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7-3. Other Problems
Problem
1. The Setting menu/Mode menu
cannot be displayed
2. The monitor connected with
the USB cable is not detected.
/ The peripheral USB device
connected to the monitor does
not work.
3. Audio is not output.
36
Chapter 7 Troubleshooting
Possible cause and remedy
• Check whether the control button lock function works (see
Lock" (page
31)).
• Control buttons are locked when the main window of ColorNavigator
NX is displayed. Exit the software.
• Check whether the USB cable is connected correctly (see
Making Use of the USB Hub Function" (page
• If a peripheral device is connected to the
the "USB CHARGE Port" setting (see
24)). If it is set to "Charging Only", the peripheral device will not
work.
• Try changing to a different USB port on the PC.
• Try changing to a different USB port on the monitor.
• Reboot the PC.
• If the peripheral devices work correctly when the PC and
peripheral devices are connected directly, contact your local EIZO
representative.
• Check whether the PC and OS are USB compliant. (For USB
compliance of the respective devices, consult their manufacturers.)
• Depending on the USB 3.0 host controller that you are using,
connected USB devices may not be recognized correctly. Update to
the latest USB 3.0 driver provided by each manufacturer, or connect
the monitor to the USB 2.0 port.
• Check the PC's BIOS setting for USB when using Windows. (Refer
to the User's Manual of the PC for details.)
• This monitor does not support DisplayPort / HDMI audio signals.
"Key
"8-2.
38)).
port, try checking
"USB CHARGE Port" (page
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