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292 Multimedia system
asks for more detailed information on the
emergency.
If the vehicle occupants are not responsive:
R
an ambulance is sent to the vehicle immedi‐
ately.
Transferred data
During the voice connection to the Customer
Assistance Center, the following data is transfer‐
red:
Current vehicle location
R
Vehicle identification number
R
Emergency call not possible
If the mobile phone network is unavailable,
®
Mercedes-Benz mbrace
is not able to make an
emergency call:
A corresponding message appears in the
R
multimedia system display.
The indicator lamp flashes continuously.
R
In this case, seek assistance by other means.
R
Information on the MB Info call
An Info call to the Mercedes-Benz Customer
Assistance Center has been initiated via the
overhead control panel (
page 290).
→
You can find information on the following topics:
®
Mercedes-Benz mbrace
activation
R
operating the vehicle
R
nearest authorized Mercedes-Benz Center
R
other products and services from Mercedes-
R
Benz
Data is transmitted during the connection to the
Mercedes-Benz Customer Assistance Center
(
page 292).
→
Information on the Roadside Assistance call
A Roadside Assistance call to the Mercedes-
Benz Customer Assistance Center has been initi‐
ated via the overhead control panel:
the problem with the vehicle is analyzed
R
using remote diagnosis.
Further information about this can be
obtained at: http://www.mbusa.com
a qualified Mercedes-Benz technician carries
R
out repairs on site and/or the vehicle will be
towed to the nearest authorized
Mercedes-Benz Center.
You may be charged for these services.
Data is transmitted during the connection to the
Mercedes-Benz Customer Assistance Center
(
page 292).
→
Transferred data during a service call
In certain countries you must confirm the data
transfer.
If you make service calls using Mercedes-Benz
brace
®
(USA), transferred data includes the fol‐
lowing:
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