RED PERFORMA 25 Installation Manual page 7

1-WARNINGS AND WARRANTY CONDITIONS
INFORMATION
• If there are any issues, contact the retailer or a qualified technician authorised by RED. In the event of a repair, request the use of
original spare parts.
• Only use types of fuel recommended by RED (for Italy, pellets with a 6 mm diameter and pellets with a 6-8 mm diameter for other
European countries), which must only be loaded with an automatic feed system.
• Periodically check and clean the smoke outlet duct (connection to the flue).
• Accumulated unburnt pellets in the burner after a series of failed ignitions must be removed before lighting it again.
• The pellet boiler is not a cooking appliance.
• Always keep the cover of the fuel tank closed.
• Keep this instruction manual, which will be an integral part of the boiler for the whole of its service life. If the boiler is sold or
transferred to another user, ensure the manual is also handed over.
• If lost, contact RED or the authorised dealer to request a copy.
INTENDED USE
The product only works with wood pellets and must be installed indoors.
WARRANTY CONDITIONS
The firm covers the product,with the exception of the parts prone to normal wear that are listed below, for a period of 2 (two)
years from the date of purchase as proved by:
• a document to serve as proof of purchase (invoice and/or receipt) that shows the name of the vendor and the date on which the
purchase was made;
• forwarding of the completed warranty certificate within 8 days of purchase;
Furthermore, in order for the guarantee to be valid, the device must be installed and calibrated by qualified personnel, and where
necessary, the user must be issued with a declaration of conformity and correct functioning of the product.
We recommend performing a functional test of the product before completion with the relative finishes, if applicable (claddings, painting
of walls, etc.).
Installations that do not meet the current standards, improper use and lack of maintenance as expected by the manufacturer, void the
product warranty.
The warranty is valid on the condition that the instructions and warnings contained in the user and maintenance manual are observed,
and therefore the product is used correctly.
The replacement of the entire system or the repair of one of its components does not extend the warranty period, and the original expiry
date remains unchanged.
The warranty covers the replacement or free repair of parts recognised as being faulty at source due to manufacturing defects.
In the event of a fault, to benefit from the warranty, the customer must keep the warranty certificate and provide it with the document
given at the time of purchase to the Service Centre.
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