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RETURNS POLICY
Please note: This policy applies ONLY to products purchased directly through Crosley. If purchased through a retailer please
reference that retailers return policy. Clearance items, used, demo, or products marked as 'Sold As Is' may not be returned
or exchanged because all Clearance sales are final.
Return Authorizations (RA) for all Crosley Furniture MUST be requested within 15 days of product delivery date.
All returns must be authorized through the Crosley Consumer Service Team and must be for valid reasons associated with
defects, damages, mislabeling or misrepresentation of the product. Requests for Return Authorizations (RA) resulting from
'Buyer's Remorse', partially assembled products, or products displaying damage from neglect or abuse on the part of the
consumer will not be approved. Products returned without an RA will not be eligible for a refund.
For any questions about or to be issued a Return Authorization (RA) number, please call the Crosley Consumer Services
Team at (800) 815‐4796, or contact us via our website at http://www.crosleyfurniture.com/#/contactUs
The Crosley Consumer Services Team is based in Louisville, KY and is available Monday ‐ Friday from 8am to 6pm EST.
Crosley recommends keeping the original box and packaging so that any returns can be repacked and shipped safely. If the
original box and packaging has been discarded or recycled, or if the original packaging is not available, then the
responsibility of securely repacking the product is the responsibility of the consumer. Authorized returns must meet the
following conditions for a refund to be processed:
1. The Product must be in new/unused condition
2. The Product must be returned with all accessories and parts securely packed in the original box and
Shipping charges back to Crosley will be deducted from the refund amount, and will be equal to the shipping charges on
the original sales order.
Crosley Furniture returns are subject to a 15% restocking fee for all authorized returns. This restocking fee covers the costs
associated with inspecting and returning the product to stock, and will be deducted from the refund amount.
Crosley Furniture will waive the restocking fee if the product is exchanged for another product of equal or greater value.
Any price differences will be charged accordingly, and fees associated with shipping will still be applicable.
Authorized returns are inspected immediately upon receipt. Any approved exchanges, credits and refunds will be issued for
the purchase price of the item(s) at that time less any applicable fees; taxes are refunded in accordance with state law.
Refunds and credits are issued based on the payment method used at the time of purchase. Please allow up to 21 days
following receipt of the authorized return (not including weekends and holidays) for any credit or refund to show up on a
credit card statement. A copy of the refund transaction can be requested from a Crosley Consumer Services Team member.
CANCELLATION POLICY
Crosley products usually ship within two business days. If you change your mind about a purchase, please contact Crosley
Consumer Services as soon as possible. If we are able to stop the order before it has been released for shipment, we will
cancel the order without penalty. If the item has already shipped, please see our Returns Policy above for more information.
FREIGHT DAMAGE OR DEFECTS
On occasion, freight damage and factory defects may occur, and we will do our best to promptly replace any parts that are
covered by our limited warranty included for all furniture products. Please note that parts replaced under warranty will be
shipped via Ground Shipping only. Replacement parts will not be expedited unless the consumer is willing to pay for the extra
charges. (See Warranty Policy Page). Please take pictures or note any damage upon delivery and provide this information to a
Crosley Consumer Services Team member when you contact us. With this feedback, we will continue to improve our
products, packaging and shipping methods, and when necessary, we will file claims with the shipping company.
packaging, or packaging provided by the consumer that prevents damage during return shipping.
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