Troubleshooting Guide - SONIQ QPi600B Instruction Manual

Troubleshooting Guide

SYMPTOM
No power.
The remote control does
not function.
No sound or only a very
low-level sound is heard.
No picture or abnormal
color.
No output on your HDMI
TV.
Severe hum or noise is
heard.
The disc does not play.
The DVD door cannot
open.
Specifications and external appearance are subject to change without notice.
CAUSE (AND REMEDY)
• Ensure the AC power cord is connected.
• The unit is not turned on.
• Remove any obstacles between the remote and the unit.
• Use the remote near the unit.
• Point the remote at the remote sensor on the unit.
• Replace the batteries in the remote with new one.
• Make sure that you select ON mode.
• The system is in pause mode. Press the
play mode.
• The unit is in fast-forward or fast-reverse mode. Press the
return to normal play mode.
• Make sure the AUDIO output is correct.
• Make sure the audio cable is connected securely.
• The region number of the disc doesn't match the region number of this unit.
• The TV is not set to receive DVD signal output.
• The video/HDMI cable is not connected securely.
• The TV is not turned on.
• Clean the disc.
• Check connection between HDMI TV and the unit.
• Replace the HDMI cable with a better one. Bad HDMI cable or cable longer
than 2 meters can cause data lost.
• Press HDMI key on remote handset several times to toggle among different
HD OUTPUT.
• Ensure the equipment is connected securely.
• The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with
alcohol.
• Clean the disc.
• There is no disc inside. ("No Disc" appears on the screen).
• Insert the disc correctly with the playback side facing down.
• Clean the disc.
• The unit and disc region number are incompatible.
• Condensation may have formed inside the unit due to a sudden change in
temperature. Wait about an hour for it to clear and try again.
• Reset the unit, press the STANDBY/ON button to turn off the unit, wait for a
few seconds, then restart the unit.
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