PCEFTPOS Client ACK to PIN pad request
3 seconds PCEFTPOS Client ACK to send Host message request
10 seconds PCEFTPOS Client response to display request
10 seconds PCEFTPOS Client response to print request
45 seconds Host response to Financial Transaction requests
45 seconds Host response to administration requests
45 seconds Host response to Reversals and SAF uploads
60 seconds Customer response to Card entry prompt
30 seconds Customer response to Account prompt
60 seconds Customer response to PIN entry prompt
180 seconds PCEFTPOS Client response to insert slip request
120 seconds PCEFTPOS Client response to verify signature request

PC-EFTPOS Generated Response Codes

Code Terminal Display
X0
TRAN CANCELLED
NO RESPONSE
X4
TRAN CANCELLED
SYSTEM ERROR
X7
TRAN CANCELLED
SYSTEM ERROR
X8
TRAN CANCELLED
SYSTEM ERROR
X9
TRAN CANCELLED
CNP HEADER
ERROR
Confidential
EVENT
Explanation
An answer has not been received
from the bank for the transaction
request in the required timeout
period.
The Terminal has detected a STAN
error and is unable to complete the
transaction.
The Terminal has received a message
from the host that did not pass
message authentication.
An error code has been returned from
the Tran$end network.
An invalid length message has been
received
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Action To Be Taken
Retry transaction.
If the terminal has been working
correctly and prior to this message and
no configuration changes have
occurred, verify the network status.
If the network is known to be working
or the terminal has been recently
configured verify the communications
parameters.
If problem persists return terminal for
repair.
Logon terminal
Retry transaction
If the problem persists return the
terminal for a memory reset.
Retry transaction
Logon terminal
If problem persists, return terminal to
be re-initialised.
If error is '601-008' (Bank is not
available) - Retry EFT Logon
periodically.
Verify the communication parameters
Retry transaction
Verify the network status (See section
Tran$end initiated errors)
Try again.
4/23/2008