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Appendix A
Appendix A:
Terms and Conditions
Warranty Policy
1.
All products are under warranty against defects in
materials and workmanship for a period of one year
from the date of purchase.
2.
The buyer will bear the return freight charges for
goods returned for repair within the warranty period;
whereas the manufacturer will bear the after service
freight charges for goods returned to the user.
3.
The buyer will pay for repair (for replaced components
plus service time) and transportation charges (both
ways) for items after the expiration of the warranty
period.
4.
If the RMA Service Request Form does not meet the
stated requirement as listed on "RMA Service, " RMA
goods will be returned at customer's expense.
5.
The following conditions are excluded from this
warranty:
•
Improper or inadequate maintenance by the
customer
•
Unauthorized modification, misuse, or reversed
engineering of the product
•
Operation outside of the environmental specifications
for the product..
Embedded and Industrial Computing
Terms and Conditions
RMA Service
Requesting a RMA#
6.
To obtain a RMA number, simply fill out and fax the
"RMA Request Form" to your supplier.
7.
The customer is required to fill out the problem code
as listed. If your problem is not among the codes listed,
please write the symptom description in the remarks
box.
8.
Ship the defective unit(s) on freight prepaid terms.
Use the original packing materials when possible.
9.
Mark the RMA# clearly on the box.
Note:
Customer is responsible for shipping
damages resulting from inadequate/loose packing
of the defective units. All RMA# are valid for 30
days only; RMA goods received after the effective
RMA# period will be rejected.
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