Support From 3Com; Returning Products For Repair - 3Com 3CRFW102 User Manual

Support from 3Com

Returning Products for Repair

If you are unable to obtain assistance from the 3Com online technical resources or from
your network supplier, 3Com offers technical telephone support services. To find out more
about your support options, go to the Web site associated with your region of the world
shown below.
Region
Asia and the Pacific Rim
Africa, Europe, and the
Middle East
Latin America
North America
When you contact 3Com for assistance, have the following information ready:
Product model name, part number, and serial number
A list of system hardware and software, including revision levels
Diagnostic error messages
Details about recent configuration changes, if applicable
Before you send a product directly to 3Com for repair, you must first obtain an
authorization number. Products sent to 3Com without authorization numbers will be
returned to the sender unopened, at the sender's expense. To obtain an authorization
number, go to the Web site listed above for your region.
URL for Regional Web Site
ap.3com.com/contacts/support-contacts.html
emea.3com.com/support/supportnumbers.html
lat.3com.com/lat/support/index.html
csoweb4.3com.com/contactus/
Support from 3Com
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