Solving Hard Drive Problems; Solving Hardware Installation Problems - Compaq Presario 1900 XL1 Maintenance & Service Manual

Troubleshooting Section
To perform a "self-test" on an external VGA color monitor, complete the following steps: The screen
NOTE: should be white. A narrow black border may also appear on the left and right sides of the display. Either
of these displays indicates that the monitor is working properly.

Solving Hard Drive Problems

Some common causes and solutions for hard drive problems are listed in the following table.
CAUTION: To prevent loss of information, always maintain an up-to-date backup of your hard drive
at all times, in case of errors or failures.
Problem
Reading hard drive takes an
unusually long time after restarting
the computer.
Hard drive error occurs.
Hard drive does not work.

Solving Hardware Installation Problems

Some common causes and solutions for hardware installation problems are listed in the following table.
file:///C|/download/www.compaq.com/athome/support/msgs/1900XL/5solving.html (6 of 8)6/27/2004 11:46:30 AM
Defective display cable.
Defective inverter board.
Defective system board.
Solving Hard Drive Problems
Probable Cause
System entered Hibernation due to
low battery condition and is now
exiting from it.
Hard drive has bad sectors or has
failed.
Hard drive is not seated properly.
Replace the display assembly.
Replace the display assembly.
Replace the system board.
Solution(s)
Give the system time to restore the
previously saved data to its exact
state before Hibernation.
Run Computer Checkup.
Turn off and unplug the computer,
remove the battery pack, and
remove and then reinstall the hard
drive.