DirecTV GENIE AIR Product Manual page 48

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•
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Troubleshooting:
Scenario Genie Mini Client
If other Clients 1) Check for loose connections at the
do not have this Genie Mini clients that have this OSD.
OSD;
•
2) Reset the Genie Mini client.
3) Reset the Genie Air
4) Schedule service call.
If all Clients have
1) Is this the first time using the Genie
the same OSD;
Mini clients after a Genie Air
replacement?
Or if there are no
If No, continue.
•
other Clients in
If Yes: Follow the Add Client
the home: •
process and add the Genie Mini
clients.
2)
Check if the following services are
active on the user's account.
Advanced Receiver Service
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Whole Home DVR Service
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DVR Service
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HD Access
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3)
Go to the Genie Air
Status LED is Solid Green.
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4)
Check if the MoCA LED at the back
panel of the Genie Air
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5)
If there are no other clients in the home
(Single client home), first reset the
Genie Mini client. If OSD is still present
reset the Genie Air
6)
In case of multiple client household,
reset the Genie Air
7)
Is the OSD still present on all clients?
•
•
and if the OSD is still present then
Version 1.3.0 – 11/22/2016
One of the clients may be on a screen such as:
• System Test
• Signal Strength
• Satellite Setup
There may be a connection issue between the Genie Air
wired client.
There may be a connection issue between the Genie Air
Wireless Video Bridge.
TM
The Genie Air was replaced and the Add Client steps were not
completed.
Ensure there are no Band-Stop
Filters connected to the Genie
Mini Clients
TM
.
TM
server
TM
and check if the
If not solid green, troubleshoot
as per the Status LED table.
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is Solid Green.
If not solid green, troubleshoot
as per the MoCA LED table.
TM
.
TM
.
Yes: Schedule service call.
No: Check the other Clients
Page 44
Product Manual Genie Air
TM
TM
Wireless Genie Mini Client
1) Ensure the Network LED on the client is
Solid Green
2)
If not solid green, troubleshoot Wireless
Client using existing troubleshooting
steps.
3)
Reset Wireless Genie Mini client.
TM
4) Reset the Genie Air .
5) Schedule service call.
1) Is this the first time using the Wireless
Genie Mini after a Genie Air
replacement?
If No, continue.
•
If Yes: Reset the Wireless Connection as
•
with a Genie then follow the Add Client
process
2)
Check if the following services are active
on the user's account.
Advanced Receiver Service
•
Whole Home DVR Service
•
DVR Service
•
HD Access
•
TM
3)
Go to the Genie Air and check if the
Status LED is Solid Green.
If not solid green, troubleshoot as
•
per the Status LED table.
4)
Check if the Wireless LED is Solid Green.
If not solid green, troubleshoot as
•
per the Wireless LED table.
5)
If there are no other clients in the home
(Single client home), first reset the
Wireless Genie Mini client. If OSD is still
present reset the Genie Air
6)
In case of multiple client household, reset
TM
the Genie Air .
7)
Is the OSD still present on all clients?
Yes: Schedule service call.
•
No: Check the other Clients and if
•
the OSD is still present then
troubleshoot as per "Other clients do
DIRECTV, Inc. Proprietary and Confidential
TM
and the
and the
TM
server
TM
.
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