Glion 215 User Manual page 24

If you experience problems with your scooter, please refer first the following troubleshooting
guide:
Problem: The scooter does not operate.
Possible causes/solutions:
1. The scooter is not turned on. Solution: Turn on scooter by pressing and holding the
on/off button approximately 2 seconds.
2. The battery is not charged. Solution: Charge Battery.
3. The left twist grip electronic brake is inadvertently engaged. Solution: Make sure
electronic brake is not accidentally twisted.
4. The battery disconnect located inside of the T-bar wrap is loose. Solution: Secure
battery disconnect connection. See on page 11 of the User Manual.
5. The operator is not engaging the motor by manually kicking the scooter. Solution: The
scooter must be slowly rolling forward at a minimum speed to engage the motor.
Problem: The Scooter Operates Intermittently.
Possible causes/solutions:
1. The battery is low on charge causing soft riding condition. See on page 18 of User
Manual for description of soft riding condition. Solution: Recharge Battery.
2. The battery disconnect located on the right side of the T-bar is loose. Solution: Secure
battery disconnect connection. See on page 11 of User Manual.
Problem: Short ride time/runs slow.
Possible causes/solutions:
1. Rider weight. Solution: Do not exceed 115 kg (255 lbs.) maximum weight limit.
2. Riding conditions. Solution: Use only on flat, dry surfaces. Avoid steep inclines and
areas with debris on surface.
3. Battery not fully charged. Solution: Charge battery until full.
4. Old/Damaged Battery. Solution: Replace Battery. Contact Customer Service on our
website: www.glion-scooter.com.
IF YOU'VE CONSULTED THE TROUBLESHOOTING GUIDE AND ARE STILL HAVING PROBLEMS
WITH YOUR SCOOTER, PLEASE CONTACT CUSTOMER SERVICE ON OUR WEBSITE: www.glion-
scooter.com. Also visit our website for replacement parts, product support, and instructional
videos. Use only replacement parts supplied by Glīon.
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