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Getting Started; Placing Calls - AT&T Merlin Communications System User Manual

Avaya communications system user's guide
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User's Guide For
Off-Premises and Basic
Telephones
Your basic Touch-Tone telephone is now connected to
the MERLIN™ communications system. The
technologically advanced MERLIN system control unit
enhances your telephone by providing many special
features. You can access these features by using dial-
ing codes and switchhook signals, and you can com-
municate with all other MERLIN system users via an
intercom network.

GETTING STARTED

Important facts to remember for better performance:
Know
the
switchhook
operation
Now that your telephone is part of the MERLIN system,
the switchhook still disconnects calls, but it also sends
signals that allow you to use the system's convenient
features.
To send a signal, press the switchhook down firmly
as far as it will go and then release it. If you do not
press the switchhook long enough, the signal does not
work. A longer than necessary press will disconnect
the call.
Know the different dial tones and rings
Intercom and outside dial tones sound different. Inter-
com dial tone is what you hear when you first lift the
handset to place a call. Intercom, outside, and trans-
ferred calls each have a distinctive ring that you should
learn to recognize. (Intercom = 1 ring; outside = 2
rings; and transferred = 3 rings.)

PLACING CALLS

To Place an Intercom Call
Lift handset (hear intercom dial tone)
Dial intercom number (hear ringing on
line)
To Place an Outside Call
Lift handset (hear intercom dial tone)
Dial 9 (hear outside dial tone)
Dial outside number (hear ringing on line)
To Place an Outside Call on a Special Line
(e.g., personal line, WATS)
Lift handset (hear intercom dial tone)
Dial 88X, where X represents an access
code for the special line (see your system
SWITCHHOOK

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