Call Forwarding; Do Not Disturb; Contact Directory - Polycom SoundPoint IP 550 Quick Reference Manual

CALNET 3: AT&T Voice DNA

Call forwarding

Enable call forwarding

When your phone is idle, enter:
*72 Call Forwarding Always
*92 Call Forwarding No Answer

Enter the forward-to number.

Press the Dial soft key.

Listen for the voice prompt that confirms
Call Forwarding is turned on.
Note: The forward-to number can be an
extension or any 10-digit phone number.
Disable call forwarding

When your phone is idle, enter:
*73 Call Forwarding Always
*93 Call Forwarding No Answer

Press the Dial soft key

Listen for the voice prompt that confirms
Call Forwarding is turned off.

Do not disturb

The do not disturb option prevents incoming calls
from ringing. The line indicator will not flash. Calls
will go directly to voicemail, if no other forwarding
has been configured. A large X will be shown in the
graphic display window.
Enable / Disable:

Select the Do Not Disturb button.
Note: You can still make outgoing calls as
normal. This feature is activated for the
phone as a whole, and not by individual line.
Note: On a shared line, your phone will not ring, but
the line will blink and you or someone else can
answer the call.
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Quick reference guide – Polycom SoundPoint IP 550 / 560
Call List
The phone maintains up to 99 instances of:

Received calls

Placed calls

Missed calls
Retrieve call list:

Choose the Directories button.

Select Call List.

Use the display control keys to scroll up /
down through the list.

Select the Dial soft key to place the call.
Delete an individual log entry:

Choose the Directories button.

Select Call List.

Select the desired call list.

Select the individual call to be deleted.

Select the More soft key.

Select the Clear soft key.
Delete entire call list:

Choose the Directories button.

Select Call List.

Select Clear.

Select the call list to be deleted.
Select Yes.
Note: If power is lost to the phone or the phone is
rebooted, the call lists will be erased on the phone.

Contact Directory

The phone maintains up to 99 contacts, entered by the
user.
Add new contact:

Choose the Directories button.

Select Contact Directory.

Select Add soft key.

Enter information using the dial pad.

Select Save soft key.
Modify current contact:

Select the contact you wish to change.

Select appropriate soft key (Edit or Delete).

Select Save soft key when complete.
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