Camera Troubleshooting - Raymarine AXIOM Advanced Operation Instructions

15.6 Camera troubleshooting

Video not displayed
Possible causes
Incorrect power up sequence Your MFD needs to be powered up before your camera to enable
Camera not compatible.
Too many IP feeds on
network.
Problem with the camera
connections.
Problem with power supply
to the camera or thermal
camera's JCU (if used as the
primary controller)
Camera is in Standby mode.
PTZ cameras — Erratic or unresponsive controls
Possible causes
Network problem.
Control conflict, e.g. caused
by multiple users at different
stations.
Problem with the controller.
Cannot switch between camera feeds
Possible causes
Camera is not a dual payload
model.
170
Possible solutions
the MFD to provide the camera with a valid IP address.
Ensure the camera feed and network settings are compatible:
• Camera feed should be set to 720p max.
• Network should be set to obtain network address automatically
(DHCP).
• Anonymous login should be enabled.
Displaying multiple feeds on multiple MFDs simultaneously may
cause some feeds to not be displayed. Try viewing less feeds.
1. Check the unit's connector for broken or bent pins.
2. Check that the cable connector is fully inserted into the unit
and that the locking collar is in the locked position.
3. Check the cable and connectors for signs of damage or
corrosion, replace if necessary.
4. With the unit turned on, try flexing the power cable to see if this
causes the unit to re-boot/loose power, replace if necessary.
• Check the power connections to the camera, JCU, and PoE
injector (if used).
• Ensure that the power switch / breaker is on.
• Check the fuse / breaker state.
Use the camera controls (either the Camera app or a Thermal
camera's JCU) to "wake" the camera from standby.
Possible solutions
• Check that the controller and camera are correctly connected
to the network.
• If used, check the status of the network switch.
• Check that RayNet cables are free from damage.
Ensure that no other controllers are in use at the same time.
• Check power / network cabling to the controller and PoE injector,
if used.
• Check other controllers, if available.
Possible solutions
Only "dual payload" (dual lens) cameras support feed switching.