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SolarWinds User Device Tracker UDT Quick Start Manual

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  • Page 1 This PDF is no longer being maintained. Search the SolarWinds Success Center for more information.
  • Page 2 SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain the exclusive property of SolarWinds and its respective licensors.

  • Page 3: About Solarwinds

    The SolarWinds customer base includes over 45 percent of the Fortune 500 and customers from over 90 countries. Our global business partner distributor network exceeds 100 distributors and resellers.
  • Page 4 Logical OR, as in Exclusive command parameters where only one of the value1|value2 options can be specified SolarWinds User Device Tracker Documentation Library The following documents are included in the User Device Tracker (SolarWinds UDT) documentation library: Document Purpose Administrator...

  • Page 5: Table Of Contents

    Conventions Contents Chapter 1: Introduction What is a Device? What SolarWinds User Device Tracker Offers How Does SolarWinds User Device Tracker Work? Chapter 2: Installing SolarWinds User Device Tracker Scalability Requirements for SolarWinds UDT UDT Server Software Requirements Orion Server Hardware Requirements...
  • Page 6 Contents Moving SolarWinds UDT to a New Server Licensing Maintaining Licenses with License Manager Installing License Manager Using License Manager Excluding Orion Data Directories from Anti-Virus Scanning Exclude for Windows XP/Server 2003 Exclude for Windows Vista/7/Server 2008 Running SolarWinds UDT...
  • Page 7 Understanding the Device Tracker User Details Viewing User Data in Tooltips User Tooltips Chapter 6: Common Tasks with SolarWinds UDT Finding the switch and port where a particular hostname, IP, or MAC address is/was connected Finding Endpoints in a Subnet Finding a User’s Connections...
  • Page 8 Wildcards Filtering by Custom Property Filtering by Built-in Properties Examples Filtering by Status Built-in SWQL Nodes Properties Chapter 8: Configuring SolarWinds UDT Port Management Manage Ports User Device Tracker Discovery Track Users and Endpoints Manage Active Directory Domain Controller Manage Watch List...
  • Page 9 Contents UDT Credentials Account List Credentials Manage Windows Credentials Customize Customize Menu Bars Color Scheme External Websites Manage Alerts Manage Advanced Alerts Product Updates Available Product Updates Orion Product Team Blog Views Manage Views Add New View Views by Device Type Settings Web Console Settings Polling Settings...
  • Page 10 Contents Logging in for the First Time as an Administrator Windows Authentication with Active Directory Using the Web Console Notification Bar Editing Object Properties Promoting a Node from ICMP to SNMP Monitoring Viewing Node Resources Administrative Functions of the Orion Web Console Changing an Account Password Orion Website Administration Node and Group Management...
  • Page 11 Contents Editing Existing Groups Managing Group Members Deleting Groups Managing the Display of Group Status Managing Dependencies Creating a New Dependency Editing an Existing Dependency Deleting an Existing Dependency Viewing Alerts on Child Objects Chapter 13: Managing Web Accounts Creating New Accounts Editing User Accounts User Account Access Settings Setting Account Limitations...

  • Page 12: Chapter 1: Introduction

    Chapter 1: Introduction SolarWinds User Device Tracker (SolarWinds UDT) allows you to monitor devices and ports for your network. With SolarWinds UDT, you can analyze your port usage and capacity and be alerted to issues before they occur. SolarWinds UDT allows you to find where devices are connected in your network and detailed information about capacity analysis.

  • Page 13: How Does Solarwinds User Device Tracker Work

    How Does SolarWinds User Device Tracker Work? Using SNMP calls to your network framework, SolarWinds User Device Tracker provides real time feedback on your applications and trending through statistics stored in the Orion database. Keeping with the Orion common components infrastructure, there are no agents installed on your servers and no remote software to maintain.

  • Page 14: Chapter 2: Installing Solarwinds User Device Tracker

    Resource and space requirements are such that most deployments do not require hardware updates to your Orion Server. SolarWinds UDT is a standalone product. It can be installed by itself or with other SolarWinds products (for example SolarWinds Network Performance Monitor) to provide an integrated experience.
  • Page 15 (.). Underscore characters (_) are not allowed. For more information, see RFC 952. Note: SolarWinds neither recommends nor supports the installation of any SolarWinds UDT product on the same server or using the same database server as a Research in Motion (RIM) Blackberry server.

  • Page 16: Orion Server Hardware Requirements

    5 GB 20 GB Space Note: A RAID 1 drive for server operating system, SolarWinds installation,  and tempdb files is recommended. The SolarWinds installer needs 1GB on the drive where temporary Windows system or user variables are stored. Per Windows standards, some common files may need to be installed on the same drive as your server operating system..

  • Page 17: Requirements For The Orion Database Server (Sql Server)

    SNMP traffic. Requirements for the Orion database Server (SQL Server) The following table lists software and hardware requirements for your Orion database server. SolarWinds UDT license levels are provided as a reference. Requirements UT2500, UT5000, or UT25000 or...
  • Page 18 Note: Due to intense I/O requirements, a RAID 1+0 drive is strongly recommended the SQL Server database and SolarWinds UDT data and log files. RAID 5 is not recommended for the SQL Server hard drive. The SolarWinds UDT installer needs at least 1GB on the drive where temporary Windows system or user variables are stored.

  • Page 19: Additional Solarwinds Udt Requirements

    No additional requirements More than 50,000 8+ GB RAM Note: If you are running Windows Server 2008, you must upgrade to Windows Server 2008 R2, because SolarWinds UDT does not support Windows Server 2008 due to known WMI issues. FIPS Support FIPS (Federal Information Processing Standard) defines security and interoperability standards for computers used by the U.S.

  • Page 20: Server Sizing

    SolarWinds UDT is capable of monitoring networks of any size, ranging from small corporate LANs to large enterprise and service provider networks. Most SolarWinds UDT systems perform well on 3.0 GHz systems with 4 GB of RAM, using default polling engine settings. However, when monitoring larger networks, you should give additional consideration to the hardware used and the system configuration.

  • Page 21: Snmp Requirements For Monitored Devices

    To properly monitor devices on your network, you must enable SNMP on all devices that are capable of SNMP communications If SNMPv2c is enabled on a device you want SolarWinds UDT to monitor, by default, SolarWinds UDT will attempt to use SNMPv2c to poll the device for performance information.

  • Page 22: Enabling Iis On Windows Vista And Windows Server 2008 (R2)

    Windows Operating System media, or to restart your computer. 17. If you are currently enabling IIS as part of an SolarWinds UDT installation, restart the SolarWinds UDT installer. Enabling IIS on Windows Vista and Windows Server 2008 (R2) IIS is enabled automatically after UDT installation and prior to the start of the Configuration Wizard.

  • Page 23: Enabling Iis On Windows 7

    15. Click Install on the Confirm Installation Selections window. 16. Click Close on the Installation Results window. 17. If you are currently enabling IIS as part of an SolarWinds UDT installation, restart the SolarWinds UDT installer. Enabling IIS on Windows 7 SolarWinds only supports evaluations of SolarWinds UDT version 2.0 and higher...

  • Page 24: Installing Solarwinds User Device Tracker

    SolarWinds User Device Tracker does not require Orion NPM. However, if you are performing a clean install of SolarWinds UDT 2.0 and also want to install Orion NPM, you should install Orion NPM version 10.2 or later before or after you install SolarWinds UDT 2.0.
  • Page 25 Note: The Orion Web Console requires that Microsoft IIS is installed on the SolarWinds UDT Server. If you do not install IIS at this point, you must install IIS later, and then configure a website for the Orion Web Console to use.

  • Page 26: Activating Your License

    SolarWinds web site. 4. Log on to the portal using your SolarWinds customer ID and password. 5. Click License Management on the left navigation bar. 6. Navigate to your product, choose an activation key from the Unregistered Licenses section, and then copy the activation key.

  • Page 27: Finishing Solarwinds Udt Installation

    7. Browse to http://www.solarwinds.com/customerportal/licensemanagement.aspx then log on to the portal with your SolarWinds customer ID and password. 8. Navigate to your product, and then click Manually Register License. 9. If the Manually Register License option is not available for your product, contact SolarWinds customer support.

  • Page 28: Moving Solarwinds Udt To A New Server

    Moving SolarWinds UDT to a New Server 6. Accept the SolarWinds services or plugins that are checked, and then click Next. If you have not installed other modules, the UDT Job Engine Plugin may be your only selectable option. 7. Review the configuration summary provided by the Configuration Wizard, and then click Next.
  • Page 29 Expand the Certificates (Local Computer) group. i. Expand the Personal group. j. Expand the Certificates group. k. If there is a SolarWinds Job Scheduler Engine item in the list, right-click SolarWinds Job Scheduler Engine and select Delete from the...

  • Page 30: Licensing

    Unlimited Unlimited Contact SolarWinds about upgrading your SolarWinds UDT license if needed. Note: SolarWinds UDT licenses do not have to mirror the license count of any other installed Orion product. For example, you can install SolarWinds UDT with a 50 node license on an Orion NPM server with an unlimited node license.

  • Page 31: Maintaining Licenses With License Manager

    Maintaining Licenses with License Manager SolarWinds License Manager is an easily installed, free utility that gives you the ability to migrate Orion licenses from one computer to another without contacting SolarWinds Customer Service. The following sections provide procedures for...

  • Page 32: Excluding Orion Data Directories From Anti-Virus Scanning

    Excluding Orion Data Directories from Anti-Virus Scanning Anti-virus programs may lock files used by the SolarWinds Job Engine v2 during scanning. This can cause the SolarWinds Job Engine v2 services to stop and restart, causing delayed polling and gaps in data for a poll cycle.

  • Page 33: Internet Explorer Security Settings

    User name Admin and no password. Then click LOGIN. Internet Explorer Security Settings If you are using Internet Explorer, SolarWinds recommends that you add the URL of your Orion website (http://FullOrionServerName/), the URL of SolarWinds support (http://support.solarwinds.com), and about:blank to the list of trusted sites.

  • Page 34: Chapter 3: Discovering And Adding Network Devices

    Manage Nodes (HOME > All Nodes) The method recommended largely depends on the number of devices to be added. When you install and run SolarWinds UDT for the first time, you will be taken to the Network Sonar Discovery Wizard.

  • Page 35: Adding Multiple Devices (Network Sonar Discovery)

    Chapter 3: Discovering and Adding Network Devices Adding Multiple Devices (Network Sonar Discovery) SolarWinds products employ the easy-to-use Network Sonar Discovery Wizard to direct you in the discovery of devices on your network. Before using Network Sonar Discovery, consider the following points about network discovery in...
  • Page 36 4. If the devices on your network do not require community strings other than the default strings public and private provided by SolarWinds UDT, click Next on the SNMP Credentials view. 5. If any of your network devices require community strings other than public and private or if you want to use an SNMPv3 credential, complete the following steps to add the required SNMP credential.
  • Page 37 Add or edit the credential User Name and Password, as necessary. e. Confirm the password, and then click Add. Note: SolarWinds recommends against using non-alphanumeric characters in VMware credential names. 8. Click Next on the Local vCenter or ESX Credentials for VMware view.
  • Page 38 Adding Multiple Devices (Network Sonar Discovery) Note: If you have multiple ranges, click X to delete an incorrect range. c. If you have added all the IP ranges you want to poll, click Next. 10. If you want to discover devices connected to a specific router or on a specific subnet of your network, complete the following procedure: Note: Only one selection method may be used per defined discovery.
  • Page 39 Chapter 3: Discovering and Adding Network Devices d. Confirm that all networks on which you want to conduct your network discovery are checked, and then click Next. 11. If you already know the IP addresses or hostnames of the devices you want to discover and include in the Orion database, complete the following procedure: a.
  • Page 40 Adding Multiple Devices (Network Sonar Discovery) between devices on your network. c. Position the slider or type a value, in ms, to set the Search Timeout. Note: The Search Timeout is the amount of time Network Sonar Discovery waits to determine if a given IP address has a network device assigned to it.
  • Page 41 Chapter 3: Discovering and Adding Network Devices network objects is obtained using SNMP queries. 14. If multiple Orion polling engines are available in your environment, select the Polling Engine you want to use for this discovery. 15. Click Next. 16. If you want the discovery you are currently defining to run on a regular schedule, select either Custom or Daily as the discovery Frequency, as shown in the following steps: Notes:...

  • Page 42: Using The Network Sonar Results Wizard

    The following steps detail the selection of discovered objects for monitoring in SolarWinds UDT. To select the results of a network discovery for monitoring in SolarWinds UDT: 1. On the Device Types to Import page, check the device types you want SolarWinds UDT to monitor, and then click Next.

  • Page 43: Adding A Node (Add A Single Device)

    5. If you are discovering devices for an Orion NPM installation, check valid states for imported interfaces on the NPM Import Settings page, and then click Next. Note: By default, SolarWinds UDT NPM imports interfaces that are discovered in an Operationally Up state. However, because interfaces may cycle off and on...

  • Page 44: Manage Nodes

    User Device Tracker Port Discovery When you have finished discovering network devices and importing them into the Orion database, you must discover the Ethernet ports on those devices whose connections you want SolarWinds UDT to monitor.
  • Page 45 5. Select the desired devices in the tree and then click NEXT. The discovery begins. Note: If you install SolarWinds UDT on a machine that already has NPM installed (same DB), then you will be able to add ports from any of those existing here.
  • Page 46 User Device Tracker Port Discovery a. Check Active Status or Inactive Status depending on whether you want to actively monitor the ports or not. b. Check Trunk if you only want to select trunk (uplink) ports in the filter. If Trunk is not checked, then both trunk ports and access ports will be selected in the filter.
  • Page 47 Chapter 3: Discovering and Adding Network Devices 12. If you want to setup devices on a Watch List, so that you are alerted when they are seen on the network, click Next. a. Click Add Device. b. Add the MAC address, IP address, or hostname. c.

  • Page 48: Chapter 4: Adding Active Directory Controllers And Users

    Chapter 4: Adding Active Directory Controllers and Users This chapter follows the process of adding an Active Directory domain controller into UDT and using it to track the activity of AD-associated users on your network. UDT tracks user activity by reading an event log on the AD domain controller. Reading that log requires, UDT to have the Event LogReader permission on each AD controller through which it is tracking user activity.

  • Page 49: Editing An Ad Credential

    Chapter 4: Adding Active Directory Controllers and Users UDT would use it. The permission required to access the Event Log is Event Log Reader. So continuing the example, if this credential is the one that you want UDT to use in retrieving user login data from an AD domain controller, you should obtain from the AD domain controller administrator a user account with the Event Log Reader permission;...

  • Page 50: Deleting An Ad Credential

    Deleting an AD Credential c. Enter and confirm the appropriate password, then click Deleting an AD Credential Follow these steps to delete a credential.To delete a credential: 1. Click Manage Active Directory Administrator Credentials in the UDT Credentials area in UDT Settings (Settings > UDT Settings). 2.

  • Page 51: Editing An Ad Domain Controller

    Chapter 4: Adding Active Directory Controllers and Users often UDT updates its information about user activity within the domain. 8. Click Advanced Settings under UDT Settings on the User Device Tracker Settings page (Settings > UDT Settings). 9. Review and adjust as needed the AD User Update Interval to match the rate at which AD user information is updated.

  • Page 52: Setting Up Polling Of User Data Across Domains

    Setting up Polling of User Data Across Domains 3. If you want to delete the node from UDT, select Delete node and data from UDT only. 4. If you want to delete the node from all Orion products, select Delete node from all modules.
  • Page 53 Chapter 4: Adding Active Directory Controllers and Users Domain Users Distributed COM Users Event Log Readers As an alternative, you can use these instructions to give the account the relevant privileges. The UDT account must be able to access certain WMI namespaces. Setting WMI Namespace Security: You configure access to WMI namespaces through these steps on the target AD domain controller.

  • Page 54: Adding A New Ad Credential

    Adding a New AD Credential After you have the desired account setup for WMI access on the AD domain controller, you can add the account credentials to UDT. To do that, see “Adding a New AD Credential Adding a New AD Credential Follow these steps to add a new AD credential into UDT.

  • Page 55: Chapter 5: Viewing Device, Port, And User Status

    Chapter 5 Chapter 5: Viewing Device, Port, and User Status The following sections provide a short list and overview of the views and resources provided with User Device Tracker that reveal status information. Understanding the Device Tracker Summary The Device Tracker Summary view provides the following resources. You can customize which of these resources appear on the page by clicking Customize Page.

  • Page 56: Understanding The Device Tracker Port Details

    Chapter 5: Viewing Device, Port, and User Status you create Statistic Data resource containing filters to limit the statistic sources. Device Watch List Displays the Device Watch List. Ethernet Ports Used Over Time Provides a chart of the ethernet ports used over time with a menu of view options for: Last 7 days Last 30 days...

  • Page 57: Viewing Node And Port Data In Tooltips

    GUI. Viewing Node and Port Data in Tooltips Node and port tooltips in SolarWinds UDT provide immediate status overviews of monitored nodes and ports. To view a quick overview of any monitored node or port in the web console, hover over a node or port.

  • Page 58: Port Tooltips

    Chapter 5: Viewing Device, Port, and User Status Port Tooltips Hover over… To see… Port Name Name of the port. Oper Status Operational status of the port (up, down). Admin Status Administrative status of the server (up, down, warning, unplugged, or unmanaged). Interface Type The interface type of the port.

  • Page 59: Viewing User Data In Tooltips

    Click EDIT to specify the number of rows to display. Viewing User Data in Tooltips User tooltips in SolarWinds UDT provide immediate status overviews of monitored users. To view a quick overview of any monitored user in the web console, hover over a user in the list. Depending on the selected user, and the policies on the AD domain controller, the information in the relevant user record is displayed.
  • Page 60 Chapter 5: Viewing Device, Port, and User Status...

  • Page 61: Chapter 6: Common Tasks With Solarwinds Udt

    Chapter 6: Common Tasks with SolarWinds UDT The following sections provide a scenario-based overview of using SolarWinds UDT. This chapter contains the following sections: Finding the switch and port where a particular hostname, IP, or MAC address is connected now or in the past Finding Endpoints in a Subnet Finding a User’s Connections...
  • Page 62 Chapter 6: Common Tasks with SolarWinds UDT xxxx.xxxx.xxxx or xx-xx-xx-xx-xx-xx or xx:xx:xx:xx:xx:xx. 4. Enter the desired term for the search. This example uses IP address ’10.199.0.3’ as the target device. In general, specific matches are required sought unless wildcards are used in the search term.

  • Page 63: Finding Endpoints In A Subnet

    Finding Endpoints in a Subnet 6. To monitor this endpoint as a node, click Start monitoring as a node under Endpoint details. Finding Endpoints in a Subnet Scenario: I need to find all endpoints currently on a subnet. To find all endpoints on a subnet: 1.

  • Page 64: Finding A User's Connections

    Chapter 6: Common Tasks with SolarWinds UDT search you would select the ‘Connected To’ drop-down list beside Search). 5. Press Enter or click the search button to begin the search. The search results are displayed in a scrollable, tabular view:...

  • Page 65: Creating And Managing A Watch List

    Creating and Managing a Watch List With a successful search the software automatically navigates to the Device Tracker User Details for domain\Anais.Nin, showing us the user’s connections in the All Endpoint Log Ins resource: Endpoint Name Most Recent Log In Time 10.110.67.21 12/14/2011 4:24:15 PM 10.110.67.68...

  • Page 66: Chapter 7: Alerting And Reporting

    Basic alerts cannot be configured to trigger on SolarWinds UDT conditions or events. Configuring SolarWinds UDT Alerts Configuring an alert for SolarWinds UDT is similar to configuring an alert for Orion Network Performance Monitor. The UDT alerts currently available are:...
  • Page 67 Chapter 7: Alerting and Reporting list. 8. Adjust the trigger condition as needed. Most likely you do not need to adjust this statement. For example, the default trigger for “Alert me when a new MAC address appears on the network” is ‘Is New MAC is equal to 1’. In this case there are only two values possible, ‘1’...

  • Page 68: Creating Solarwinds Udt-Specific Reports

    SolarWinds UDT information is easily presented in a variety of formats using SolarWinds Orion Report Writer. SolarWinds provides Report Writer as a quick and easy way for you to extract data from your database, including SolarWinds UDT statistics, for presentation in a useful form. A number of predefined...

  • Page 69: Using Predefined Solarwinds Udt Reports

    Chapter 7: Alerting and Reporting SolarWinds UDT-specific reports are available with your installation of SolarWinds UDT. Report Writer also enables custom SolarWinds UDT report creation, as necessary, using criteria and conditions you choose. When you have finished editing your reports, you can view them through the Web Console and print them with the click of a button.

  • Page 70: Viewing And Editing Reports

    Addresses report. Use the following procedures to view a predefined UDT report. To view a predefined UDT Report: 1. Click Start > All Programs > SolarWinds Orion > Alerting, Reporting, and Mapping > Report Writer. 2. File > Open. 3. Select Connected MAC and IP Addresses in the list.
  • Page 71 Chapter 7: Alerting and Reporting 1. Click Start > All Programs > SolarWinds Orion > Alerting, Reporting, and Mapping > Report Writer. 2. Click File > New Report. 3. The example calls for a report MAC and IP addresses, so select UDT Connected MAC and IP Addresses, and then click OK.
  • Page 72 Viewing and Editing Reports 5. Select Landscape for the paper orientation, and then confirm that Make this Report availablefrom the Orion website is checked. 6. Click Select Fields. 7. Review the current Field .selections. 8. To change the order of defined Field values, right click the relevant Field value and click Move current field forward (to reposition one slot down in the list) or Move currrent field backwards (to reposition one slot up in the list).
  • Page 73 Chapter 7: Alerting and Reporting Note: Column widths are adjustable. To change a column width, place your cursor on the column divider and drag it to a different position. 10. Click Select Fields. 11. For any Field item click the sort asterisk and select the desired sort type (none, ascending, or descending) to affect the sort order for the report.

  • Page 74: Filtering And Grouping Data In Resources

    17. Click File > Save to save your work. Filtering and Grouping Data in Resources You can reorganize and filter data within a resource using SQL or SolarWinds Query Language (SWQL), a SQL-like filter syntax. The filter description on each resource tells you whether to use SQL or SWQL.

  • Page 75: Filtering Data Using Filter Criteria

    Chapter 7: Alerting and Reporting Filtering Data Using Filter Criteria The following procedure explains how to limit the data sources in a resource by setting filter criteria in SQL syntax. For more information about the filter syntax, see “SQL Syntax” on page 75. To filter node data using filter syntax: 1.

  • Page 76: Built-In Sql Node Properties

    Node.CustomProperties.City = 'Atlanta' Filtering by Built-in Properties Many properties have the same name between data types. To prevent ambiguity, SolarWinds UDT prefixes the property names with the data type. Examples Example filter to show data from Cisco devices: Node.Vendor = 'Cisco'...

  • Page 77: Filtering By Status

    Chapter 7: Alerting and Reporting Application.Name = 'Windows Server 2003-2008' Example filter to show data from devices beginning with "AX3": Node.Caption Like 'AX3%' Example filter to show data from Process Monitor – SNMP type component monitors: Monitor.ComponentType = 8 Filtering by Status To filter by the status property, you must know the valid status levels.
  • Page 78 Built-in SWQL Nodes Properties Node.PercentMemoryUsed Node.ResponseTime Node.Severity Node.Status Node.StatusDescription Node.SysName Node.SysObjectID Node.SystemUpTime Node.TotalMemory Node.Vendor Node.VendorIcon...

  • Page 79: Chapter 8: Configuring Solarwinds Udt

    Chapter 8: Configuring SolarWinds You can configure SolarWinds UDT and its port information, watch list, and settings through the Orion Web Console by using the UDT Settings page. To configure SolarWinds UDT: 1. Log on to your Orion Web Console with an Administrator account.

  • Page 80: Port Management

    Chapter 8: Configuring SolarWinds UDT Data Retention Port Thresholds View UDT Job Status Advanced Settings License Summary UDT License Summary thwack Community UDT thwack Forum UDT Credentialsthwack Community Manage Active Directory Administrator Credentials Port Management The Port Management category gives you access to the commands that allow you to manage and discover ports.

  • Page 81: Manage Active Directory Domain Controller

    UDT polls a node for port status and what endpoints are connected to the port. Data Retention Click Data Retention in the UDT Settings section to specify how long SolarWinds UDT keeps historical information in the database. By default this is 90 days. Port Thresholds Click Thresholds in the UDT Settings section to set the level at which a port will be included in a High Port Utilization Report.

  • Page 82: License Summary

    Chapter 8: Configuring SolarWinds UDT rows UDT could return in search results,  and timeouts for SNMP polling, port discovery, layer 3 device discovery, jobs (layer 2 and 3), DNS resolution jobs, cached DNS data. Click SAVE whenever you make changes to settings on this page.

  • Page 83: Account List

    Account List Click Account List on the Settings page to open the Orion Website Accounts view, providing an immediate overview of web console user account settings. You may use this view to make changes to multiple accounts simultaneously and immediately by clicking to check or clear options. Clicking an Account user name opens the Account Manager for the selected account.

  • Page 84: Credentials

    Credentials The Credentials category provides commands to add, edit, and delete credentials. Manage Windows Credentials Click Manage Windows Credentials on the Settings page to add, edit, and delete credentials that can access the Orion Web Console and UDT. Customize The Customize category provides commands to customize the navigation and appearance of your Orion Web Console.

  • Page 85: Product Updates

    3. Click Yes to confirm the alert deletion. Creating New Alerts and Configuring Advanced Alerting Options To create new alerts or configure advanced alerting options: Click Start > All Programs > SolarWinds Orion > Alerting, Reporting and Mapping > Advanced Alert Manager. Product Updates The Product Updates category provides commands to get up-to-date information about using and upgrading SolarWinds UDT.

  • Page 86: Available Product Updates

    Available Product Updates Available Product Updates Click Available Product Updates on the Settings page to configure regular checks for SolarWinds UDT updates that can include version upgrades and service packs. Orion Product Team Blog Click Orion Product Team Blog on the Settings page to view regular posts from members of the Orion product team to help you take full advantage of features provided by SolarWinds UDT and other Orion products.

  • Page 87: Polling Settings

    Click Orion Thresholds on the Settings page to configure SolarWinds UDT threshold settings. UDT Settings Click UDT Settings on the Settings page to configure SolarWinds UDT and its ports and watch lists. Details The Details category gives you access to the commands that allow you to view configuration details for the database, polling engines, licenses, and modules.
  • Page 88 License Details This page also shows the version of the applications that you are running.

  • Page 89: Chapter 11: Using The Orion Web Console

    To log in to the Orion Web Console: 1. Launch the Orion Web Console using either of the following methods: Click Start > All Programs > SolarWinds Orion > Orion Web Console. Or launch a browser on your Orion server and enter http://ip_...

  • Page 90: Using The Web Console Notification Bar

    If you have configured the Orion Web Console to check for product updates, an announcement displays in the notification bar when an update, including any upgrade, service pack, or hotfix, to SolarWinds UDT or any other Orion modules you currently have installed becomes available.

  • Page 91: Editing Object Properties

    If you have currently configured a scheduled discovery, results display in the notification bar when the discovery completes. If you are currently using SolarWinds UDT to monitor any VMware ESX or ESXi Servers, the notification bar can display messages communicating the number of ESX nodes found during any discovery, and, if any discovered ESX nodes require credentials, the notification bar tells you.
  • Page 92 Select <New Credential> in the Choose Credential dropdown menu, and then provide a new credential name in the Credential Name field. Note: SolarWinds recommends against using non-alphanumeric characters in VMware credential names. b. Add the credential User name and Password, as...

  • Page 93: Promoting A Node From Icmp To Snmp Monitoring

    Promoting a Node from ICMP to SNMP Monitoring c. Confirm the password, and then click Validate VMware to confirm the credentials you have provided are valid for the edited node. 10. Edit additional device properties as needed, and then click Submit. Promoting a Node from ICMP to SNMP Monitoring After adding a node to the Orion database as an ICMP only node, you may need to promote the node to SNMP to start collecting additional statistics.
  • Page 94 Chapter 11: Using the Orion Web Console network. 7. If the SNMP port on the added node is not the Orion default of 161, provide the actual port number in the SNMP Port field. 8. If the added node supports 64 bit counters and you want to use them, check Allow 64 bit counters.

  • Page 95: Viewing Node Resources

    Viewing Node Resources 13. Click Validate SNMP after entering all required credentials to confirm your SNMP settings. 14. If you want to change the default polling settings for your promoted node, edit the Node Status Polling or Collect Statistics Every values in the Polling area, as appropriate.

  • Page 96: Administrative Functions Of The Orion Web Console

    Chapter 11: Using the Orion Web Console 5. Check the node you want to view from the list, and then click List Resources on the Node Management toolbar. Administrative Functions of the Orion Web Console The following sections describe the primary administrative functions performed by an Orion Web Console administrator.

  • Page 97: Node And Group Management

    Clicking VMware Settings opens the VMware Settings view, where you can view both a list of currently monitored VMware ESX Servers and a library of the VMware credentials SolarWinds UDT uses to monitor your ESX Servers. For more information, see “Virtualization” in the SolarWinds Orion Network Performance Monitor Administrator Guide.

  • Page 98: Accounts

    The Manage Alerts grouping provides a link to the Manage Advanced Alerts view, where you can edit, enable, disable, and delete advanced alerts directly from the web console. Product Updates The Product Updates grouping provides links to web console views offering up-to-date information about using and upgrading SolarWinds UDT.

  • Page 99: Views

    Views The Available Product Updates view allows you to configure regular checks for SolarWinds UDT updates that can include version upgrades and service packs. The Orion Product Team Blog offers regular posts from members of the Orion product team to help you take full advantage of features provided by SolarWinds UDT and its modules.

  • Page 100: Details

    Orion license and your monitored network. This page also shows the version numbers of the SolarWinds UDT products you are running and the versions of associated DLLs. Viewing Secure Data on the Web In the interest of security, sensitive network information, such as community strings, logins, and passwords, is not viewable in the web console.

  • Page 101: Orion General Thresholds

    Many of the resources available in the Orion Web Console are capable of displaying error and warning conditions for the devices on your network. Errors and warnings display in the Orion Web Console. SolarWinds UDT uses the values provided on the thresholds pages to determine when and how to display errors and warnings in the Orion Web Console.

  • Page 102: Setting Orion General Thresholds

    Average Response Time is expressed as the average response time of these last 10 ping requests. If SolarWinds UDT does not receive a ping response within the Default Poll Interval, SolarWinds UDT will attempt to ping the nonresponsive device once every 10 seconds for the period designated as the Warning Interval.

  • Page 103: Using The Orion Web Console Message Center

    Using the Orion Web Console Message Center 1. Log in to the Orion Web Console as an administrator. 2. Click Settings in the top right of the web console. 3. Click Orion Thresholds in the Settings group of the Orion Website Administration page.

  • Page 104: Exporting Views To Pdf

    Chapter 11: Using the Orion Web Console the Severity and Facility of the Syslog messages you want to display. d. If you want to view received traps, confirm that Show received traps is checked, and then select the Trap type and Community String of the traps you want to display.
  • Page 105 Creating a Custom Summary View 5. On the Select a network object window, use the Show only and Group by selection fields, as appropriate, to filter the list of monitored objects. 6. Select the Orion object on which you want to base the selected Custom Object resource, and then click Select Orion object.
  • Page 106 Chapter 11: Using the Orion Web Console 9. Click Preview to view the external website as the web console will display Note: For more information about customizing available resource types, click Help in the header of any resource on the Custom Summary view, and then click the corresponding resource type.

  • Page 107: Chapter 12: Managing Groups And Dependencies

    Chapter 12: Managing Groups and Dependencies Dependencies and groups enable you to more effectively manage your network. Groups give you the ability to logically organize monitored objects, regardless of device type or location, and dependencies allow you to more faithfully represent what can actually be known about your network, eliminating “false positive”...

  • Page 108: Creating Groups

    At creation time, you can also decide how you want SolarWinds Orion to roll up the status of the group members. It is also possible to specify group members on the basis of shared properties by adding them with a dynamic query.

  • Page 109: Editing Existing Groups

    These are separate editing tasks. To edit properties of an existing group: 1. Click Start > All Programs > SolarWinds Orion > Orion Web Console. 2. Click Settings in the top right of the web console. 3. Click Manage Groups in the Node and Group Management grouping of the Orion Website Administration page.

  • Page 110: Managing Group Members

    The following procedure manages the objects included within a defined group. To add and remove the objects of an existing group: 1. Click Start > All Programs > SolarWinds Orion > Orion Web Console. 2. Click Settings in the top right of the web console, and then click Manage Groups in the Node and Group Management grouping of the Orion Website Administration page.
  • Page 111 Managing the Display of Group Status indicates how the Show Best Status option operates: Note: Compare Group Status results under the Show Best Status option with results for the same groups of objects under the Show Worst Status option. Object States Group Status (Up, Warning, Down) (Up)

  • Page 112: Managing Dependencies

    Chapter 12: Managing Groups and Dependencies 1. Click Start > All Programs > SolarWinds Orion > Orion Web Console. 2. Click Settings in the top right of the web console, and then click Manage Groups in the Node and Group Management grouping of the Orion Website Administration page.

  • Page 113: Creating A New Dependency

    To create a new dependency: 1. Click Start > All Programs > SolarWinds Orion > Orion Web Console. 2. Click Settings in the top right of the web console, and then click Manage Dependencies in the Node and Group Management grouping of the Orion Website Administration page.
  • Page 114 Chapter 12: Managing Groups and Dependencies Note: If you want to define a dependency so that the reported states of child objects are dependent on the status of multiple parent objects, create a group including all parent objects, and then select it on this view. 5.

  • Page 115: Editing An Existing Dependency

    To edit an existing dependency: 1. Click Start > All Programs > SolarWinds Orion > Orion Web Console. 2. Click Settings in the top right of the web console, and then click Manage Dependencies in the Node and Group Management grouping of the Orion Website Administration page.

  • Page 116: Deleting An Existing Dependency

    To delete an existing dependency: 1. Click Start > All Programs > SolarWinds Orion > Orion Web Console. 2. Click Settings in the top right of the web console, and then click Manage Dependencies in the Node and Group Management grouping of the Orion Website Administration page.
  • Page 117 To view alerts on child objects in a selected dependency: 1. Click Start > All Programs > SolarWinds Orion > Orion Web Console. 2. Click Settings in the top right of the web console.

  • Page 118: Chapter 13: Managing Web Accounts

    Chapter 13: Managing Web Accounts Orion Web Console user accounts, permissions, and views are established and maintained with the Orion Account Manager. When Advanced Customization is enabled on the Orion Website Settings page, you can use Account Manager to customize menu bars and views for different users. Notes: This guide assumes that Advanced Customization has been enabled.
  • Page 119 Chapter 13: Managing Web Accounts individual account. b. Confirm the password, and then click Next. c. Define user settings and privileges, as appropriate. 7. If you selected Windows individual account, complete the following steps: a. Provide the User Name and Password for a user that has administrative access to your Active Directory or local domain.

  • Page 120: Editing User Accounts

    Editing User Accounts Editing User Accounts The Edit User Account page provides options for configuring web console user accounts. On the Edit User Account page, administrators can disable an account, set an account expiration date, grant administrator and node management rights, set user view limitations, define a default menu bar, and set several other defaults defining how a user account views and uses the Orion Web Console.
  • Page 121 Chapter 13: Managing Web Accounts 6. If you want the account to expire on a certain date, click Browse (…) next to the Account Expires field, and then select the account expiration date using the calendar tool. Note: By default, accounts are set to Never expire. Dates may be entered in any format, and they will conform to the local settings on your computer.

  • Page 122: Setting Account Limitations

    Alert Sound list. Note: By default, sounds are stored in the Sounds directory, located at C:\Inetpub\SolarWinds\NetPerfMon\Sounds. Sounds in .wav format that are added to this directory become available as soon as the Edit User Account page refreshes.
  • Page 123 Chapter 13: Managing Web Accounts 3. If you want to limit an individual user account, complete the following steps: a. On the Individual Accounts tab, check the account you want to limit. b. Click Edit. c. Click Add Limitation in the Account Limitations section.

  • Page 124: Defining Pattern Limitations

    Defining Pattern Limitations d. Select the type of limitation to apply, and then click Continue. e. Define the limitation as directed on the Configure Limitation page that follows. Notes: Because Orion NetFlow Traffic Analyzer (NTA) initially caches account limitations, it may take up to a minute for account limitations related to Orion NTA to take effect in Orion NTA.

  • Page 125: Setting Default Account Menu Bars And Views

    Chapter 13: Managing Web Accounts Note: Patterns are not case sensitive. foo matches only objects named "foo". foo_ matches all objects with names consisting of the string "foo" followed by only one additional character, like foot or food, but not seafood or football. foo* matches all objects with names starting with the string "foo", like football or food, but not seafood.
  • Page 126 Setting Default Account Menu Bars and Views 4. Scroll down to Default Menu Bar and Views. 5. Select a Home Tab Menu Bar from the available list. Note: This is the default menu bar displayed when you click Home in the Orion Web Console. If you are editing a user account that must have administrator privileges, set the Home Tab Menu Bar to Admin.

  • Page 127: Configuring An Account Report Folder

    Report Folder the new account is to use to access Orion reports. By default, no report folder is configured for new users.The Reports directory is located in the SolarWinds UDT installation directory: C:\Program Files\SolarWinds\Orion\. 13. If you want to designate default Node, Volume, and Group Details Views for this account, expand Orion General Settings, and then select appropriate Node Detail, Volume Detail, and Group Detail Views.

  • Page 128: Configuring Audible Web Alerts

    Report Folder the new account is to use to access Orion reports. By default, no report folder is configured for new users.The Reports directory is located in the SolarWinds UDT installation directory: C:\Program Files\SolarWinds\Orion\. 5. Click Submit. Configuring Audible Web Alerts When browsing the Orion Web Console, audible alerts can be sounded whenever new alerts are generated.
  • Page 129 6. Select the sound file you want to play when new alerts arrive from the Alert Sound list. 7. Click Submit. Note: By default, sounds are stored in the Sounds directory, located at C:\Inetpub\SolarWinds\NetPerfMon\Sounds. Sounds in .wav format that are added to this directory become available as soon as the Edit User Account page refreshes.

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