Customer Service; Finding Information And Software; Obtaining Technical Assistance - Lucent Technologies CellPipe 20A-USB User Manual

Customer Service

Lucent Technologies is the value added reseller (VAR) of certain CellPipe products. To
ensure you receive the latest and most up-to-date information in a timely manner, Lucent is
providing you with the latest original equipment manufacturer (OEM) documentation. Thus,
references to both Lucent and the OEM might appear in the documentation. Lucent and its
OEMs hope their combined efforts result in the best documentation for the existing range of
products.

Finding information and software

To obtain software upgrades and documentation for these products, log in to the Lucent
OnLine Customer Support at http://www.lucent.com/support.
The center is open 24 hours a day, seven days a week.

Obtaining technical assistance

Lucent OnLine Customer Support at http://www.lucent.com/support also provides
easy access to technical support. You can obtain technical assistance through email or the
Internet, or by telephone. If you need assistance, make sure that you have the following
information available:
•
Active service or maintenance contract number, entitlement ID, or site ID
•
Product name, model, and serial number
•
Software version or release number
•
Software and hardware options
•
If supplied by your carrier, service profile identifiers (SPIDs) associated with your
line
•
Your local telephone company's switch type and operating mode, such as AT&T
5ESS Custom or Northern Telecom National ISDN-1
•
Whether you are routing or bridging with your Lucent product
•
Type of computer you are using
•
Description of the problem
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