Troubleshooting - Autoscript XBox-IP Installation Manual

Hide thumbs

Table Of Contents

Table of Contents

Fault

Check

The XBox-IP is not

Check that the power over ethernet source has a suitable power injector.

powering up.

Check that the cable from the PoE source is firmly locked into the PoE input on the

XBox-IP.

Check that a quality Cat5 or Cat6 cable has been used to connect to the PoE injector

If using a DC power supply, check it is connected to the supply and cables are secure.

Check the PSU connector is screwed securely into the 12vDC input on the rear of the

XBox-IP.

Check that any connections to controllers are correct and secured.

Check that a quality Cat5 or Cat6 cable has been used to connect the controller to the

The XBox-IP is powered

PoE injector.

up, but not controlling the

prompted text.

Power cycle the XBox-IP by removing the PoE Injector connection.

If using a DC power supply, Power cycle the XBox-IP by disconnecting the cable from

the 12vDC input.

Check that video connections are correct and secured.

Ensure that quality screened cables have been used for the video signal and that the

screen is earthed at both ends.

The prompter monitor is

not displaying text.

Ensure that the SDI cable is connected to an SDI input on the prompter monitor.

Ensure that the appropriate video format is selected for the prompter monitor to display.

Power cycle the XBox-IP by removing the PoE Injector connection.

The X-Box-IP has locked

If using a DC power supply, Power cycle the XBox-IP by disconnecting the cable from

and is not responsive.

the 12vDC input.

Check that the XBox-IP and the software application are not separated by an IP

The XBox-IP is not

gateway.

discovered on a local IP

network.

Check that the network switch has power.

The XBox-IP IP Address is

not configurable correctly

Check that the correct IP address has been added for the XBox-IP.

from the application