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Inspiron 13 5000
2-in-1
Regulatory Model: P69G
Regulatory Type: P69G001

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   Summary of Contents for Dell Inspiron 13 5000

  • Page 1: Service Manual

    Inspiron 13 5000 2-in-1 Service Manual Regulatory Model: P69G Regulatory Type: P69G001...

  • Page 2

    WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......11 ..................11 Before you begin ..................11 Safety instructions ................12 Recommended tools ....................13 Screw list After working inside your computer......15 Removing the base cover..........16 ....................16 Procedure Replacing the base cover..........19 ....................19 Procedure Removing the battery..........

  • Page 4: Table Of Contents

    Replacing the memory modules........26 ....................26 Procedure ..................28 Post-requisites Removing the hard drive..........29 ................... 29 Prerequisites ....................29 Procedure Replacing the hard drive..........32 ....................32 Procedure ..................32 Post-requisites Removing the coin-cell battery........33 ....................33 Prerequisites ....................33 Procedure Replacing the coin-cell battery........

  • Page 5: Table Of Contents

    Replacing the speakers..........42 ....................42 Procedure ..................42 Post-requisites Removing the fan............43 ....................43 Prerequisites ....................43 Procedure Replacing the fan............45 ....................45 Procedure ..................45 Post-requisites Removing the heat sink..........46 ................... 46 Prerequisites ....................46 Procedure Replacing the heat sink..........48 ....................48 Procedure ..................

  • Page 6: Table Of Contents

    Replacing the status-light board........54 ....................54 Procedure ..................54 Post-requisites Removing the touchpad..........55 ................... 55 Prerequisites ....................55 Procedure Replacing the touchpad..........58 ....................58 Procedure ..................58 Post-requisites Removing the I/O board..........59 ................... 59 Prerequisites ....................59 Procedure Replacing the I/O board..........

  • Page 7: Table Of Contents

    Replacing the power-adapter port....... 69 ....................69 Procedure ..................69 Post-requisites Removing the system board.........70 ....................70 Prerequisites ....................70 Procedure Replacing the system board......... 74 ....................74 Procedure ..................74 Post-requisites .......75 Entering the Service Tag in the BIOS setup program Removing the display panel..........76 ....................76 Prerequisites ....................76...

  • Page 8: Table Of Contents

    Removing the display back-cover and antenna assembly..............83 ....................83 Prerequisites ....................83 Procedure Replacing the display back-cover and antenna assembly..............85 ....................85 Procedure ..................85 Post-requisites Removing the camera..........86 ................... 86 Prerequisites ....................86 Procedure Replacing the camera..........88 ....................88 Procedure ..................

  • Page 9: Table Of Contents

    Replacing the sensor board..........94 ....................94 Procedure ..................94 Post-requisites Downloading drivers............ 95 ..............95 Downloading the audio driver ............. 95 Downloading the graphics driver ............. 96 Downloading the USB 3.0 driver ..............96 Downloading the Wi-Fi driver ..........96 Downloading the media-card reader driver ...............

  • Page 10: Table Of Contents

    ............112 Running the ePSA diagnostics ................. 112 System diagnostic lights ..................114 Flea power release ...................115 Wi-Fi power cycle Getting help and contacting Dell......... 116 .................116 Self-help resources ..................117 Contacting Dell...

  • Page 11: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 12: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 13: Screw List

    Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1. Screw list Component Secured to Screw type Quantity Screw image Base cover Palm-rest M2.5x6 assembly Battery Palm-rest M2x3. assembly Hard-drive Palm-rest...

  • Page 14

    Component Secured to Screw type Quantity Screw image Power adapter Palm-rest M2x3.5 port assembly System board Palm-rest M2x2 Big Head 3 assembly Sensor board Display panel M2.5x2.5...

  • Page 15: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 16: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Close the display and turn the computer over.

  • Page 17

    Remove the nine screws (M2.5x6) that secure the base cover to the palm-rest assembly. Figure 1. Base cover screws (6) base cover palm-rest assembly...

  • Page 18

    Using a plastic scribe, release the tabs that secure the base cover to the palm- rest assembly and remove the base cover off the palm-rest assembly. Figure 2. Base cover plastic scribe palm-rest assembly base cover...

  • Page 19: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the base cover with the palm-rest assembly and snap it into place. Replace the nine screws (M2.5x6) that secure the base cover to the palm-rest...

  • Page 20: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Disconnect the battery cable from the system board.

  • Page 21

    Lift the battery off the palm-rest assembly. Figure 3. Battery system board battery cable screws (4) palm-rest assembly battery Press and hold the power button for five seconds to ground the system board.

  • Page 22: Replacing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 23: Removing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 24: Procedure

    Procedure Lift the Mylar to access the memory module. Figure 4. Memory module memory module Mylar Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up.

  • Page 25

    Remove the memory module from the memory-module slot. Figure 5. Memory module securing clips (2) memory module memory-module slot...

  • Page 26: Replacing The Memory Modules

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Lift the Mylar to access the memory-module slot. Align the notch on the memory module with the tab on the memory-module slot.

  • Page 27

    Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Figure 6. Memory module memory module memory-module slot notch...

  • Page 28: Post-requisites

    Post-requisites Replace the battery. Replace the base cover.

  • Page 29: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.

  • Page 30

    Lift the hard-drive assembly, along with its cable, off the palm-rest assembly. Figure 7. Hard drive tape hard-drive assembly palm-rest assembly screws (2) system board hard-drive cable pull tab...

  • Page 31

    Disconnect the interposer from the hard-drive assembly. Figure 8. Hard drive interposer hard-drive assembly Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. Lift the hard-drive bracket off the hard drive. Figure 9. Hard drive screws (4) hard-drive bracket hard drive...

  • Page 32: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.

  • Page 33: Removing The Coin-cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 34

    Peel the coin-cell battery off the palm-rest assembly. Figure 10. Coin-cell battery I/O board coin-cell battery cable coin-cell battery palm-rest assembly...

  • Page 35: Replacing The Coin-cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the coin-cell battery to the palm-rest assembly. Connect the coin-cell battery cable to the I/O board.

  • Page 36: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 37

    Slide and remove the wireless card from the wireless-card slot. Figure 11. Wireless card screw (M2x3.5) wireless-card bracket wireless-card slot wireless card antenna cables (2)

  • Page 38: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 39

    Replace the screw (M2x3.5) that secures the wireless card bracket to the wireless card. Figure 12. Wireless card notch wireless-card slot wireless card antenna cables (2) wireless card bracket screw (M2x3.5) Post-requisites Replace the battery. Replace the base cover.

  • Page 40: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 41

    Remove the speakers from the alignment posts and lift the speakers off the palm-rest assembly. Figure 13. Speakers system board speaker cable palm-rest assembly routing guides tape (3) alignment posts speakers (2) rubber grommets (5)

  • Page 42: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The rubber grommets may get pushed out while replacing the speaker. Ensure that the rubber grommets are in their position after placing the speaker on the palm-rest assembly.

  • Page 43: Removing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 44

    Lift the fan off the palm-rest assembly. Figure 14. Fan palm-rest assembly screws (2) fan cable system board...

  • Page 45: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on the palm-rest assembly. Replace the two screws (M2x3.5) that secure the fan to the palm-rest assembly.

  • Page 46: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 47

    Lift the heat sink off the system board. Figure 15. Heat sink heat sink captive screws system board...

  • Page 48: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 49: Removing The Power And Volume-buttons Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 50

    Lift the power and volume-buttons board off the palm-rest assembly. Figure 16. Power and volume-buttons board tape power and volume-buttons board-cable routing guides (2) power and volume-buttons board screw (M2x3.5) palm-rest assembly...

  • Page 51: Replacing The Power And Volume-buttons Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the power and volume-buttons board with the screw hole on the palm-rest assembly.

  • Page 52: Removing The Status-light Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 53

    Lift the status-light board off the palm-rest assembly. Figure 17. Status-light board latch status-light board-cable system board status-light board tape...

  • Page 54: Replacing The Status-light Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align and place the status-light board in the slot on the palm-rest assembly. Slide the status-light board-cable into the connector on the system board and close the latch to secure the cable.

  • Page 55: Removing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 56

    Peel the tapes that secure the touchpad to the palm-rest assembly. Figure 18. Touchpad palm-rest assembly tape latch system board touchpad cable Open the latch and disconnect the touchpad cable from the system board. Remove the four screws (M2x2) that secure the touchpad to the palm-rest assembly.

  • Page 57

    Lift and slide the touchpad off the palm-rest assembly. Figure 19. Touchpad screws (4) touchpad palm-rest assembly touchpad cable system board...

  • Page 58: Replacing The Touchpad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the touchpad on the palm-rest assembly. Align the screw holes on the touchpad with the screw holes on the palm-rest assembly.

  • Page 59: Removing The I/o Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 60

    Lift the I/O board off the palm-rest assembly. Figure 20. I/O-board I/O board tape I/O-board cable screws (2) latch palm-rest assembly coin-cell battery-cable tape power and volume-buttons board-cable...

  • Page 61: Replacing The I/o Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the I/O board on the palm-rest assembly. Align the screw hole on the I/O board with the screw hole on the palm-rest assembly.

  • Page 62: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 63

    Open the latches to disconnect the display cable and the touch-screen board- cable from the system board. Figure 21. Display assembly antenna cables (2) display cable touch-screen board-cable latch tape (2) Turn the computer over and open the display as far as possible. CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.

  • Page 64

    Remove the four screws (M2.5x2.5) that secure the display assembly to the palm-rest assembly. Figure 22. Display assembly display assembly screws (4) display hinges (2) palm-rest assembly...

  • Page 65

    Lift the display assembly off the palm-rest assembly. Figure 23. Display assembly display assembly...

  • Page 66: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.

  • Page 67: Removing The Power-adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 68

    Lift the power-adapter port off the palm-rest assembly. Figure 24. Power-adapter port power-adapter port-cable screw (M2x3.5) power adapter port system board palm-rest assembly...

  • Page 69: Replacing The Power-adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the power-adapter port into the slot on the palm-rest assembly. Align the screw hole on the power-adapter port with the screw hole on the palm-rest assembly.

  • Page 70: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 71

    Using the pull tab, disconnect the hard-drive cable from the system board. Figure 25. System board display cable I/O-board cable latch tape latch latch I/O-board cable pull tab hard-drive cable Disconnect the power-adapter cable and the speaker cable from the system board.

  • Page 72

    Disconnect the keyboard back-light cable and hard-drive cable from the system board. Figure 26. System board power-adapter cable speaker cable status-board cable keyboard cable keyboard back-light cable system board hard-drive cable Remove the three screws (M2x2 Big Head) that secure the system board to the palm-rest assembly.

  • Page 73

    Lift the system board off the palm-rest assembly. Figure 27. screws (3) system board palm-rest assembly...

  • Page 74: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 75: Entering The Service Tag In The Bios Setup Program

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 76: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 77

    Using a plastic scribe, pry the display-panel assembly off the display back-cover and antenna assembly. Figure 28. Display panel plastic scribe display back-cover routing guides display cable hinge covers display panel Turn over the display-panel assembly. Remove the camera.

  • Page 78

    Remove the sensor board. After performing the above steps, we are left with the display panel. Figure 29. Display panel display panel...

  • Page 79: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display panel on a flat surface. Replace the sensor board.

  • Page 80: Removing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 81

    Figure 30. Palm rest palm rest...

  • Page 82: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest and keyboard assembly on a flat surface with the keyboard facing down.

  • Page 83: Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 84

    Figure 31. Display back-cover and antenna assembly display back-cover and antenna antenna cables assembly...

  • Page 85

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a flat surface. Post-requisites...

  • Page 86: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 87

    Turn the camera over and peel off the tape to disconnect the camera cable from the camera module. Figure 32. Camera display panel plastic scribe camera module camera cable tape...

  • Page 88: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the camera cable to the camera module. Adhere the tape that secures the camera cable to the camera module.

  • Page 89: Removing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 90

    Lift the display cable off the display panel. Figure 33. Display cable tape sensor-board cable tape sensor-board cable display cable latch display panel...

  • Page 91: Replacing The Display Cable

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Route the display cable through the routing guides on the display panel. Slide the display cable into the connector and press down the latch to secure the cable.

  • Page 92: Removing The Sensor Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 93

    Lift the sensor board off the display panel. Figure 34. Sensor board sensor board screw tape sensor-board cable latch...

  • Page 94: Replacing The Sensor Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the sensor board to the display panel and snap the sensor board in place.

  • Page 95: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 96: Downloading The Usb 3.0 Driver

    Downloading the USB 3.0 driver Turn on your computer. Go to www.dell.com/support. Click or tap Product Support, enter the Service Tag of your computer and click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 97: Downloading The Chipset Driver

    Go to www.dell.com/support. Click or tap Product Support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 98

    Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself. Scroll down the page and expand Network.

  • Page 99: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears. you can: •...

  • Page 100: Bios Overview

    Keys Navigation Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only.

  • Page 101: System Setup Options

    During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 102

    General-System Information Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed.

  • Page 103

    General-System Information Wi-Fi Device Displays the wireless device information of the computer. Bluetooth Device Displays the bluetooth device information of the computer. Battery Information Displays the battery health information. Boot Sequence Boot Sequence Displays the boot sequence. Boot List Option Displays the available boot options.

  • Page 104

    System Configuration Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port. USB PowerShare Enable or disable charging external devices through the USB PowerShare port. Audio Enable or disable the integrated audio controller. Keyboard Illumination Configure the operating mode of the keyboard illumination feature.

  • Page 105

    Security Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set. UEFI Capsule Firmware Enable or disable BIOS updates through UEFI Updates capsule update packages. PTT Security Enable or disable Platform Trust Technology (PTT) visibility to the operating system.

  • Page 106

    Intel Software Guard Extensions Intel SpeedStep Enable or disable Intel Speedstep Technology. Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. C-States Control Enable or disable additional processor sleep states. Default: Enabled.

  • Page 107

    Intel Software Guard Extensions Default: Enabled. Numlock Enable Enable or disable Numlock. Default: Enable Numlock. Fn Lock Options Enable or disable the Fn lock mode. Fastboot Enable to set the speed of the boot process. Default: Thorough. Extend BIOS POST Time Configure additional pre-boot delay.

  • Page 108: System And Setup Password

    Auto OS Recovery Control the automatic boot flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 109: Assigning A System Password And Setup Password

    CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended. NOTE: Your computer is shipped with the system and setup password feature is disabled. Assigning a system password and setup password You can assign a new System Password only when the status is in Not Set. To enter the system setup, press F2 immediately after a power-on or re-boot.

  • Page 110: Clearing Cmos Settings

    Remove the base cover. Remove the battery. Disconnect the coin-cell battery. Wait for one minute. Connect the coin-cell battery. Replace the battery. Replace the base cover. Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www.dell.com/ contactdell.

  • Page 111: Troubleshooting

    Follow these steps to flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 112: Running The Epsa Diagnostics

    3.0. Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed.

  • Page 113

    Solid white – Power adapter is connected and the battery has more than 5 percent charge. Amber – Computer is running on battery and the battery has less than 5 percent charge. • Power adapter is connected and the battery is fully charged. •...

  • Page 114: Flea Power Release

    Light pattern Problem description Suggested solution Recovery image not found Reimage the system. Recovery image found but Reimage the system. invalid The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed. The repetitive beep codes help the user troubleshoot problems with the computer.

  • Page 115: Wi-fi Power Cycle

    Wi-Fi power cycle If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: Turn off your computer. Turn off the modem.

  • Page 116: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 15. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Get started app...

  • Page 117: Contacting Dell

    Enter the Service Tag number or Product ID into the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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