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Getac V100 Operation Manual

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V100 Operation Manual
(This version is for Safety Approval only)
(October 2008)

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  • Page 1 V100 Operation Manual (This version is for Safety Approval only) (October 2008)
  • Page 2 TRADEMARKS All brand and product names are trademarks or registered trademarks of their respective companies. NOTE The information in this manual is subject to change without notice.
  • Page 3 ® ENERGY STAR is a government program that offers businesses and consumers energy-efficient solutions, making it easy to save money while protecting the environment for future generations. ® Please reference ENERGY STAR related information from www.energystar.gov. ® As an ENERGY STAR Partner, MiTAC Technology Corporation has ®...
  • Page 4 ® Over its lifetime, ENERGY STAR qualified equipment in a single home office (e.g., computer, monitor, printer, and fax) can save enough electricity to light an entire home for more than 4 years. Power management (“sleep settings”) on computers and monitors can result in much savings annually.
  • Page 5 Table of Contents Table of Contents................i Preface Notational Conventions............vi Getting Started ................1-1 Getting the Computer Running ..........1-2 Unpacking ................ 1-2 Connecting to AC Power ..........1-2 Opening and Closing the Cover ........1-4 Operating in Tablet Mode ..........1-4 Turning On and Off the Computer........
  • Page 6 Numeric Keypad .............. 2-6 Function Keys ..............2-7 Fn Key................2-7 Hot Keys ................2-7 Using the Software Keyboard ..........2-10 Using the Touchpad ............2-11 Configuring the Touchpad ..........2-12 Using the Touchscreen (Optional) ........2-13 Using the Active Digitizer Feature (Optional) ....2-14 Using the Hard Disk Drive..........
  • Page 7 Using Smart Cards (Optional)..........4-5 Inserting and Removing a Smart Card ......4-5 Using PC Cards ..............4-6 Inserting and Removing a PC Card........4-6 Using ExpressCards (Optional)..........4-7 ExpressCard Type ............4-7 Inserting and Removing an ExpressCard ......4-8 Using the Card Reader ............
  • Page 8 Bluetooth Problems............8-4 Display Problems ............. 8-5 Hardware Device Problems..........8-6 Hard Disk Drive Problems ..........8-6 Keyboard, Mouse, and Touchpad Problems ....8-7 LAN Problems ..............8-8 Modem Problems ............. 8-8 PC Card Problems ............8-8 Power Management Problems.......... 8-9 Software Problems ............

  • Page 9: Specifications

    Preface This manual contains information that will help you operate the computer. It is divided into 8 chapters and 2 appendices. Chapter 1, Getting Started, takes you through the process of setting up the computer and identifying its external components. Chapter 2, Operating Your Computer, tells you how to use the computer’s components and features.

  • Page 10: Notational Conventions

    Notational Conventions Throughout this manual, the following conventions are used to distinguish elements of text. NOTE: identifies additional information that requires special attention. CAUTION: identifies important information that, if not followed, may result in loss of data or damage to the computer. Keyboard keys are shown in a bold typeset.

  • Page 11: Getting Started

    Chapter 1 CHAPTER Getting Started Congratulations on purchasing this rugged computer. This chapter first tells you step by step how to get the computer up and running. You will find instructions for these procedures: Unpacking Connecting to AC power Opening and closing the cover Turning on the computer Turning off the computer Attaching the grid-type hand strap...

  • Page 12: Getting The Computer Running

    Getting the Computer Running This section guides you through the procedures for getting the computer ready for operation. Unpacking After unpacking the shipping carton, you should find these standard items: Notebook computer Accessories: − AC adapter − AC power cord −...
  • Page 13 2. Plug the DC cord of the AC adapter to the power connector of the computer ( ). 3. Plug the female end of the AC power cord to the AC adapter and the male end to an electrical outlet ( ). 4.

  • Page 14: Opening And Closing The Cover

    Opening and Closing the Cover Open the top cover by pulling up on latch A and releasing latch B and lifting up the cover. You can tilt the cover forward or backward for optimal viewing clarity. Close the top cover by closing the display. Then position latch B on the display side and bring latch A down to fix the display in place.

  • Page 15: Turning On And Off The Computer

    CAUTION: Do not rotate the display more than 180 , or attempt to rotate the display clockwise. 3. Close the computer with the display facing up. Then pull up on the latch A. 4. Position the latch B on the display side, then bring latch A down to fix the display in place.

  • Page 16: Operating System

    2. Press the power button ( 3. Each time the computer is turned on, it performs a Power-On Self Test (POST), and the operating system such as Windows should start. Turning Off To turn off the computer power, use the “Shut Down” command of your operating system.

  • Page 17: Attaching The Hand Strap

    Attaching the Hand Strap The hand strap can be attached to any two sides of the four (option) corners of your computer. Standard setup: two buckles on the left/right front side of your computer. To release, press on the right spring latch first to detach the right side. Then release the left side.

  • Page 18: Taking A Look At The Computer

    Taking a Look at the Computer This section identifies the external components of the computer and briefly describes the function of each component. NOTE: Depending on the model you purchased, the appearance of your computer may not be exactly the same as those shown in this manual. Right-Side Components Component Description...

  • Page 19: Left-Side Components

    Left-Side Components Component Description Power Connector Connects the AC adapter. Each of the two ports connects a USB device, such as a USB Ports flash disk, printer, digital camera, joystick, and more. RJ-11 Connector Connects the telephone line. RJ-45 Connector Connects the LAN cable. Accepts an ExpressCard for additional functions (option).

  • Page 20: Rear Components

    Rear Components Component Description The hand strap can be attached to the two holders for Hand Strap convenient handling of your computer. Holder Connects a set of headphones, external speakers with Audio Output amplifier, or an audio recording device. Connector Connects an external microphone.

  • Page 21: Front Components

    Front Components Component Description The hand strap can be attached to the two holders for Hand Strap convenient handling of your computer. Holder Toggles the “EasyTap” utility ON and OFF. EasyTap Utility Button Toggles the sunlight-readable function ON and OFF. Sunlight- readable Button Serves as the Ctrl+Alt+Del keyboard buttons.

  • Page 22: Bottom Components

    Bottom Components Component Description Antenna Connector Inside is the connector for using an external antenna. Inside is the expansion bus connector for using a Port Expansion Bus Replicator. Connector Sends out sound and voice from your computer. Speaker Inside is the memory slot for expanding the memory size Memory Slot of your computer.

  • Page 23: Top-Open Components

    Top-open Components Component Description Allows you to use your computer’s camera function. CMOS Camera Displays the output of the computer. LCD Screen Adjusts the LCD brightness and optional keyboard Light Sensor backlight automatically surrounding. Serves as the data input device of the computer. Keyboard Serves as the pointing device of the computer.
  • Page 24 Component Description AC Power indicator Lights green when the computer is turned on and using AC power. Battery Charge indicator Lights green when the battery is fully charged. Lights yellow when the battery is being charged. Blinks yellow when the battery’s capacity is below 10 %. Blinks green when battery’s temperature is too high (over 60 Hard disk drive in-use indicator...

  • Page 25: Where To Go From Here

    Where to Go from Here As your computer is ready for operation, you may want to do any of the following now: For this purpose... Do this... To know more about the computer... Go on to the next chapter. To install the operating system if your See the operating system manual.

  • Page 26: Starting And Stopping The Computer

    Chapter 2 CHAPTER Operating Your Computer This chapter provides information about the use of the computer. If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user but are new to notebook computers, you may choose to read only the parts containing information unique to your computer.

  • Page 27: Starting The Computer

    Starting and Stopping the Computer There are a number of ways to start and stop the computer. Starting the Computer You always start the computer using the power button. A computer starts up with an operating system (OS) existing on the storage device such as the hard disk.
  • Page 28 To stop in Do this... To start up or this mode... resume again Hibernation Depending on your settings in Windows, Press the power you can place the computer in button. Hibernation mode by: • Closing the display cover • Pressing the power button If you choose to stop in Sleep or Hibernation mode, you can return to where you left off the next time you start up the computer.

  • Page 29: Using The Internal Keyboard

    Using the Internal Keyboard Your keyboard has all the standard functions of a full-sized computer keyboard plus a key added for specific functions. The standard functions of the keyboard can be further divided into four major categories: Typewriter keys Cursor-control keys Numeric keys Function keys Typewriter Keys...

  • Page 30: Cursor-Control Keys

    Cursor-Control Keys NOTE: The word “cursor” refers to the indicator on the screen that lets you know exactly where on your screen anything you type will appear. It can take the form of a vertical or horizontal line, a block, or one of many other shapes. Numeric Keypad A 15-key numeric keypad is embedded in the typewriter keys as shown next:...

  • Page 31: Function Keys

    Numeric keys facilitate entering of numbers and calculations. When Num Lock is on, the numeric keys are activated; meaning you can use these keys to enter numerals. NOTE: When the numeric keypad is activated and you need to type the English letter in the keypad area, you can turn Num Lock off or you can press Fn and then the letter without turning Num Lock off.

  • Page 32: Euro Symbol

    You can easily identify the hot keys with the icons imprinted on the keytop. The hot keys are described next. Description Decreases the sound volume. Increases the sound volume. Decreases the LCD brightness (64 levels). Increases the LCD brightness (64 levels). Switches the system sound output off (mute) and on.

  • Page 33: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions: Windows Logo key and Application key. Windows Logo key opens the Start menu and performs software-specific functions when used in combination with other keys. Application key usually has the same effect as a right mouse click.

  • Page 34: Using The Software Keyboard

    Using the Software Keyboard When using the computer in Tablet mode, you can use the software keyboard. 1. Press the software keyboard button ( ) and the software keyboard will appear onscreen. 2. Enter the characters with the stylus. NOTE: To protect the LCD display, use the stylus on your touchscreen. Operating Your Computer...

  • Page 35: Using The Touchpad

    Using the Touchpad CAUTION: Do not use a sharp object such as a pen on the touchpad. Doing so may damage the touchpad surface. NOTE: For optimal performance of the touchpad, keep your fingers and the pads clean and dry. When tapping on the pad, tap lightly. Do not use excessive force. The touchpad is a pointing device that allows you to communicate with the computer by controlling the location of the pointer on the screen and making selection with the buttons.

  • Page 36: Configuring The Touchpad

    Term Action Drag and Press and hold the left button, then move your finger until drop you reach your destination (drag). Finally, release the button (drop) when you finish dragging your selection to the destination. The object will drop into the new location. –or–...

  • Page 37: Using The Touchscreen (Optional)

    Using the Touchscreen (Optional) NOTE: Your computer comes with either the touchscreen function or the Active Digitizer feature. Make sure the touchscreen driver has been installed properly. CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the touchscreen.

  • Page 38: Using The Active Digitizer Feature (Optional)

    Using the Active Digitizer Feature (Optional) NOTE: Your computer comes with either the Active Digitizer feature or the touchscreen function. Make sure the digitizer driver has been installed properly. CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the LCD display.
  • Page 39 Term Action Drag and Press lightly on the display and move drop your digitizer pen until you reach your destination (drag). Finally, release your digitizer pen (drop) when you finish dragging your selection to the destination. The object will drop into the new location.

  • Page 40: Using The Hard Disk Drive

    Using the Hard Disk Drive WARNING: DO NOT replace the hard disk drive by yourself. Refer all servicing to qualified personnel or your dealer. Your computer comes with a removable hard disk drive as drive C. A hard disk drive is a storage device with non-removable, rotating, magnetic storage platters inside it.

  • Page 41: Using The Video Features

    Using the Video Features The video subsystem of your computer features: 10.4-inch wide TFT (Thin-Film Transistor) color LCD display with 1024×768 XGA resolution or Simultaneous display on LCD and external monitor, which is useful when you have a presentation as you can control the screen from your computer and face the audience at the same time (option) Multi-display capability, which allows you to expand your desktop on the screen to another display device so that you have more desktop...
  • Page 42 For displaying in higher resolutions, you can connect an external monitor that supports higher resolutions. (See “Connecting an External Monitor” in Chapter 4 for more information.) Operating Your Computer 2-17...

  • Page 43: Using The Audio Features

    Using the Audio Features NOTE: To take advantage of the enhanced audio capabilities, the audio driver supplied with your computer must be installed. If you experience interference while recording, try lowering the microphone recording volume. The audio subsystem of your computer features: Built-in sound system for recording and playing sound on your computer Azalia interface (high density audio codec)

  • Page 44: Using The Communication Features

    Using the Communication Features Using the Modem NOTE: To take advantage of the modem feature, the modem driver supplied with your computer must be installed. The internal 56 K fax/data modem allows you to use the telephone line to communicate with others by fax, email, or connect to an online service or bulletin board.

  • Page 45: Using The Bluetooth Feature

    Using the Bluetooth Feature NOTE: To take advantage of the Bluetooth feature, the Bluetooth driver supplied with your computer must be installed. Depending on your model, your computer may incorporate the Bluetooth capability for short-range (about 10 meters) wireless communications between devices without requiring a cable connection.
  • Page 46 3. Click IVT BlueSoleil and then BlueSoleil. The following screen appears. 4. Click View, then Refresh Devices to check if any Bluetooth device is detected. Operating Your Computer 2-21...
  • Page 47 5. To connect to a new device, click Tools then click Add New Device. 6. Depending on the type of Bluetooth device that you want to connect to, you will need to enter the pertinent information. For detailed information on using the Bluetooth Utility, see the Bluetooth Utility Help on your computer by clicking on Help, then Contents and Index.

  • Page 48: Using The Gps

    Using the GPS NOTE: To take advantage of the GPS feature, the GPS driver supplied with your computer must be installed. You may need to install third-party software to fully take advantage of the GPS feature. Navigation and positioning are crucial to so many activities. To try to figure out where you are and where you are going, you need GPS technology.

  • Page 49: Ac Adapter

    Chapter 3 CHAPTER Managing Power Your computer operates either on external AC power or on internal battery power. This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way.

  • Page 50: Battery Pack

    AC Adapter CAUTION: The AC adapter is designed for use with your computer only. Connecting the AC adapter to another device can damage the adapter. The AC power cord supplied with your computer is for use in the country where you purchased your computer.

  • Page 51: Charging The Battery Pack

    Battery Pack The battery pack is the internal power source for the computer. It is rechargeable using the AC adapter. The operating time of a fully charged battery pack depends on how you are using the computer. When your applications often access peripherals, you will experience a shorter operating time.

  • Page 52: Battery Automatic Calibration Utility

    Battery Automatic Calibration Utility NOTE: To use the Battery Automatic Calibration Utility, the Battery Calibration driver supplied with your computer must be installed. After installing the Battery Pack Automatic Calibration Utility, the Battery Monitor will call up the Battery Learning program every month.

  • Page 53: Error Messages

    Error Messages The battery’s performance would degrade as part of its normal wear-and- tear after using it for a considerable length of time. The Battery Monitor program would check the battery’s condition and may display the following error messages. You are recommended to replace the battery. Error Message What it means ...

  • Page 54: Checking The Battery Level

    Checking the Battery Level NOTE: Any battery level indication is an estimated result. The actual operating time can be different from the estimated time, depending on how you are using the computer. By Operating System You can check the approximate battery level using the battery meter function of the operating system.

  • Page 55: Replacing The Battery Pack

    Replacing the Battery Pack CAUTION: There is danger of explosion if the battery is incorrectly replaced. Replace the battery only with the computer manufacturer’s optional battery packs. Discard used batteries according to the dealer’s instructions. Do not attempt to disassemble the battery pack. If you often rely on battery power for a long period of time while traveling, you may consider the purchase of an additional battery pack from your dealer and keep it with you in a fully charged state as a backup.
  • Page 56 4. Pull on the ribbon strip to remove the battery pack. 5. Slide the new battery pack all the way into the slot. Make sure to observe the correct orientation (the ribbon strip must face outward for future battery back removal). 6.

  • Page 57: Battery Low Signals And Actions

    Battery Low Signals and Actions The battery icon changes appearance to display the current state of the battery so that you can see how much charge remains (Windows default setting). When the battery charge is above 25 % the battery icon is green. When the battery charge reaches 25 % a yellow triangle with an exclamation point (!) appears above the green battery icon.

  • Page 58: Power Management

    Power Management Your computer supports ACPI (Advanced Configuration and Power Interface) for power management. The power management feature allows you to reduce the power consumption for energy saving. With an ACPI-compliant operating system such as Windows Vista, power supply to different computer components is controlled on an as-needed basis.

  • Page 59: Hibernation

    Hibernation NOTE: Make sure that the hibernation feature is enabled in the “When I press the power button,” “When I press the sleep button,” and “When I close the lid” of the Power Options System Settings Properties from the Control Panel Mobile PC in Windows Vista.

  • Page 60: Power-Saving Tips

    Power-Saving Tips Aside from enabling your computer’s power saving mode (see previous section), you can do your part to maximize the battery’s operating time by following these suggestions. Do not disable Power Management. Choose a Windows power plan that saves power. A power plan is a collection of hardware and system settings that control how your computer manages power.

  • Page 61: Expanding Your Computer

    Chapter 4 CHAPTER Expanding Your Computer You can expand the capabilities of your computer by connecting other peripheral devices. When using a device, be sure to read the instructions accompanying the device together with the relevant section in this chapter. This chapter gives guidelines on installing and using these devices: External monitor (option) Serial device...
  • Page 62 Connecting an External Monitor (Optional) If you want the benefits of a larger display screen with higher resolution, you can connect an external display monitor to your computer. Follow this procedure to connect an external monitor: 1. Make sure that the computer is not turned on. 2.

  • Page 63: Connecting A Serial Device

    Connecting a Serial Device Your computer has one or two serial port (depending on model) for connecting a serial device such as a serial mouse or serial communication device (modem). Follow this procedure to connect a serial device: 1. Make sure the computer is not turned on 2.

  • Page 64: Connecting A Usb Device

    Connecting a USB Device Your computer has two USB ports for connecting USB devices, such as a digital camera, scanner, printer, modem, and mouse. The USB ports support transfer rates up to 12 MB/s for USB 1.1 devices and 480 MB/s for USB 2.0 devices. To connect a USB device, simply plug the device cable to one of the USB ports.

  • Page 65: Using Smart Cards (Optional)

    Using Smart Cards (Optional) Your computer may have a smart card slot for additional security feature, providing tamper-proof storage of user and account identity. A smart card is a type of plastic card embedded with a computer chip that stores and transacts data between you (user) and the computer.

  • Page 66: Using Pc Cards

    Using PC Cards Your computer has one or two PC card slots that support CardBus specifications. The slots can accommodate a type II card. Typical type II cards are flash memory, SRAM, modem, LAN, and SCSI cards. Inserting and Removing a PC Card NOTE: Some PC cards require additional system resources.

  • Page 67: Using Expresscards (Optional)

    Using ExpressCards (Optional) NOTE: The ExpressCard interface is not compatible with the PC card interface. To take advantage of the ExpressCard interface, the ExpressCard driver supplied with your system must be installed. Your computer may have an ExpressCard slot. ExpressCard supports the PCI Express and USB 2.0 serial data interfaces (supporting speeds of up to 2.5 Gbps and 480 Mbps respectively), improving speed in data transfer while conserving power usage.

  • Page 68: Inserting And Removing An Expresscard

    Inserting and Removing an ExpressCard To insert an ExpressCard: 1. Locate the ExpressCard slot on the left side of the computer. 2. Slide the ExpressCard, with its label facing up, all the way into the slot until the rear connectors click into place. 3.

  • Page 69: Using The Card Reader

    Using the Card Reader NOTE: To use the Card Reader, the SD Reader driver supplied with your computer must be installed. If your hard disk is divided into several drives, make sure that all drives have been formatted before using the Card Reader. Otherwise, you may encounter problems when using the Card Reader.

  • Page 70: Using The Port Replicator (Optional)

    Using the Port Replicator (Optional) NOTE: To use the port replicator, the Vehicle Dock (1) and Vehicle Dock (2) driver supplied with your computer must be installed. A port replicator is available as an option. This device eliminates the hassles of having you connect and disconnect the various cables when carrying your computer around and allows a variety of peripherals to be connected including a headphone or microphone, etc.

  • Page 71: System Memory Upgrade

    System Memory Upgrade You can upgrade your computer by changing system memory to a maximum of 4 GB on the DDR2 SO-DIMM slot. CAUTION: RAM modules are extremely sensitive to static electricity. There are cases where static electricity generated by the human body has adversely affected such modules.

  • Page 72: Using Bios Setup

    Chapter 5 CHAPTER Using BIOS Setup BIOS Setup Utility is a program for configuring the BIOS (Basic Input/ Output System) settings of the computer. BIOS is a layer of software, called firmware, that translates instructions from other layers of software into instructions that the computer hardware can understand.

  • Page 73: When To Use Bios Setup

    When to Use BIOS Setup When to Use You need to run BIOS Setup Utility when: You see an error message on the screen requesting you to run BIOS Setup Utility. You want to restore the factory default settings. You want to modify some specific settings according to the hardware. You want to modify some specific settings to optimize the system performance.

  • Page 74: When And How To Use The System Recovery Feature

    When and How to Use the System Recovery Feature When to Use You need to run System Recovery when: Your computer does not start correctly. Your Windows operating system does not start at all. You want to restore the factory default Windows settings. Starting System Recovery WARNING: Using this feature will reinstall Windows to your system and configure it to the system’s factory default settings.
  • Page 75 1. The recovery software is solely the purpose of reinstalling or restoring software associated with the hard disk of this operating GETAC machine. 2. Except the above, no other use is granted hereunder. **************************************** (1)Yes, I agree to the provisions of this agreement and wish to continue.
  • Page 76 4. Type Y when the message Are you sure you want to recover now? appears onscreen. The following screen appears and (Y)Yes (N)No system will perform the recovery process and Windows operating system will be re-installed to its default setting: Using BIOS Setup...
  • Page 77 5. After the recovery process has been completed successfully, the GSI (GETAC Smart Installer) screen is displayed at the first boot-up of Windows operating system. 6. GSI will automatically perform system hardware detection and driver installation. After GSI has completed the whole process successfully, system will reboot.

  • Page 78: Installing Software Drivers

    Chapter 6 CHAPTER Installing Software Drivers To take full advantage of the unique features of your computer, some operating systems require custom software, known as drivers, to be installed. If you purchased the computer with Windows pre-installed, your dealer may have already installed the drivers. If not, you need to install the drivers using the disc supplied with your computer.

  • Page 79: How To Use The Driver Disc

    How to Use the Driver Disc NOTE: The drivers may have been updated after this manual was published. For driver upgrade, please contact your dealer. This disc supports Windows Vista. The available items may differ according to your computer model. Do not remove the driver disc when installing the driver.

  • Page 80: Caring For The Computer

    Chapter 7 CHAPTER Caring for the Computer Taking good care of your computer will ensure a trouble-free operation and reduce the risk of damage to your computer. This chapter gives you guidelines covering these areas of maintenance: How to protect the computer What to note when using and storing the computer How to clean the computer What to note when using the battery pack...

  • Page 81: Using The Windows Security Center

    Protecting the Computer To safeguard the integrity of your computer data as well as the computer itself, you can protect the computer in several ways as described in this section. Using the Windows Security Center Windows Security Center protects your computer against intrusion. Caring for the Computer...

  • Page 82: Using The Cable Lock

    Windows Security Center alerts you to take action on the following security essentials: Windows Firewall Windows Update Malware Protection (anti-virus, anti-spyware) Others (Internet security, user account control) For detailed information on Windows Security Center, see Windows’ Help. Using the Cable Lock You can use a Kensington-type cable lock to protect your computer against theft.

  • Page 83: Taking Care Of The Computer

    Taking Care of the Computer Location Guidelines Use the computer where the temperature is between 0 °C (32 °F) and 55 °C (131 °F). Avoid placing the computer in a location subject to high humidity, extreme temperatures, mechanical vibration, direct sunlight, or heavy dust.

  • Page 84: Cleaning Guidelines

    Cleaning Guidelines Never clean the computer with its power on. Use a soft cloth moistened with water or a non-alkaline detergent to wipe the exterior of the computer. Gently wipe the display with a soft, lint-free cloth. Do not use alcohol or detergent on the display.

  • Page 85: When Traveling

    When Traveling Before traveling with your computer, make a backup of your hard disk data into flash disks or other storage devices. As an added precaution, bring along an extra copy of your important data. Make sure that the battery pack is fully charged. Make sure that the computer is turned off and the top cover is securely closed.

  • Page 86: Troubleshooting

    Chapter 8 CHAPTER Troubleshooting Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common computer problems.

  • Page 87: Preliminary Checklist

    Preliminary Checklist Here are helpful hints to follow before you take further actions when you encounter any problem: Try to isolate which part of the computer is causing the problem. Make sure that you turn on all peripheral devices before turning on the computer.

  • Page 88: Solving Common Problems

    Solving Common Problems For easy reference, the problems are divided into these categories. Problem Type Go to Battery Problems P. 8-4 Bluetooth Problems P. 8-4 Display Problems P. 8-5 Hardware Device Problems P. 8-6 Hard Disk Drive Problems P. 8-6 Keyboard, Mouse, and Touchpad Problems P.

  • Page 89: Battery Problems

    Battery Problems The battery does not charge (Battery Charge indicator does not light yellow). Make sure that the AC adapter is properly connected. Make sure that the battery is not too hot or cold. Allow time for the battery pack to return to room temperature. Make sure that the battery pack is installed correctly.

  • Page 90: Display Problems

    Make sure that both devices are compatible. Display Problems Nothing appears on the screen. During operation, the screen may automatically turn off as a result of power management. Press any key to see if the screen comes back. The brightness level might be too low. Increase brightness by pressing the hot key.

  • Page 91: Hardware Device Problems

    Press the hot key to toggle through the display options or change the display through the settings in Display Settings Properties. Hardware Device Problems The computer does not recognize a newly installed device. The device may not be correctly configured in the BIOS Setup program.

  • Page 92: Keyboard, Mouse, And Touchpad Problems

    Keyboard, Mouse, and Touchpad Problems The keyboard does not respond. Try connecting an external keyboard. If it works, contact an authorized dealer, as the internal keyboard cable might be loose. The numeric keypad is disabled. Make sure that the is switched on. (Check if the Num Lock Num Lock Indicator glows or not.)

  • Page 93: Pc Card Problems

    Make sure that the telephone line is properly connected. Make sure that the COM port in the communication software is correctly set. Turn off power management. PC Card Problems The PC card does not work. Make sure that the PC card is correctly seated. If the card requires an IRQ (Interrupt ReQuest), make sure that there is one available.

  • Page 94: Software Problems

    − Connect the AC adapter to the computer. − Replace the empty battery pack with a fully charged one. The computer does not enter Hibernation mode with the keys. Make sure that the Hibernation function is specified for the sleep button.

  • Page 95: Startup Problems

    Distorted sound is produced. Make sure that the volume control is not set too high or too low. In most cases, a high setting can cause the audio electronics to distort the sound. The sound system does not record. Adjust the playback or recording sound levels. The external microphone or audio device does not work.

  • Page 96: Other Problems

    Other Problems The date/time is incorrect. Correct the date and time via the operating system or BIOS Setup program. After you have performed everything as described above and still have the incorrect date and time every time you turn on the computer, the RTC (Real-Time Clock) battery is at the end of its life.

  • Page 97: Resetting The Computer

    Resetting the Computer You may have to reset (reboot) your computer on some occasions when an error occurs and the program you are using hangs up. If the computer operation seems to hang up, first wait. It is possible that the computer is processing data.
  • Page 98 Appendix A APPENDIX Specifications NOTE: Specifications are subject to change without any prior notice. Parts Specifications ® Intel SU9400 Core 2 Duo ULV 1.4 GHz processor 800 MHz FSB (Front Side Bus), Thermal specifications 10 W Cache Memory 3 MB L2 cache ®...
  • Page 99 Parts Specifications Audio Features Azalia interface, left/right-channel analog output for line-out connector Speaker One built-in Ports Two audio ports for Line-out (green) / Mic-in (red) Standard keys with numeric pad keys, 12 function keys, special Fn Keyboard (Function) key and Windows keys Water-proof and dust-proof membrane, large character printing, water-proof rubber (option) Pointing device...
  • Page 100 Parts Specifications Dimension (L×W×H) 289.68×227.77×59.4 mm (11.4×8.97×2.3 inch) Weight Less than 2.5 kg (5.5 lb) Operating: 0 °C (32 °F) to 55 °C (131 °F) Environment Temperature –20 °C (4 °F) to 55 °C (131 °F) – low temperature option Non-operating: –40 °C (–40 °F) to 70 °C (158 °F) Humidity 5 % to 95 % relative, non-condensing...

  • Page 101: Regulatory Information

    Appendix B APPENDIX Regulatory Information This appendix provides regulatory statements and safety notices on your computer. NOTE: Marking labels located on the exterior of your computer indicate the regulations that your model complies with. Please check the marking labels and refer to the corresponding statements in this appendix.

  • Page 102: On The Use Of The System

    On the Use of the System Class B Regulations Federal Communications Commission Radio Frequency Interference Statement NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 103: Safety Notices

    Canada Canadian Department of Communications Radio Interference Regulations Class B Compliance Notice This Class B digital apparatus meets all requirements of the Canada Interference-Causing equipment regulations. Cet appareil numérique de Classe B respecte toutes les exigences du Règlement Canadien sur le matériel brouileur. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.
  • Page 104 ENGLISH CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer's instructions. DEUTSCH VORSICHT: Explosionsgefahr bei unsachgemäßem Austausch der Batterie. Ersatz nur durch denselben oder einen vom Hersteller empfohlenen gleich-wertigen Typ.

  • Page 105: About The Modem

    About the Modem Caution Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch non-insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines.

  • Page 106: Usa And Canada Safety Requirements And Notices

    On the Use of the RF Device NOTE: The information in this section applies to models with the wireless LAN module. USA and Canada Safety Requirements and Notices IMPORTANT NOTE: To comply with FCC RF exposure compliance requirements, the antenna used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
  • Page 107 The use of wireless devices in hospitals is restricted to the limits set forth by each hospital. Antenna use: In order to comply with FCC RF exposure limits, low gain integrated antennas should be located at a minimum distance of 20 cm (8 inches) or more from the body of all persons.
  • Page 108 EMC Requirements This device uses, generates and radiates radio frequency energy. The radio frequency energy produced by this device is well below the maximum exposure allowed by the Federal Communications Commission (FCC). This device complies with the limits for a Class B digital device pursuant to Part 15 subpart C of the FCC Rules and Regulations.

  • Page 109: European Union Ce Marking And Compliance Notices

    Canada Radio Frequency Interference Requirements To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Pour empêcher que cet appareil cause du brouillage au service faisant l'objet d'une licence, il doit être utilisé...
  • Page 110 Greek To προϊόν αυτό πληροί τις προβλέψεις της Ευρωπαϊκής Οδηγίας 1999/5/EC. Icelandic Þessi vara stenst reglugerð Evrópska Efnahags Bandalagsins númer 1999/5/EC. Italian Questo prodotto è conforme alla Direttiva Europea 1999/5/EC. Norwegian Dette produktet er i henhold til bestemmelsene i det europeiske direktivet 1999/5/EC.

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