HotSpring GGE Owner's Manual page 51

Problem
Entire spa is inoperative
Spa does not heat; jets and light
operate (Green logo "Ready", and
Blue logo "Power" indicators are
blinking)
Jets weak or surging
Light inoperative
MOTO-MASSAGE DX jet inoperative
or erratic
Blue Logo "Power" indicator blinking
Green Logo "Ready" indicator blinking
Touchscreen is on but becomes
inoperable
(GRANDEE & ENVOY Models Only)
Touchscreen is black (off)
(GRANDEE & ENVOY Models Only)
Remote has intermittent response
when inside the 30' usable range
(GRANDEE & ENVOY Models Only)
Black Screen on touchscreen
continuously reads "Searching for spa"
(GRANDEE & ENVOY Models Only)
SPA WATER MAINTENANCE TROUBLESHOOTING GUIDE
Problem
Cloudy Water
Water Odor
Chlorine Odor
Musty Odor
Organic buildup / scum ring around spa
Algae Growth
Eye Irritation
Skin Irritation / Rash
Stains
Scale
Service Information
GENERAL OPERATION TROUBLESHOOTING GUIDE
Probable causes
• Power failure
• GFCI tripped
• Heater high-limit thermostat tripped
• Spa lock activated
• Integrated pressure switch open
• Circulation pump thermal cut-off tripped
• Spa water level too low
• Filters clogged
• COMFORT CONTROL lever closed
• Spa lock activated
• Light wiring or assembly is faulty
• COMFORT CONTROL valves closed
• Filters clogged
• Heater high-limit thermostat tripped
• Temperature sensor problem
• Remote Control too far away from spa
• Communication between remote control and
control system has been interrupted
• Power to spa is off
• Battery needs to be recharged
• Battery is in Shut-Down mode
• Battery is not recharging
• Signal Interference from outside source
• Remote not paired
Probable causes
• Dirty filters
• Excessive oils / organic matter
• Improper sanitization
• Suspended particles / organic matter
• Overused or old water
• Excessive organics in water
• Improper sanitization
• Low pH
• Chloramine level too high
• Low pH
• Bacteria or algae growth
• Build-up of oils and dirt
• High pH
• Low sanitizer level
• Low pH
• Low sanitizer level
• Unsanitary water
• Free chlorine level above 5 ppm
• Total alkalinity and/or pH too low
• High iron or copper in source water
• High calcium content in water – total alkalinity
and pH too high
Solutions
• Check power source
• Reset GFCI; call for service if it will not reset
• Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset,
check for clogged filters. If tripping continues, call for service.
• Deactivate spa lock
• Check for clogged filters. Integrated pressure switch will reset when the flow of water
through the heater has been restored. Call for service if the heater trips frequently.
• Check for clogged filters or air locks in plumbing. Disconnect power to the spa, allow
circulation pump to cool. Circulation pump thermal cut-off will reset when pump has cooled
and power is reapplied. Call for service if circulation pump thermal cut-off trips frequently.
• Add water
• Clean filters
• Open COMFORT CONTROL lever
• Deactivate spa lock
• Replace light assembly
• Open COMFORT CONTROL levers
• Clean filters
• Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset,
check for clogged filters. If tripping continues, call for service.
• Disconnect power for at least thirty seconds. If blinking continues, call for service.
• Move Remote Control closer to spa
• Press Jets button on DOCK
• Press and hold the touchscreen in a blank area until it turns black, this will reset the control panel.
• Turn power to spa on
• Place remote control back into Docking tray
• Press touchscreen and wait for 40 seconds
• Contact your authorized HOT SPRING Dealer
• Change channel on remote by pressing the Lights button on the DOCK until dock buttons flash to
display a change channel screen on the remote. Press UP or DOWN to change the channel followed
by OK to set
• Press Jets button on DOCK until dock buttons flash, press and hold screen until Pairing
Yes/ No is displayed then press Yes to pair
Solutions
• Clean filters
• Shock spa with sanitizer
• Add sanitizer
• Adjust pH and/or alkalinity to recommended range
• Run jet pump(s) and clean filters
• Drain and refill the spa
• Shock spa with sanitizer
• Add sanitizer
• Adjust pH to recommended range
• Shock spa with sanitizer
• Adjust pH to recommended range
• Shock spa with sanitizer–if problem is visible or persistent, drain, clean and refill the spa
• Wipe off scum with clean rag – if severe, drain the spa, use a spa surface and tile cleaner to
remove the scum, and refill the spa
• Shock spa with sanitizer and adjust pH
• Shock spa with sanitizer and maintain sanitizer level
• Adjust pH
• Shock spa with sanitizer and maintain sanitizer level
• Shock spa with sanitizer and maintain sanitizer level
• Allow free chlorine level to drop below 5 ppm before spa use
• Adjust total alkalinity and/or pH
• Use a metal deposit inhibitor
• Adjust total alkalinity and pH – if scale requires removal, drain the spa, scrub off the scale,
refill the spa and balance the water
Page 48