Trouble Shooting; Customer Service - NEFF I38KHV2S0 Instructions For Installation And Use Manual

3Trouble shooting

Malfunctions often have simple explanations. Please
T r o u b l e s h o o t i n g
read the following notes before calling the after-sales
service.
:
Warning
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
Malfunction table
Problem Possible cause
The appliance The plug is not
does not work plugged in.
Power cut
Faulty fuse
The lighting does The LED lights
not work. are defective.
The button illumi- The control unit is
nation does not faulty.
work.
--------
LED lights
Defective LED lights may be replaced by the
manufacturer, their customer service or a qualified
technician (electrician) only.
:
Warning
Risk of injury!
The light emitted by LED lights is very dazzling, and can
damage the eyes (risk group 1). Do not look directly
into the switched on LED lights for longer than 100
seconds.
Solution
Connect the appliance to the
electricity supply
Check whether other kitchen
appliances are working
Check in the fuse box to make
sure that the fuse for the
appliance is OK
Call the after-sales service.
Call the after­sales service.

4Customer service

When calling us, please quote the product number (E
C u s t o m e r s e r v i c e
no.) and the production number (FD no.) so that we can
provide you with the correct advice. These numbers can
be found on the rating plate on the top of the appliance
(to access it, you will need to remove the activated
charcoal filter).
You can make a note of the numbers of your appliance
and the telephone number of the after-sales service in
the space below to save time should it be required.
E no.
After-sales service O
Please be aware that a visit by an after-sales engineer
will be charged if a problem turns out to be the result of
operator error, even during the warranty period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
0344 892 8989
GB
Calls charged at local or mobile rate.
01450 2655
IE
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
Accessories
(not included in the scope of delivery)
Note: These instructions apply to several appliance
models. It may be the case that an optional accessory
that is listed does not apply for your appliance.
Note: Observe the installation instructions in the
accessory.
Easy-change filter for CleanAir air recirculation
module (cannot be regenerated)
Easy-change filter for CleanAir air-recirculation
module (can be regenerated)
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Trouble shooting en
FD no.
Z5170X1
Z50XXP0X0
11