External Monitor Problems - Lenovo ThinkPad P70 User Manual

• Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer.
Solution: This is an intrinsic characteristic of the TFT technology. Your computer display contains multiple
thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist
all the time.

External monitor problems

• Problem: The external monitor is blank.
Solution: To bring up the image, press the display-mode switching key
monitor. If the problem persists, do the following:
1. Connect the external monitor to another computer to make sure that it works.
2. Reconnect the external monitor to your computer.
3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that
are supported.
– If the external monitor supports the same resolution as the computer display or a higher resolution,
view output on the external monitor or on both the external monitor and the computer display.
– If the external monitor supports a lower resolution than the computer display, view output on the
external monitor only. (If you view output on both the computer display and the external monitor,
the external monitor screen will be blank or distorted.)
• Problem: You cannot set a higher resolution than the present one on your external monitor.
Solution: Make sure that the monitor information is correct. If necessary, update the monitor driver.
• Problem: The screen is unreadable or distorted.
Solution: Make sure that:
– The monitor information is correct and the appropriate monitor type is selected. Refer to the solution to
the above problem.
– Make sure that an appropriate refresh rate is selected by doing the following:
1. Connect the external monitor to the monitor connector, and then connect the monitor to an
electrical outlet.
2. Turn on the external monitor and the computer.
3. Right-click on the desktop, and do the following:
– For Windows 7: Click Screen resolution.
– For Windows 10: Click Display settings ➙ Advanced display settings.
Note: If your computer cannot detect the external monitor, click Detect.
4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor).
5. Do the following:
– For Windows 7: Click Advanced Settings.
– For Windows 10: Click Display adapter properties.
6. Click the Monitor tab.
7. Select the correct screen refresh rate.
• Problem: Wrong characters are displayed on the screen.
Solution: Did you follow the correct procedure when installing the operating system or program? If you
did, have the external monitor serviced.
and select the desired
.
Chapter 8 Troubleshooting computer problems
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