Cobalt Digital Inc BBG-1034-AUD-PRO Product Manual page 110

3
Table 3-4 Troubleshooting Processing Errors by Symptom
Symptom
BBG-1034-AUD-PRO shows
Unlocked message in
BBG-1034-AUD-PRO Info pane
Ancillary data (closed captioning,
timecode) not transferred
through BBG-1034-AUD-PRO
Audio not processed or passed
through device
Audio DSP routing or other
settings show in DashBoard but
are not carried out.
Excessive or nuisance input
signal quality events in log or
Card State status display
(Option +QC only) Audio silence
event not detected or triggered
on
Selected upgrade firmware will
not upload
Device does not pass video or
audio as expected. Control
settings spontaneously changed
from expected settings.
Device will not retain user
settings, or setting changes or
presets spontaneously invoke.
3-78
Error/Condition
No video input present
• Control(s) not enabled
• VANC line number conflict
between two or more
ancillary data items
Enable control not turned on
Device DashBoard UI is stale
and not dynamically taking in
and engaging changed
settings.
Holdoff periods are too brief (or
threshold set too high)
Holdoff set too long to detect
condition
Automatic reboot after upgrade
turned off
Event-based preset
inadvertently invoked
Event Based Loading sub-tab
inadvertently set to trigger on
event
BBG-1034-AUD-PRO PRODUCT MANUAL
Corrective Action
Make certain intended video source is connected to
appropriate BBG-1034-AUD-PRO video input.
Make certain BNC cable connections are OK.
• Make certain respective control is set to On or
Enabled (as appropriate).
• Make certain each ancillary data item to be
passed is assigned a unique line number.
On Output Audio Routing/Controls tab, Audio
Group Enable control for group 1 thru 4 must be
turned on for sources to be embedded into
respective embedded channel groups.
When performing significant changes like
unchecking or checking (enabling) new DSP
functions, always press the DashBoard Refresh
button to make sure the change is taken in on
DashBoard and sub-tabs correspondingly displayed
are refreshed with the drop-downs that correlate
with the DSP setup. If DashBoard changes (such as
channel routing) are done before refresh, the
intended routing settings may not actually take
place and engage
If holdoff periods are too brief (or threshold set too
sensitive), nuisance alarms may be generated
during transitions to and from programs and
interstitials, as well as during certain content.
The Trigger Holdoff controls on the Audio Detect
Events tab allow ignoring silence events unless the
event duration exceeds the holdoff setting. Make
certain holdoff is set sufficiently low to detect events
as desired.
Presets > Automatically Reboot After Upgrade
box unchecked. Either reboot the device manually,
or leave this box checked to allow automatic reboot
to engage an upgrade upon selecting the upgrade.
Event-based preset loading (Presets tab > Event
Triggers sub-tab) should be set to Disabled if this
function is not to be used. Read and understand
this control description before using these controls
to make sure engagement for all expected
conditions is considered. See Presets (p. 3-59) for
more information.
If event based loading is not to be used, make
certain Event Based Presets is disabled (either
using master Enable/Disable control or through
events settings. See Presets (p. 3-59) for more
information.
Troubleshooting
BBG-1034-AUDPRO-OM (V1.1)