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Troubleshooting
If the cooktop malfunctions, before calling for service, review the tables in this section for
a possible resolution of the issue.
Checkpoints
Gas safety
Problem
You smell gas.
Surface burner
Problem
All burners do not
light.
Surface burners do
not light.
A burner clicks
during operation.
The burners do
not burn evenly.
Very large or yellow
burner flames
Possible cause
Burner knob is on, but there is
no flame.
There is a gas leak.
Possible causes
The cooktop is unplugged.
Blown fuse; tripped circuit
breaker
Gas supply not properly
connected or turned on
Control knob not set
properly.
• Burner caps not seated.
• Burner base misaligned.
The control knob has been left
in the Lite position.
Burner components are not
assembled correctly.
Burners are dirty.
The wrong burner orifice is
installed.
Action
Turn the burner knob to OFF.
• Evacuate the room/building/area.
• From a neighbor's home, immediately
call your gas supplier, and follow their
directions.
• If you cannot reach your gas supplier,
call the fire department.
Action
Make sure the power cord is plugged into
a live, grounded outlet.
Replace the fuse or reset the circuit
breaker.
See the Installation Instructions.
Push in the control knob and turn it to the
Lite position.
• Clean the electrodes.
• Put burner cap on burner head.
• Align burner base.
After burner ignites, turn control knob to
desired setting; if issue persists, contact
service technician.
Review pages 34-36.
• Clean the burner components.
• Review pages 30-33.
Check burner orifice size; if you have wrong
orifice (LP gas instead of natural gas, vice
versa) swith to correct orifice (pg. 32).
37
English
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