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Troubleshooting - Philips AP2266 User Manual

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8 Troubleshooting

This chapter summarizes the most common problems you could encounter with the air
purifier. If you are unable to solve the problem with the information below, visit
www.philips.com/support or contact the Consumer Care Center in your country.
Problem
The air purifier
cannot be
switched on.
The air purifier
does not work
even though it is
plugged in to the
wall outlet and
switched on.
The air purifier
does not work
even though it is
switched on.
The air purifier
accidentally
powers off.
The airflow that
comes out of
the air outlet
is significantly
weaker than
before.
The air quality
does not improve,
even though the air
purifier has been
operating for a
long time.
Possible solution
Make sure the front cover is properly attached to the air
purifier.
The timer is set to a specific time interval. Reset or turn off
the timer.
Try a different electrical outlet or check the wall switch.
The filter alert status is displaying the filter code. Replace
the corresponding filter and reset the filter lifetime counter
(see chapter "Replacing the filter").
If the problem persists, contact the Consumer Care Center
in your country.
The filter replacement indicator has been on continuously
but you have not replaced the corresponding filter, and the
air purifier is now locked. In this case, replace the filter and
reset the filter lifetime counter.
The air purifier restarts automatically and goes to the
previous mode when the power resumes.
The pre-filter is dirty. Clean the pre-filter (see chapter
"Cleaning").
One of the filters has not been placed in the air purifier or
the filter is not placed properly. Make sure that all filters
are properly installed in the following order, starting with
the innermost filter: 1) Professional NanoProtect filter series
2000B (AP2026); 2) pre-filter.
The air quality sensor is wet. Make sure that the air quality
sensor is clean and dry (see chapter "Cleaning").
EN
19

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